The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
I received my order in 7 days which was great. My shoes are beautiful just a little tight around the top part of foot only if it came in half sizes or wide but i can wear them, i love them. More beautiful than the picture. I also bought 2 set of jewerly and they are perfect. Thanks. I read a lot of reviews about how bad this company is but from my orders i will be ordering again. P. S can you please put sizes in american sizes I wear a size 18 but i don't know what size to get from your size chart. Love your company. Thanks
Rose Wholesale has 1,000's of product to choose from. I recently purchased four pairs of pants and a corset for my wife, and I receive my order fast. All the items I ordered were packaged well and had absolutely no defects in the clothing. Everything that was ordered was true to size and fit perfectly. I was even able to track my order with ease. I'm an all around happy customer due to Rose Wholesale. I've had bad online shopping experiences in the oast, but Rose Wholesale has open my eyes and shown me that there are still good online businesses that care about the customer and not just making money. Rose Wholesale has got a loyal lifetime customer in me... And I'd recommend Rose Wholesale to anybody... Thank you for the best online shopping experience ever.
This is a TERRIBLE online company! Do not do business with them! 25 days after placing an order and I've received nothing and no reply to emails.
I purchased several items, and was very skeptical because I was concerned that at such a low price the items would have to sacrifice quality. I was pleasantly surprised when I received them and they fitted exactly as the measurements had said they would, and were well made! I absolutely love my vintage dress - it's the best one I've found and it was cheap as chips! Will definitely be back again!
Amazing selection and great original products I could spend hours just browising at all their stuff, delivery not instant but was within 10 days as stated and well worth waiting for. Very happy.
Dear David C,
Thank you for your kind review. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again on Rosewholesale.com!
Many thanks,
Rosewholesale.com Customer Service
I ordered three blouses recently. I received two, but one was sized so badly it didn't come close to fitting. They promised me a replacement and said to give the other to charity, which I did. Unfortunately, the replacement never came (it's been close to 2 months now) and the third blouse never arrived, either. I have complained at least 3 times and have been told they were shipped. The tracking info on both only have them making it to some dispursement place in China and never leaving there. I have just requested a refund for those two blouses, but don't have much hope of getting it. I would not recommend this company to anyone, which is sad because I was so excited to find it and the products were so cute. Like the old saying goes, if it seems too good to be true, it probably isn't.
Dear Louise H.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
Different shipping methods offer different shipping times and we ask that customers select a shipping method that suits them.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Best regards,
Rosewholesale.com Customer Service
I have ordered twice now on Rose Wholesale and am in the process of placing a third order. They have got lovely clothes at real, wholesale prices and, generally, the measurements match, and the quality is good. The only thing I will caution users about is the sizing - double check the measurements and do not order based on the fact that you're a medium here in New Zealand. The sizes run much smaller than average. Also, the maxim of "You get what you pay for" applies here. If an item is very cheap (under $10NZD), then be cautious. The quality you are sacrificing may not be worth the dollars saved.
I ordered two men's watches. They said it could take up to 25 business days. It's now been 51 business days and no watches. I have submitted several support tickets which have gone unanswered.
Rose Wholesale wrote telling me to send a request to Customer Service. I have submitted over seven support tickets which all have gone unanswered. They suggested that the watches are at my post office. I checked with my local post office and they have nothing from Rose Wholesale. They then suggested that I haven't given it enough time. They obviously did not check my order or they would know it has exceeded the 25 business days they claimed it would take.
If you want the same merchandise and actually receive it, try TopHatter. You bid but you actually receive your merchandise.
If you like throwing or burning money, ROSE WHOLESALE is for you.
Dear JIM R,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available.
If you believe that your order should have already arrived, please first check that it is not being held at your local post office.
After this, please contact us via our Support Center and we will see what can be done to assist you.
Please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index.
Best regards,
Rosewholesale.com Customer Service
Love these clothes, cheap and affordable cant complain. I f you can wait a week or 2 for clothes this is definitely the place for you. Makes online shopping fast and worry free
I thought that by the costs of shipping, that I would get items quickly. NOT!
Items ordered in November for Christmas never arrived on time. I did get a partial order a month later, and the rest just showed up. IT IS FEBRUARY!
They also gave me a partial refund on shipping, nice considering I STILL DO NOT HAVE ITEMS!
The customer service is really good... at stringing you along. They finally said if I did not get it by January 24th they would give me a refund. Of course they neglected to tell you they would be closed for two weeks starting the 26th!
I would tell EVERYONE thinking of shopping with them to NOT. Help put them OUT OF BUSINESS!
Of course they will give you a phony SO SORRY, to make you feel better!
Dear David M,
Thank you for your comment.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out. We ask that customers choose the correct shipping method to meet their needs.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Yours sincerely,
Rosewholesale.com Customer Service
I have send several messages since but still nobody has reply. Says that my order has been shipped partially but I didn't receive no shipping information. I have order 25 watches and I want them to be send together in one package. Send this several times in message but nobody reply. Bad service. My order is from Febr 2.
Dear Pamela E,
Thank you for taking the time to write a review.
Kindly accept our sincere apologies for the delay in replying to your inquiry, which was due to Chinese New Year Vacation.
In some cases we will ship out the items seperate packages to make it easier for shipping.
We have sent you a message and kindly ask that you reply to us via a ticket.
Yours sincerely,
Rosewholesale.com Customer Service
Updating: I received an email back from RoseWholesale. They indicated that they will credit back my purchase price and that I would not have to send back the merchandise. When I receive the credit I will try again and see if this problem continues.
Dear Rory F,
We regret that you are having issues with the size of our items.
Before purchasing our products we ask that all customers refer to our sizing charts located underneath the product description on every item page. We encourage customers to choose the correct size using this chart along with their exact measurements.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Yours sincerely,
Rosewholesale.com Customer Service
Beautiful dress at a great price, I will definitely be buying from again. It was a perfect fit. Shipping was fast.
If you want your products the next day, maybe don't go here. But if your looking for the greatest products at even better prices and are willing to wait this is the place to shop! My order experience was great. A few of my items were back ordered but rosewholesale was quick and efficient at letting me know and offered to either refund the items or letting me know I could also wait. As I really wanted the items I waited. They both came in in great condition and are now two of my favorite pieces in my wardrobe. I appreciate the price and quality of your products, as a sewer it is difficult for me to purchase items that I can make for less but I do not fear that with rosewholesale. I know I am getting a quality product for a more than incredible price! I recommend contacting them through facebook messenger as this was the fastest response I got, I was contacted back by them with in 24 hours. I will be ordering from them again in the future.
I am not a business owner just a woman that loves to purchase good fitting comfortable, affordable clothes designed for comfort and leisure, plus i like my every day wear to be suitable to wear for all occasions and like the material against my skin not to be to clingy and irritable when in contact with my skin.
I have bought clothes from many retailers, but have found ordering from overseas lines that the designers design differently and the clothes designs are very creative.
Dear Aida w,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Yours sincerely,
Rosewholesale.com Customer Service
I'm always leery of websites that popup on facebook, but I saw a blouse that I really liked and decided to check it out. Shopping was easy and options, plus variety is amazing. I ordered the blouse in my size, however the sizes are smaller than stated. My daughter loved my blouse so much, I gave it to her, and just ordered 1 size larger. (I do like blouses on the looser side). When I thought the order was late, I contacted customer service, and they were great! I received my delivery within a day
Excelent prices, good shipping time and the quality of the items is superb. I will buy again (long whishlist) :)
I saw their suggested post ad on Facebook, and loved what I saw (internet magic always knows how to market what an individual wants) a dress similar to many I've looked at before on other websites. At the bargain basement price of $15 I thought why not take a chance and try it out. If it's no good, I'm only out $25 (I paid 10 Estrada for faster shipping) and using PayPal makes me feel even better about making any purchases online. After making the order I googles customer reviews and read this site... I felt a pit in my stomach! I was so disappointed and sad that I had purchased based on what I was reading here! I was pleasantly surprised that only 8 day after my order I had my package in hand. I immediately tore it open and was so pleased it's perfect and exactly what I ordered and so much more than what I expected. It fits beautifully and true to size. It is exactly what I've been looking for for a few year but couldn't stomach the thought of paying hundreds of dollars for. I knew I had to come back and leave a review here just because of such a positive experience, I am now so glad I didn't see these other reviews before ordering because I wouldn't have ordered, and I'm so glad I did! Such beautiful dresses and I can't wait to order more! I wish I could post a photo!
The items I purchased are of great quality. You can't beat the prices. Shipping is fast. Check them out you won't regret.
I ordered over 2 months ago, was sent an email saying it shipped on November 18 and still have not received anything. Today is January 20, last week I sent them an email and have received no response. I'm so glad I didn't spend a lot considering I'm probably out the money.
Dear Stephanie K,
We are sorry about the situation.
Kindly accept our sincere apologies for the delay in replying to your inquiry, which was due to Chinese New Year Vacation.
Please check your account and reply to the message we have sent to you regarding your particular case.
Yours sincerely,
Rosewholesale.com Customer Service
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Dear Chris U,
Thank you for your comment.
We have various different shipping methods that the customer can choose before the checkout. These vary in delivery time and we ask that customers wait patiently for their goods to arrive.
After the order has been shipped out, we send the delivery information to the registered email account.
Please check it.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Rosewholesale Customer Service Center