The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
DO NOT USE THIS SELLER. DO NOT TRUST THEM!
Buyer Beware! This company is a complete rip off. There clothing sizes are not accurate nor are the measurements they provide. When I tried to obtain a refund I was offered a refund of one-third my purchase amount to keep the items or for a full refund but I had to ship the items back to China. The original shipping address was in Sydney Australia. I have learnt my lesson and will NEVER trust an overseas seller again. Paypal refused to back up my claim as they states the seller can ask to have return items shipped anywhere in the world. Any positive reviews of this company shouldn't be trusted.
DO NOT USE THIS SELLER. DO NOT TRUST THEM!
Well as I see it they do what they say and there products are very good I enjoy mine. And I will buy again from them. There service is fast for the distance it comes. Thank u
Still waiting for a refund has been 2 weeks
They will take your money and give excuses for not shipping and then will not refund your money
Dear Adam f,
Thank you for your comment.
Due the special product feature, it cannot be shipped by EMS.
So we have messaged you soon about this issue and offered you other solution for shipping.
However you have asked us to cancel and refund you.
We hope your kind understanding.
We have contacted you about your issue via our Support Center. Please check it.
Best regards,
Rosewholesale Customer Service Center
Great items. Great prices. Fast shipping, and great customer service! Clothes items are in great condition!
I'm an Aliexpress A3(2nd highest) customer and an Amazon Prime customer. I ordered one item from Rosewholesale. Cost was only $10. After 96 days, I had not recieved my order. So I inquired. They got back right away and asked me my shipping info. Then asked me to wait. Still no order. Then I inquired again. They asked me the same shipping info. They then responded because it was over 3 months, no refund was available. After I contacted sitejabber which was only a 1 star, they responded to provide a full refund.
Dear Kevin O.,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
We have sent you a message via our Support Center, please reply to us via a ticket.
Best regards,
Rosewholesale Customer Service Center
Tried to order but kept going back to log in PayPal equally difficult don't know how you continue trading
Dear Lynne P,
We apologize for the inconvenience you have occurred.
In order to place an order your need to create a Rosewholesale account.
Please click here to register: https://login.rosewholesale.com/m-users-a-sign.htm
Step 1 Select your item and “Add to Bag ”
Step 2 Choose the product and the quantity you want to purchase.
Step 3 Check your shipping address and select your shipping method.
Tracking number and and insurance are optional for flat rate shipping.
If you select flat rate shipping we recommend you purchase both options.
Step 4 Choose your Payment method
For order above 300USD we accept payment by Wire transfer and Western union.
Step 5 Place Your Order!
It will take you to the payment page.
Step 6 Pay your order.
Please feel to contact us again anytime.
Best regards,
Rosewholesale Customer Service Center
I ordered a swimsuit and it arrived on time but it was a little smaller than a normal size 16. I contacted customer support and they responded very fast and said they would send me out the larger size free of charge. Excellent customer service. My replacement arrived on time to. I will be ordering more!
I have really enjoyed my shopping experience on rosewholesale. The styles are current and are updated constantly. The prices cannot be beat, anywhere! They ship very quickly, often on the same day or next day of your order. I usually receive my order quickly, in 7-10 days. I am very happy with their website and their awesome service. I will be a long time customer! Thank you Rose Wholesale for being so great!
I ordered the galaxy butterfly wings cape/scarf. It got here about a week earlier than I initially expected. Tracking was easy to follow. The cape is gorgeous! The fabric is sturdy and I can use it all the time (and I do!). I could not be more pleased. I will be ordering more from them soon and already have friends who have ordered on my recommendation.
This was my first time shopping on Rosewholesale.com and it will not be my last. They sell great clothes for plus size women, really cute bags and accessories. For anyone that is on a budget this website is great as the prices are really low, and everyday they have great sales as well.
For all of my Plus Size Females go to Rosewholesale.com!
I am a repeat customer at Rose Wholesale. The products have been of good quality & the prices are good. Customer service has always been helpful & responsive
I immediately received discounts when I registered that I found really nice.
Note for future customers:
Whenever you look for an item, I highly recommend people to look at customer reviews as this allows you to see how a product looks in real life, on different skin tones and body shapes.
I don't buy clothes online so I can't give my opinion on them. I only buy accessories such as watches, caps etc.
