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From the business
Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
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Returns
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Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
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They provide the poorest workmanship and cheaply made items. Attempting to return anything is nearly impossible. Sizes all wrong no order number included with delivery, not packing receipts. Worse company I have ever dealt with HORRIBLE AVOID AT ALL COSTS!
I have items to return and there is no paperwork in the package. When I enter my email they say there are no orders attached to this email address. And there is no other way to contact them. I'm stuck and the quality of the clothing is awful.
I ordered some blouses, order number W**************. I tried to go to the web sight because they still haven't arrived and no matter how I try and download the page it says "access forbidden". What is going on. Why would your sight say, access forbidden.
I ordered 2 x polka dot cold shoulder blouses with pretty asymmetrical tie neckline. They looked gorgeous on the model but in reality just hideous. Cheap, flimsy material. The arm length was longer than the blouse. The cold shoulder was far too big and hanging. Overall the whole blouse was out of proportion and just cheap tat. Trying to return the items was a complete nightmare. No address. No communication except a repeated, generic email message. In the end Im pleased to say I went through PayPal to get a refund. I would give zero stars if I could and Ill never shop here again. Massive thanks to PayPal.
Bought three taps they were nice but run exceptionally small junior size return them but never got a refund this was in June I would suggest not buying anything from them took a while to receive them like I said Im out $78 not counting what it cost to send them back could not get a hold of anyone so Im out the money and the tops I wouldnt order from this company like Said tops were extremely small
I ordered 3 blouses from LiliGal. I took forever for two of them to arrive and even longer for the third. I was very disappointed in the quality and sizing. I ordered up in size and they were still too small. One of the blouses was just garbage. There was water in the package of the third blouse and, of course, the blouse was wet. When I started the return process on their website every time I clicked the box to get my return authorization number, which you have to have in order to return anything, I got bumped back to the beginning of the process. I could not find any customer service number or other contact information so I'm stuck with the junk. I didn't realize until after I placed my order that the items were coming from China. If it sounds too good to be true search the internet! Lesson learned.
The 3 shirts I ordered were so cheap I never would have worn them. I wish I would have read the reviews before I purchased them. I tried to get a refund but it was such a hassle that I decided to donate them to goodwill instead. Lesson learned. I will never buy off the internet again before reading the reviews.
My full purchase price was credited to my account. They offered to refund 80% and I could keep the clothing - which didn't fit. I will be donating the clothes to a charitable agency.
Poor quality. Strange sizing. No way to return. NO customer service. Claim not to recognize my email address, yet they keep sending me mail, daily.
I ordered a coat about a month ago. I received it quickly but it was too large. When I requested to return it, which you could only request through an email, they offered to give me a credit on half of the cost and told me to keep the coat. I responded that I did not want two coats, wanted to return my coat, and order a smaller size. They never responded back to me after that. Not only do I have a coat thats too big, but Im out the cost of it. Since the company is overseas, I believe it costs too much for them for customers to return items and receive credit. I feel that they ripped me off, especially since they have never contacted me again despite numerous tries of me to contact them. STAY AWAY OR YOU WILL BE RIPPED OFF TOO!
Let me start off by saying that I don't usually order stuff online but if every store was as easy as using this one then I would easily change my tone there's a lot of things to pick from in there pretty much all of my budget the clothes I ordered this is very nice and comfortable the shipping was very fast all in all I would say that this website is excellent.
What are my chances of getting my money back? What I received is 2 sizes too small. Give me a break. This is ridiculous.
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
You have no contact with the company I now sent an email and Im waiting for days for reply. Theres no phone to call them the merchandise comes from China and you have no idea whats the size is really going to be. The fabric is crummy. It doesnt look anything like the pictures. Buyer beware.
Ordered top on 25 Sept and when I got email of confirmation said latest date delivery 8/11/! 9th now and no sign of parcel! If I had read reviews I would not have ordered. Same as everybody else on here when you try to track with ref no it is invalid! O well 30$ gone to good cause I hope! Doubt it
The quality is beyond horrible and clothing looks nothing like the photos. The quality of the material is so poor it would fall apart the first wash. Now I am doing their run around to get my money back. However, I'm going to skip their little song and dance and call my credit card company and have them deal with them. All of their line comes directly from china! There is no way to contact them and all information is in chinese characters!
I ordered a top which arrived, but the size was way too small and the quality was horrible! I followed their instructions on returns which was so difficult. I finally got a reply which asked me to please help them out by accepting a 50% refund and I will keep the item as the shipping costs for the return would be expensive. I agree but has c fee e yet to get my 50% refund. I realize now that I am going to have to write this off as a lesson learned! This site should be removed so no one else will get scammed! Too bad I had to give them a star...
I ordered a blouse which I received but it is too small. There is no paper work with the order. No way to exchange for another size, This is the second time I have ordered from this company but never will again. They tell you returns in 30 days but there is no way to send a return. My first order was poor quality but then again no paperwork for a return so I put it in the Salvation Army box.
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
It's a shame that I cannot get hold of you to report i paid for a top 2 monthago and have not recieved it yet. You keep sending me the wrong tracking number and an email that says it was shipped weeks ago. I need a phone number to find out why this is going on. Not happy with your service Judy Greer
DO NOT PURCHASE FROM LILAGAL:
I HAVE SPENT HOURS TRYING TO GET A REFUND FOR AN ITEM THEY DO NOT HAVE STOCK. THEY CHARGED ME AND THEN TOLD NE THEY DO NOT HAVE THE ITEM... I CANNOT GET ANY REPLY AND THEY HAVE MY MONEY
ONE TIEM WAS STAINED. I CANNOT GET A REPLY, NEVER MIND A REPLACEMENT. DO NOT PURCHASE FROM THIS COMPANY!
I admit it... I was enticed by the attractive tops and just whipped out the credit card. Stupid move! I just came across this site and am now regretting the purchase. If you notice, the 5 star reviews were all submitted the exact same day and have misspelling. I only placed the order a few days ago. Wonder if I can cancel. Going to the bank today to see if I can put a stop on the transaction. Thank you everyone for your honesty. Your unfortunate experience may have just saved me 70 bucks!
This company is completely ridiculous! I ordered a dress from liligal and waited 4 weeks before receiving it.The dress was not as pictured. Size and color was completely off. I attempted to contact company for a complete refund. But to no avail. No working phone number and the process for returns is full of sh.! This company is a complete rip off!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards