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RoseWholesale
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RoseWholesaleReviews 3,303

2.0
rosewholesale.com

RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740
Colorado
1 review
1 helpful vote
Follow Adam M.
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Complete Rip Off!
May 11, 2017

DO NOT USE THIS SELLER. DO NOT TRUST THEM!

Buyer Beware! This company is a complete rip off. There clothing sizes are not accurate nor are the measurements they provide. When I tried to obtain a refund I was offered a refund of one-third my purchase amount to keep the items or for a full refund but I had to ship the items back to China. The original shipping address was in Sydney Australia. I have learnt my lesson and will NEVER trust an overseas seller again. Paypal refused to back up my claim as they states the seller can ask to have return items shipped anywhere in the world. Any positive reviews of this company shouldn't be trusted.

DO NOT USE THIS SELLER. DO NOT TRUST THEM!

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 9, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Adam Mercer,

We are sorry that you were not satisfied with your order.

Please check our 30 days warranty here: http://www.rosewholesale.com/m-article-id-16.html
We will allow a return for a refund or an exchange.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.

We have messaged you regarding your issue. Please kindly login to your account and reply to us there.

Best regards,
Rosewholesale Customer Service Center

Louisiana
1 review
3 helpful votes
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Well as I see it they do what they say and there products are very good I enjoy mine. And I will buy again from them. There service is fast for the distance it comes. Thank u

Date of experience: May 8, 2017
New Jersey
1 review
2 helpful votes
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Still waiting for a refund has been 2 weeks
They will take your money and give excuses for not shipping and then will not refund your money

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 5, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Adam f,

Thank you for your comment.

Due the special product feature, it cannot be shipped by EMS.
So we have messaged you soon about this issue and offered you other solution for shipping.
However you have asked us to cancel and refund you.
We hope your kind understanding.

We have contacted you about your issue via our Support Center. Please check it.

Best regards,
Rosewholesale Customer Service Center

California
1 review
3 helpful votes
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New Items
May 7, 2017

Great items. Great prices. Fast shipping, and great customer service! Clothes items are in great condition!

Date of experience: May 4, 2017
Canada
1 review
3 helpful votes
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I'm an Aliexpress A3(2nd highest) customer and an Amazon Prime customer. I ordered one item from Rosewholesale. Cost was only $10. After 96 days, I had not recieved my order. So I inquired. They got back right away and asked me my shipping info. Then asked me to wait. Still no order. Then I inquired again. They asked me the same shipping info. They then responded because it was over 3 months, no refund was available. After I contacted sitejabber which was only a 1 star, they responded to provide a full refund.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 4, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Kevin O.,

Thank you for taking the time to write your review.

For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message via our Support Center, please reply to us via a ticket.

Best regards,
Rosewholesale Customer Service Center

GB
1 review
2 helpful votes
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Unable to order
May 5, 2017

Tried to order but kept going back to log in PayPal equally difficult don't know how you continue trading

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: May 3, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Lynne P,

We apologize for the inconvenience you have occurred.

In order to place an order your need to create a Rosewholesale account.

Please click here to register: https://login.rosewholesale.com/m-users-a-sign.htm
Step 1 Select your item and “Add to Bag ”
Step 2 Choose the product and the quantity you want to purchase.
Step 3 Check your shipping address and select your shipping method.
Tracking number and and insurance are optional for flat rate shipping.
If you select flat rate shipping we recommend you purchase both options.
Step 4 Choose your Payment method
For order above 300USD we accept payment by Wire transfer and Western union.
Step 5 Place Your Order!
It will take you to the payment page.
Step 6 Pay your order.

Please feel to contact us again anytime.

Best regards,
Rosewholesale Customer Service Center

Colorado
1 review
5 helpful votes
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Excellent
May 4, 2017

I ordered a swimsuit and it arrived on time but it was a little smaller than a normal size 16. I contacted customer support and they responded very fast and said they would send me out the larger size free of charge. Excellent customer service. My replacement arrived on time to. I will be ordering more!

Date of experience: May 2, 2017
New York
4 reviews
4 helpful votes
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I have really enjoyed my shopping experience on rosewholesale. The styles are current and are updated constantly. The prices cannot be beat, anywhere! They ship very quickly, often on the same day or next day of your order. I usually receive my order quickly, in 7-10 days. I am very happy with their website and their awesome service. I will be a long time customer! Thank you Rose Wholesale for being so great!

Date of experience: May 1, 2017
Nevada
1 review
3 helpful votes
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I ordered the galaxy butterfly wings cape/scarf. It got here about a week earlier than I initially expected. Tracking was easy to follow. The cape is gorgeous! The fabric is sturdy and I can use it all the time (and I do!). I could not be more pleased. I will be ordering more from them soon and already have friends who have ordered on my recommendation.

Date of experience: May 1, 2017
Cayman Islands
4 reviews
3 helpful votes
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This was my first time shopping on Rosewholesale.com and it will not be my last. They sell great clothes for plus size women, really cute bags and accessories. For anyone that is on a budget this website is great as the prices are really low, and everyday they have great sales as well.

For all of my Plus Size Females go to Rosewholesale.com!

Date of experience: April 30, 2017
Australia
1 review
2 helpful votes
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Happy customer
April 30, 2017

I am a repeat customer at Rose Wholesale. The products have been of good quality & the prices are good. Customer service has always been helpful & responsive

Date of experience: April 30, 2017
GB
1 review
3 helpful votes
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I immediately received discounts when I registered that I found really nice.

Note for future customers:
Whenever you look for an item, I highly recommend people to look at customer reviews as this allows you to see how a product looks in real life, on different skin tones and body shapes.
I don't buy clothes online so I can't give my opinion on them. I only buy accessories such as watches, caps etc.

You can pay via paypal which means you can feel safe.
Delivery took no more than 14 days. I don't remember exact time.

Unfortunately, the watch strap was broken so I contacted the company & complained. The reply came the same day.
They said I could return the item or I could receive a partial refund.
I won't say how much they offered in the refund but it was shockingly high, so in the end we settled on a lower amount as I only wanted to fix the strap.

I was really impressed so I left a review on the site, and received even more points towards another discount on future purchases.
The watch itself was great quality and really looked expensive, even though it was very cheap.

Overall, I had a great experience.

Date of experience: April 30, 2017
Bulgaria
7 reviews
0 helpful votes
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I am a happy customer since 2015. Recently I ordered some swimwear and jewelry as a present for my wife. She is very pleased with the high quality and the exact size of the swimsuit. And I am very pleased with the reliability and the responsibility of the seller - even when we had problems with the delivery of the jewelry, they found the absolutely right way to solve these problems.
It was a great pleasure to deal with Rose Wholesale and I highly recommend that site to everybody who wishes to buy the best goods for the best price!

Date of experience: April 27, 2017
Australia
1 review
4 helpful votes
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Review
April 24, 2017

Fast Delivery, Excellent Customer Service, and really user friendly online ordering system and website. My orders were delivered on time. It's good quality products for a cheaper price. I am a happy customer and thanks for your great service again. I will recommend everyone to do business with Rosewholesale.

Date of experience: April 22, 2017
TT
2 reviews
3 helpful votes
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Beautiful clothing, stunning jewelry at the best prices ever. Rosewholesale.com has now become my preferred place to shop online.

Date of experience: April 22, 2017
New York
1 review
4 helpful votes
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Worst online shopping
April 20, 2017

What you see in the pictures and what you get is completely different. The quality is not good too. I wasted all my money.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Karan R,

We are sorry that you were not satisfied with your order.

We do provide very accurate product descriptions on all of our product pages.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.

Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.

Best regards,
Rosewholesale Customer Service Center

Canada
6 reviews
13 helpful votes
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I have purchased several items from this company and their other company *. The sizing is awful, way to small for what they say. If you live in Canada they ship via DHL. I had to pay brokerage fees of $33 on a $25 order. I will never order anything again, will stick to Amazon. They also ship partial orders ( ordered 5 items in 1 order, they only shipped 3). Then you have no idea when or if other items will come. I wanted to give this site a try, But as they saying goes " you get what you pay for"!

*Business name redacted by admin

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 18, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Michael W,

We are sorry that we could not meet your expectations.

On product pages we offer a clearly marked size chart and ask that all customers refer to this to help them when choosing the correct size.
Please see here for our policy regarding tax and duties: http://www.rosewholesale.com/m-article-id-58.html.
In some cases we will ship out the items seperate packages to make it easier for shipping.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.

Best regards,
Rosewholesale Customer Service Center

Philippines
2 reviews
4 helpful votes
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Price & service
April 18, 2017

The prices of products are very affordable. I got quick response and resolution to concern. Thank you!

Date of experience: April 16, 2017
Texas
1 review
7 helpful votes
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Initially this started out as a poor review BUT they made good on a resolution. By their recent action I have changed my opinion about this company and its customer service.

The best advise is to pay close attention to sizes, maybe order a much larger size.

Date of experience: April 16, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear Annette M,

We wish to apologize that you are having sizing issues with our products.
We provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
Rosewholesale offers 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.

We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.

Best regards,
Rosewholesale Customer Service Center

Florida
1 review
4 helpful votes
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Really piss with this company, order stuff and the sizes were totally off, that's ok, but no way to return for exchanges. Then I ordered two other items, got one and months now I am still waiting for my dress. Shame of them.

RoseWholesale attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 16, 2017
CustomerService R. RoseWholesale Rep
over a year old

Dear LINDA B,

We are sorry to learn that you are worried about your order's whereabouts.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.

Please check our 30 days warranty here: http://www.rosewholesale.com/m-article-id-16.html
We will allow a return for a refund or an exchange.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.

Best regards,
Rosewholesale Customer Service Center

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China