RoseWholesaleReviews 3,302
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RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I saw their ad on Facebook. I went to their website and loved the photos. But the 'one size' fits all and 'plus size' descriptions threw me off. I decided to google them for reviews before ordering. I am so glad I saw all these comments. There is no excuse for months of delays when you are running a business and paying for advertising on Facebook. So glad I did not place my order which would have been in the hundreds. Scary stuff.
I truly wish I could give this company a NEGATIVE 5 star rating. I placed an order on May 18th and as of today, I STILL HAVE NOT RECEIVED all of my items. The company keeps replying to my emails by stating that the items are out of stock. ALL items when showing on the website as "in stock" when I paid for them. And the items that are still missing... they show as "in stock" on the website right now! I was told (via email) that customers can check the availability of an item through their "live chat" before placing an order. So in other words, you shouldn't trust what you see on the company website. Would have been REALLY nice to know this BEFORE your company took my money. So very disappointed. Would NEVER purchase from them again and would NEVER recommend them to anyone else. RUN as far as you can away from this company!
Whoo - My wife and I were about to drop over $700 when I thought, better check the reviews... HAHAHA glad I did! I quickly closed the window before ordering. Thank you to everyone who wrote a review - I hate that you suffered, but you are helping others from making the same mistake! Thank you...
This site is pretty awesome! They have good quality items for low prices. Everything I've ordered so far has been exactly what I expected it would be. The customer service is alright. I haven't had to make any returns yet so i can't personally comment on that. But Overall I like this site and will continue shopping with them.
I have been waiting for an order for over a week now... i paid for the expedited shipping since they are dresses for a wedding on the 30th of this month and have got no tracking information. I have tried to contact them 3 times and nothing has happened in response to this! Horrible website... wish i would have read all these reviews before I ordered anything from them... there is a total of 5 dresses that I am waiting for!
I ORDERED SEVERAL ITEMS OVER A MONTH AGO AND PAID TO HAVE THIS DELIVERED BETWEEN 3-6 DAYS. I HAVE NOT RECEIVED ANYTHING AS YET.
SO ANGRY AND DISSAPOINTED! DO NOT BUY FROM THESE SCAMMERS! IF BY CHANCE I RECEIVE MY PACKAGE I WILL REVIEW THAT AS WELL!
We are truly sorry for the problems with this order.
Could you tell us your order number or the email address? So that we can check your problem. Wish your reply.
Thank you again for bringing these matters to our attention.
My experiences so far with Rose Wholesale has been great! The couple of times that I've had to contact them with a question about my order, they were helpful and prompt.
I recently had to make a change to my order and they were able to accommodate.
Their prices you can't beat! I get compliments every time I wear an item that I've purchased!
Wish I would have read the reviews before ordering. It has been 2 months and I haven't received a package... I dont think it will come after reading all of these horrible reviews. How do companies like this even exist?
I want to start off by apologizing unreservedly for the delivery.
Could you tell us your order number or the email address? So that we can check it for you. Wish your reply.
Again, we apologize for your shopping experience which was clearly not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Rosewholesale are such a professional team and they went put of their lengths to make sure i was left a satisfied customer. So polite and friendly, service is just so amazing! The prices of their products are unbelievably cheap and they have sell good quality products... id encourage anyone to buy from them and you will find yourself writing a similar review like i did :)
I ordered a dress and NEVER got it. When I went to the website and support center I received the same auto reply that vitrually said thank you, someone will respond. Check the response and it is empty - no response at all. Did this over and over for a week, same meaningless reply and no dress. Also no number to call anyone. I would NEVER buy ANYTHING from Rose Wholesale again and can't even get my money back!
Thank you for taking your time to write your review!
Could you tell us your order number or the email address? So that we can check your problem and solve it for you. Wish your reply.
We are truly sorry for the problems with this order.
If there was a 0 x 10 star I would pick that. What a rip off. Never ever buy from them I will warn my friends and anybody who buy from them. So easy for them to put pictures up but the product is far different from what is on their website. Let alone they didn't send the rest of my order and after a few emails then came back and said what they didn't send is out of stock. You realize how the person who is reply to messages on fb book its either she is copy and paste the same answers as they don't have any sense of customer service. My rating is $#*!tt! Beyond disgusted
Thank you so much for your important feedback.
Could you tell us your order number or the email address? And then We will solve your problem as soon as possible.
We disappointed our customer here and would welcome the opportunity to make this right.