You can pay via paypal which means you can feel safe.
Delivery took no more than 14 days. I don't remember exact time.
Unfortunately, the watch strap was broken so I contacted the company & complained. The reply came the same day.
They said I could return the item or I could receive a partial refund.
I won't say how much they offered in the refund but it was shockingly high, so in the end we settled on a lower amount as I only wanted to fix the strap.
I was really impressed so I left a review on the site, and received even more points towards another discount on future purchases.
The watch itself was great quality and really looked expensive, even though it was very cheap.
Overall, I had a great experience.
I am a happy customer since 2015. Recently I ordered some swimwear and jewelry as a present for my wife. She is very pleased with the high quality and the exact size of the swimsuit. And I am very pleased with the reliability and the responsibility of the seller - even when we had problems with the delivery of the jewelry, they found the absolutely right way to solve these problems.
It was a great pleasure to deal with Rose Wholesale and I highly recommend that site to everybody who wishes to buy the best goods for the best price!
Fast Delivery, Excellent Customer Service, and really user friendly online ordering system and website. My orders were delivered on time. It's good quality products for a cheaper price. I am a happy customer and thanks for your great service again. I will recommend everyone to do business with Rosewholesale.
Beautiful clothing, stunning jewelry at the best prices ever. Rosewholesale.com has now become my preferred place to shop online.
What you see in the pictures and what you get is completely different. The quality is not good too. I wasted all my money.
Dear Karan R,
We are sorry that you were not satisfied with your order.
We do provide very accurate product descriptions on all of our product pages.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
Would you mind messaging us your VALID order number?
Please understand that we are more than willing to assist any customer.
Best regards,
Rosewholesale Customer Service Center
I have purchased several items from this company and their other company *. The sizing is awful, way to small for what they say. If you live in Canada they ship via DHL. I had to pay brokerage fees of $33 on a $25 order. I will never order anything again, will stick to Amazon. They also ship partial orders ( ordered 5 items in 1 order, they only shipped 3). Then you have no idea when or if other items will come. I wanted to give this site a try, But as they saying goes " you get what you pay for"!
*Business name redacted by admin
Dear Michael W,
We are sorry that we could not meet your expectations.
On product pages we offer a clearly marked size chart and ask that all customers refer to this to help them when choosing the correct size.
Please see here for our policy regarding tax and duties: http://www.rosewholesale.com/m-article-id-58.html.
In some cases we will ship out the items seperate packages to make it easier for shipping.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
Best regards,
Rosewholesale Customer Service Center
The prices of products are very affordable. I got quick response and resolution to concern. Thank you!
Initially this started out as a poor review BUT they made good on a resolution. By their recent action I have changed my opinion about this company and its customer service.
The best advise is to pay close attention to sizes, maybe order a much larger size.
Dear Annette M,
We wish to apologize that you are having sizing issues with our products.
We provide a clear and easy to use size chart below our item description on all product pages to help our customers when choosing their size.
Rosewholesale offers 30 day warranty to return the products to us for a refund or exchange.
To know more about it, please review our warranty and return policy on our website: http://www.rosewholesale.com/m-article-id-16.html.
We have sent you a message and are awaiting your reply in our ticket system. Please login to your account to send us a response.
Best regards,
Rosewholesale Customer Service Center
Really piss with this company, order stuff and the sizes were totally off, that's ok, but no way to return for exchanges. Then I ordered two other items, got one and months now I am still waiting for my dress. Shame of them.
Dear LINDA B,
We are sorry to learn that you are worried about your order's whereabouts.
For the shipping option that you have chosen, unfortunately there is no international tracking number available. However, the estimated shipping time is still valid regardless of tracking number availability.
Please check our 30 days warranty here: http://www.rosewholesale.com/m-article-id-16.html
We will allow a return for a refund or an exchange.
We have reviewed your complaint and sent you a solution via our Support Center. Please reply to us there.
Best regards,
Rosewholesale Customer Service Center
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Dear Adam Mercer,
We are sorry that you were not satisfied with your order.
Please check our 30 days warranty here: http://www.rosewholesale.com/m-article-id-16.html
We will allow a return for a refund or an exchange.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Best regards,
Rosewholesale Customer Service Center