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RotitaReviews 10,409

rotita.com
casual, lounge, resort, swimwear womenAge 19-25, 26-45
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From the business

Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.


rotita.com
Hong Kong
Founded in 2009
Clothing item from RotitaFashion apparel by RotitaMerchandise from Rotita clothing lineRotita fashion product

Business Highlights

General

Year Founded: 2009
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $79

Returns

Return Policy: not free
Return Instructions: only items in their original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: label fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, resort, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL, 1X, 2X, 3X)

Customer Service

Support Channels: chat, contact form

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna

Membership Programs

Rewards Program: TopCashback

How would you rate Rotita?
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Rotita Reviews Summary

The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.

This summary is generated by AI, based on text from customer reviews

service
1,464
value
1,407
shipping
1,420
returns
1,307
quality
1,394
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Texas
2 reviews
7 helpful votes
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I buy 3 dress from LILIGAL on OCT 3 and till now I have not receives any of my dresses worse company I every shop with BBB should block them they are crock

Date of experience: November 7, 2017
Missouri
1 review
13 helpful votes
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Ripoff Company
November 7, 2017

I ordered a blouse Sept. 7th. They took my money and No blouse ever recieved. It is now Nov 7th and they do not respond to my questions.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2017
Florida
1 review
8 helpful votes
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I sent back a blouse in July. It is now November and no refund. This company is almost impossible to contact. They have no customer service.

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 7, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Nevada
1 review
4 helpful votes
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Worried about my order
November 7, 2017

I am kicking my butt for ordering from this company. I have not received my order yet but after I had paid it said it will arrive around the 28th of November. Now I ordered my stuff the 3rd of November. It is a good reason to not buy from this company. I am praying my items come and are quality material. Long wait for items

Date of experience: November 7, 2017
Massachusetts
1 review
8 helpful votes
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No way to get in touch
November 7, 2017

There is NO way to get in touch with customer support. My order was "guaranteed" by 11/3 and it was delivered 11/6, when I no longer needed it. The website does not work to reset passwords and when I try to email support, it requires me to sign in. DO NOT give them your money.

Date of experience: November 7, 2017
Florida
1 review
4 helpful votes
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Poor Quality
November 7, 2017

The items advertised on their website does not match up with what you receive. The materials are cheap and of poor quality. They are based in China so the return shipping costs are much greater than what you have purchased. So you are left with no other option than to accept a 50% refund, because the return shipping was significantly greater than the products purchased. I would not recommend purchasing items from this company as you will be disappointed. After receiving the purchase I went back and read more reviews and every single one gave the items 5 stars, not a single person was unhappy with the purchase, which leads me to believe these reviews are not real. Do not purchase from the company if you want a quality product.

Date of experience: November 7, 2017
Virginia
1 review
7 helpful votes
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To whom it may concern, My name is Mrs. Coleman and i have not received my grey long sleeve pullover sweater. Its going on for a month. Refund ppl!

Date of experience: November 6, 2017
Ohio
1 review
1 helpful vote
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Great quality
November 7, 2017

The dress only took twelve days for it to arrive; the shipping is pretty quick for it to come from China! Absolutely love this shop. I'll be posting an image later with the shirt on. It's exactly as the picture and they even gave me a yellow belt to got wit. Great quality

Date of experience: November 6, 2017
Wisconsin
1 review
1 helpful vote
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I really enjoy my shopping experiences with Liligal.com. They have trendy, cute clothes like what I might find at Forever 21 or Charlotte Russe, but better prices and more appealing styles. Unlike the other reviewers, I have yet to receive something that isn't decent quality. Everything I have purchased has held up for a few washes so far, and still looks nice. Shipping is fast, too!

Date of experience: November 6, 2017
Georgia
1 review
1 helpful vote
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Nice material
November 7, 2017

The fabric feels light and airy, great for spring or summer, or a stuffy office. They seem to be pretty good quality. The upturned sleeve cuffs give the shirts a playful, charming look.

Date of experience: November 6, 2017
Washington
1 review
1 helpful vote
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True to color
November 7, 2017

This shirt is super cute! It's comfortable and soft, kind of silky. It sits right below the waist, so great for work or to wear with high waist skirts, The colors are much brighter than they look in the picture, but it's really beautiful.

Date of experience: November 6, 2017
Florida
1 review
0 helpful votes
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Ture to picture
November 7, 2017

Great for the price! Fits well, I'm generally a size small, but ordered a medium so that it would be flow and it's perfect. Material is a little thin, but doesn't bother me. Looks as pictured.

Date of experience: November 6, 2017
Colorado
1 review
0 helpful votes
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I recently ordered the pants and I'm in love! They fit me PERFECTLY which is rare for pants to do because of my odd shape. They are so comfortable too. They arrived exactly when they said they would which was another pleasant surprise. I had no issues at all with anything from reviewing the site, placing the order and receiving my product. Ladies you must check out this site!

Date of experience: November 6, 2017
Washington
1 review
0 helpful votes
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Lightweight fabric
November 7, 2017

I love this top! Very lightweight fabric. Make sure you have a slip or tank or something underneath. I hand wash it, but you could place it in a wash bag if you'd rather. It fit just right.

Date of experience: November 6, 2017
Louisiana
1 review
1 helpful vote
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Nice material
November 7, 2017

This is a gorgeous shirt, I got the one with the brightly colored wheels. I love this shirt because it's very nice and loose around the mid-section, it's lightweight and comfortable.

Date of experience: November 6, 2017
Texas
1 review
7 helpful votes
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Placed my order 3 weeks ago have gotten nothing, no email no mercahdise yet but they sure charged my credit card the next day, no way to do business, first time and last time customer

Date of experience: November 6, 2017
Indiana
1 review
8 helpful votes
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Credited
November 6, 2017
Updated review

While I understand that their custom is to only give store credit, they did credit my card. Of course, only when I complained after a good month, they did look into it and realized that the item had been back ordered and not shipped. I am glad that I only ordered 2 items to test the waters. I don't think they are dishonest, just disorganized?

Date of experience: November 6, 2017

I received 1 item of 2. (was charged for both) When I tried to reset my password (several times) I kept getting an error message, The only tracking information I received was for 1/2 of the order. They are impossible to contact. They make it impossable to contact them.

Date of experience: October 20, 2017
Florida
1 review
0 helpful votes
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Liligal.com is super easy to navigate and my package arrived within the window it said it would. There's a wonderful and vast selection of fairly priced clothing and accessories, and I'll be sure to use this site in the future for gifts and the like.

Date of experience: November 5, 2017
Florida
1 review
4 helpful votes
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I agree its a very hard company to get in touch with. I had a order on one item since sept 20 still haven't received it yet, and it was on my pay pal account and charged for it and have not RECEIVED IT

Rotita attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 5, 2017
Rotita R. Rotita Rep
over a year old

Dear customers,
We apologize for the inconvenience.
There is time difference, so we cannot respond you on time, please understand
Should you need further assistance, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from site jabber.

Tennessee
5 reviews
11 helpful votes
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I wrote a review earlier, saying that my return of a skin-tight top was "pending."

I followed all their rules, but was told I am not "eligible" for permission to return. That's $35 I GAVE AWAY! Their website claims "easy returns," Mire like "easy money" for them!

Date of experience: November 5, 2017