Good moorning im living in mexico and i am an enginner in computer systems, and i work in system develop and internet page's. You page is very nice, i like the colours and its very fast, I like the style and the way in that you make business, you was give me a lot of information of the buy process and my product. I dont like the pay for send me the product because in another pages the product is free shipping, i wish more products free shippin in your page and that way more people will buy with you. I hope will be in touch again. Thanks for your time.
What a rip off! And worst customer service either.
Ordered 5 items. 4 were shipped. Had I not contacted customer service, I am sure I would have never heard from them or gotten a partial refund for the item missing. The 4 items that did arrive (2 dresses, a belt and a bag) all had/have issues:
1. Belt: very pretty but busted the first time I used it
2. Bag: appeared to be fabric on the website, but is the cheapest, thinnest pleather you can imagine.
3. Black dress: pretty, but length was off by over 2 inches compared to what their site says.
4. Grey dress: well, it's green and measures smaller than their SMALL size measurements on the website, and I ordered a LARGE. It is also stained and the belt that cam with it was ripped.
I am now on my 10th email to customer service to get my money back. They keep arguing with me and requesting more evidence that they did not send the size I ordered.
Aweful, Aweful company. Don't buy there.
We want to thank you for telling us about your situation.
Could you tell us your order number or the email address? We will try our best to solve your problem. Wish your reply.
Thank you again for bringing these matters to our attention.
My daughters introduced me to Rose Wholesale and I absolutely LOVE IT! I just can't get enough. I find myself searching for new items everyday and believe it or not I do find something new daily. Though I do wish they would carry more larger sizes in their clothing and shoes, at times I do find my size. Rose Wholesale has been a HUGE blessing to our family. Great quality items at rock bottom prices. I'm hooked!
Hesitant at first to buy their products, but after I tried it and received the products, its so hard to resist. A lot the products are good at very affordable price.
Will highly recommend it to a friend
Why do I have to rate this company at all? The first order came and it was after waiting for over four weeks. The second order came in part and the sizes were comparable to a US small size, I ordered Large. I had to give away 3 of the four dresses I ordered and still have not received the other four dresses. It has been since June 8th! I also paid for expedited shipping... Twice they have responded to my inquiries telling that these items are out of stock and can I wait a few more days?! It is now August 8th and summer will be over here in a few weeks, and I wont be able to wear these SUMMER dresses. So disappointed...
Thank you for taking your time to write your review!
Could you tell us your order number or the email address? So that we can check your problem and give you the solution. Wish your reply.
We are truly sorry for the problems with this order.
I have purchased on several websites, but rosewholesale has been an experience more than enjoyable because the customer service always responds quickly all my questions, and the measures are easy to understand. For me that is short stature (dwarf), and have measures as a tall person, it is very difficult to find clothes that fit well in me and the sane time are fashionable and good price. I feel really pleased to be a happy customer of rosewhosesale.com
Everything was cheap material, 4 sizes too small and nothing like the photo. I wish I read the reviews before spending over $200.
We're extremely grateful for your constructive feedback.
Could you tell us your order number or the email address? So that we can check your prblem and solve it for you.
Thank you again for bringing these matters to our attention.
I ordered a cute Pug T-shirt for my daughter … she was VERY excited and looked every day for the shirt. Then I received a torn up pair of jeans… the outside pouch said it was the t-shirt. When I asked them to send the shirt they wanted a photo of the mishap. I sent 3 photos. Then asked them to resend. They said they don't have the T-shirt to verify the order. WHAT? How could you not have it… you have people reviewing it! Then they asked if I would just keep the jeans and they would credit me 1/2! WHAT? I don't want tiny ripped jeans…. I want the shirt or a full refund!
We want to thank you for telling us about your situation.
Could you tell us your email address or the order number? So that we can solve your problem as soon as possible. Wish your reply.
We disappointed our customer here and would welcome the opportunity to make this right.
Wow, May I first say, so sorry for you that ordered without checking reviews. Second, Thanks so much for writing a review. I was immediately attracted to the site, nice looking clothes, great prices. Was just about to order, and thought I should check reviews. I'm laughing nervously. No offense. Just so glad I didn't order. I'm a 3x, so I could imagine what I would of thought when I would open to find "doll sized garment"! Or an earring that is actually to big to fit in my pierced ear?! Again, so sorry to you that have ordered with out checking reviews. Learn from this one.
From the business
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Let me start by apologizing for your experience. We really want to make this right.
Now have you received all the items in your order? Please send us the email address or the order number, and we can check it for you. Wish your reply.
We want to apologize for any and all inconvenience caused.