I ordered 2 pairs of shoes, a shirt, a dress, a pair of "leather" leggings and a poncho style jacket. I hadn't read the reviews upon ordering, but did afterwards and got so scared tried to cancel my order before they shipped. I sent a ticket from their website to cancel and they got back to me that everything had already shipped except for the leather leggings which were out of stock and they could either a) send once back in stock, or b) cancel the leggings and refund the money to me. Since everything minus the leggings had shipped I decided to get them to send them once they were back in stock. My order was delivered 4 business days after my order, 6 days altogether. Unfortunately on top of the cost of the items and the delivery fee there was a $25 duty fee so altogether it came to $175 Canadian. As for the items, the shoes both fit, I ordered 2 sizes larger because, you know, they are coming from a cheap Asian wholesaler. They were packed terribly and so a little misshapen, but nothing I can't fix. Both pairs are really nice and look quite fashionable. The dress and shirt I ordered XL for the same reason as I am about a L normally. Well the measurements on their site are completely off. In fact, if you are a small I would suggest ordering an XL and if you are anything larger then a medium, don't order clothes! I gave the shirt and dress to a co-worker as she is very tiny. The clothes quality is no bad. Not the best, but definitely wearable. The pullover coat is great! It looks beautiful, it fits (how could it not, it's poncho style), the material is a cheap, but not noticeably so unless you really examined it as it is black.
In regards to the leather leggings, I am going to try and get my money back for them as I don't want to have to pay a border fee just for them. As for whether I would purchase items from them again, no. Only because I paid $35 for delivery and then an additional $25 for fees. If it weren't for that then I'd say I got my money's worth, but because of the fees I definitely overpaid.
I ordered almost 2 months ago and still have not received my dress! You can't contact anyone. DON'T waste your time or money!
Dear Crystal H.
Thank you, we always welcome feedback from our valued customers.
We would like to extend our sincerest apologies to the customer. We want every customer to be happy and clearly this is not the case here.
We fell short of our own standards because the customer is disappointed in us, and, for that, we are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Kind regards,
Rosewholesale Customer Service
Prompt delivery, exactly as advertised, helpful support, up to date styles. Rose makes online shopping fun!
I never received my full order since October 2014. Very low quality and insanely inconsistent sizing. Please shop local.
Dear Anne,
Thanks for your message.
We have checked it for you and find that we shipped the order out in 5 packages as it is a large order.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon
Thank you again for bringing these matters to our attention.
Best Regards
Customer Service
This was the worst process it has almost been a month and still did not receive anything just terrible
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.
Could you tell me your order number? I will check this issue for you.
Please understand that we are more than willing to assist any customer. We always reflect on the vital feedback that customers provide so that we can constantly improve the shopping experience for all our customers.
Rosewholesale staff
I've ordered a lot from Rosewholesale.com, rule of thumb for ordering tops, go 2 sizes up, they run small.
Did Sammy's Dresses change name to Rose Wholesale? They get your money and never deliver the product.
The tracking number says everything has been delivered. I will never do that again! What a waste of money! Very pissed!
Dear Ashley P,
Thank you for raising this issue.
After checking, one of your item has been delivered sucessfully.
You can track on https://www.ups.com.
For the other item and more details, we have sent you message about it.
Please reply to our message via the ticket system.
Yours sincerely,
Rosewholesale.com Customer Service
Very good website. My clothes arrived last week look nice :) would recommend to anyone specially with their really cheap prices. Loved it.
They had great customer service and I was really happy with the products. I'll definitely shop here again
Dear elise b.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
Website is user friendly, easy to shop
I can also ask question via facebook page.
Products are great, just like their photos.
Ordered accessories twice and they've come within two weeks of ordering, no issues at all. Gorgeous items
Ok so finally, I did receive my order, it took approx 2 months to arrive. The quality was not at all acceptable.
Dear Tracy,
We're extremely grateful for your constructive feedback.
First, my sincerest apologies for the delivery.
We have send your order status to your account of sitejabber and then you can check it.If you have any other question, please don't hesitate to contact us.
We have reached out to this customer to personally apologize for what happened. From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For this customer we were neither quick nor efficient and for that reason, we are retracing what exactly went so wrong so we can avoid such inefficiencies in the future.
We are truly sorry for the problems with this order.
Best Regards
Rosewholesale customer service
Very nice site, cheap prices, good quality items, and I've yet to be disappointed in my purchases from them.
Beautiful clothing, stunning jewelry at the best prices ever. Rosewholesale.com has now become my preferred place to shop online.
The prices of products are very affordable. I got quick response and resolution to concern. Thank you!
This company promised a tiny portion of my order price returned because it came so vastly different than pictured, and they never delivered!
Dear Celeste,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience. We really want to work with you to make this right.
We have send your order shipping information to your email and please check it.If you have any other question, please contact us.
Again, I am sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosewholesale customer service
I would definitely recommend this website to anyone looking for fair prices. Shipping is fast and rapid replies.
Dear JOEL,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Many thanks,
Rosewholesale Customer Service Center
This is months now and still no shoes noone has even trying contacting me... I'm very upset n disappointed.
Dear Dee,
I want to apologize to you for what has happened.
The standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, but there are some external factors which may cause some delay.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your understanding.
Kind regards,
Rosewholesale Customer Service
My experience with rosewholesale.com is that there are good quality items and great services of delivery!
Overview
RoseWholesale has a rating of 2 stars from 3,304 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RoseWholesale most frequently mention customer service, tracking number and credit card. RoseWholesale ranks 105th among Discount Clothing sites.
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- Shenzhen, GuangDong, China
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We are sorry for the tax in your country. Every country is different. Could you tell us your order number or your email address? Then we can check your order and send you the compenstation. Wish your reply.