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Rotita is your global online destination that delivers some of today’ s most exciting and edgy fashion apparel. High quality with affordable prices. Free Shipping Over $69 and 30 Days Easy Returns.
Business Highlights
General
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Returns
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Customer Service
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Membership Programs
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Rotita Reviews Summary
The company enjoys a strong reputation for high-quality products, with many customers praising the craftsmanship, precise sizing, and stylish designs that cater to a diverse range of body types. The ease of the ordering and return processes further enhances customer satisfaction, fostering loyalty among shoppers. However, concerns regarding shipping times and costs have been noted, with some customers expressing disappointment over delays and the expense exceeding product prices. Overall, the company demonstrates a commitment to customer happiness, balancing quality offerings with a responsive service approach despite logistical challenges.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
After 10 emails (every which way that I could), I finally got the purchase refunded. I still would not order from them again just because of everything I had to go through.
Do not order from this company. It is a total rip-off. They keep telling you to use their website, which doesn't work! I think it is setup to not do a thing but take orders. Then you can't do anything with the order. I just keep getting the run around. RUN! Buy from anyone else.
This company advertises heavily on Pinterest and Facebook. The quality is horrible, looks nothing like the pictures, and they will not respond to emails to return items back to China, just hoping we will eventually give up. They are ripping off the USA!
The worst service Ive ever received. Purchased bill charged on my account on October 1st and on November 2 still not received. Never again will I purchase from Lili Gal.
OMG - I never thought this would happen to me, and it did. I purchased two dresses, reviewed were great, so I took a gamble. At $35 a piece, you would think I would have know right there... but no... received the dresses - horrible quality, nothing like the photos. I went to return them and have received no contact back. There's no phone number to call, they won't reply to your emails. Pretty sure I got scammed. Ugh.
I was lured to their website because of a too-good-to-be-true looking jacket for $48. They can't even spell "Thanksgiving" correctly! Under their customer service heading, one of the options was "How to Made Order". OMG what a joke... so glad I am staying away from them. I will do a google image search to see if somehow I can come up with the REAL manufacturer or retailer for the cute jacket I saw!
Recieved my product was totally dissatisfied with the quality. I have no return info! No paperwork was sent with the package. And it came from Hong Kong. Give me a break. This is not a company i will deal with ever sgain!
I have bought a few things of Rotita, and I must say the service is excellent, my orders usually arrive earlier than stated within two weeks, I think the clothing is excellent, and very reasonable, shall return again
Bought a jump Suite fabric cheap as sizing very bad. Why do these companies do this do they not want repeat customers. Whats the use of having great designs with poor quality and sizing. Not impress delivery very fast thats the only thing good about the purchase. Will never order from them again. Rather will use their designs with personal seamstress. Keep the designs flowing.
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
After ordering from this company, and waiting for a month for an email or something to show my order was on it's way, it did arrive finally 2nd day mail from China. Unfortunately after waiting for the coat I ordered, it was too small. There is no way I will send it back with the lack of communication with company. So I'm guessing China sizes are way smaller than US sizes but I had no idea this garment was coming from China. Now I know. Now to find someone very tiny to give this very nice coat to. I am a sz 4 and it was too small for me, Can't recommend this company, too iffy.
This company is the worst that I have ever dealt with. The clothes are cheaply made and it is impossible to send them back for a refund. They have no one to speak with and their email message back to you is always the same. They do not send a receipt or an address with the package which by the way, was overcharged forty dollars. Please do not make the same mistake that I made! Shop elsewhere.
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I order a top and got sent a totally dirrerent one! Never again... from China so no cost efficient way to communicate or return. Total loss
I would not even give this company one star but it will not take the review without it! Never purchase from this company. I ordered a swimsuit, they took my money and told me it was no longer available. I did not receive a refund. It has been six months and I am still trying to contact someone and they make it very difficult. No phone numbers and cannot reply to emails. Never again!
This is not a real business. There is no phone number for service. It supposedly takes over a month to receive purchases. Tried to create an account and site wouldn't let me. After filing a review on this site, Rokita issued a refund. I would still be leery about purchasing from a group that has no phone number for customer service.
Impossible to return items! A password is required to log in to get a "ticket" to tell you where in China you must mail back your item, and nothing works. When you click on "reset password," you wind up in a never-ending loop, which requires a password you obviously cannot reset. Sound insane and frustrating? It's beynd ridiculous. Even if you could find out where to mail your item, the postage to China is on you. "Caveat Emptor" - let the buyer beware!
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I wrote a review yesterday but mixed up the business name. Liligal is the place where I had a pair of Tankini Bathers which were so small that when I tried them I could hear the hem stitching breaking. I told the firm but they said since they were overseas and postage would be expensive they would offer me half. I agreed, what else was I to do. But the bathers are made like as though a kid sewed them up. Terrible quality and while I bought an XL size still don; t fit. In Australia I am a 12-14 so I thought the XLarge would be okay. Never again. But at least I got some money back. I am sure the garment I purchased would have cost only a couple of dollars to make. Sorry Liligal but I won't buy from you again.
I bought a cute looking grey and pink jacket, but it came, it did not fit like the picture at all. I kept it, as a lesson learned. 2 years later, I ordered a stylish looking top and top. It looked like a sack. Realized that it was the same company. Very misleading pictures. Material cheap, very rough feeling.
They sent a duplicate order. No papers enclosed. When you go to website, you can not get the needed papers to return item. They even told me my password was wrong. The new one they said they would send, never came.
Takes forever to get an item. After you get it you can't return it. The site they send you to doesn't work w/o a password. It does not let you set a password.
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Originally, I reviewed Rotita with the following: I cannot reset my password to return an item. Every attempt gets a failure as does their chat line. The quality of the item is rubbish, the size is huge. What a waste of money. I would give zero stars if I could.
Rotita responded, eventually, with an offer of 80% refund, without sending back the item. I accepted as it would cost me ££ in returns and the refund would not be 100%. The quality is rubbish butI still cannot log on if I wanted to!
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
This is the worst on-line purchase I've ever experienced! They've had my money for over 2 weeks and I have heard or seen a confirmation or purchase yet. I've called the number provided and it's "no longer in use". There's your sign... Now I will dispute the purchase with the credit card company. DO NOT USE THIS SITE!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customers,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards