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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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I ordered my items 17 days ago, still have not recieved. I have called several times they never call back. Tried to email an alway says "mail demon" Does the email address really exist. Monday I am calling my bank to try to get money back,
I truly wish I had read reviews first.
No good customer service at all
The site is amazing: full of offert to buy whatever you want on a very small prize.
And for any problems, you can ask and immediately you'll riceive the answer!
Great!
Overall it's a decent online business. Clothes are of good price, however sometimes the actual product does not look the same as the pictures displayed. Items that are out of stock should be updated regularly. I had two orders that I had to go through the hassle of cancelling because It was taking forever to ship out so I contacted them and was then told it was out of stock.
I placed several orders on this website, and I'm overall happy with it.
Sometimes some items were missing, but they replied really quickly to find a solution such as reimbursement, or other items in exchange.
I told my friends about this website, because it's worth it even though it can sometimes take time to get your stuff.
Have loved everything I have bought from them, delivered very fast, everything has been as pictured will continue to shop with them. Thanks Rsewholsale
Me encanta la variedad y sobre todo los precios, los paquetes llegan en exelente estado y bien protegidos...
Siempre hay preocupación por darle seguimiento al producto comprado. En caso de no haber en stock te lo comunican y te brindan soluciones. Te dan muchas opciones de pago y envío del producto. Productos novedosos. Me Gusta
I am very happy with the models presented, the variety is amazing and there are so many beautiful things, clothes, shoes, accessories and other but I think they need a little quickness in shipments and improve their customer service. In general I am happy with the page.
Nice quality clothing at low cost, Shipping options are good, some clothing is on the 'small' side even for 'one size fits all' but the overall shopping online experience is great and the Support Center is one of the best I've dealt with. No worries shopping at Rose Wholesale!
Products are well-presented and photos are realistic. Sizes however, are a little smaller than the standard Western ones as these are Asian sizes. A good practice is to check the measurement table and statistics given at the bottom of the page. Since the prices are competitively low; the lower the price, the thinner the material.
They handle complains and disputes professionally and within a day or two. They will also communicate with you until you are satisfied with their recommendations or compromise.
I did find that web via facebook. I was surprised with low prices. As they accepting paypal, I decided to try it. Delivery took a while, but it worth it. Was really happy with my first item. So after while I did buy more from that site. Prices very low.
I waited a month for my items, bought 2 shirts and 1 stretch slacks, 1 items fits me... I cant send the others back because it came with no packing slip... I ordered a medium pant, couldnt get them past my ankles and i noticed a rip in the seam, you would have to have pencil legs for them to fit you, the 1 shirt that did fit was jersey material thats why i think that one fit... these clothes are cheaply made and you can tell... i wouldnt recommend this company at all
Rosewholesale is not a scam. It took 15 days for my shirt to arrive. The problem is the shirt, which is a medium and I normally wear small. The medium is very form fitting and will not fit a normal adult, because I'm small. I like the shirt, but I can't wash it of it will shrink even more. I will need to have it dry cleaned. The sleeves are too short, so I haft to roll them up. BE very aware that small is for kids, even in adult sizes. This site is NOT a scam, it is a real site, but poor costumer service and fake tracking numbers.
We are sorry for the delivery. Could you tell us your order number or the email address? So that we can check the status of the order for you. Wish your reply.
We sincerely apologize for any additional inconvenience that may be caused.
I have the package of my order today but not the coat. I pay for 3 items but just arrived two. How could that happened? I try to chat but they are offline. Nothing to reach and talk for customer service. Terrible service, poor quality, expensive shipping fee. What a bad business!
My order number: H**************
Have been waiting for 2 weeks for this dress and was told recently that they were out of stock which I find unbelievable as they are still taking orders and peoples money for the same dress also paid extra for quick delivery i really wanted this dress by 10th September as I am leaving for a trip to thailand very disappointed and angry how can a company be like this?
First we want to apologize for your problem.
Could you tell your order number or the email address? So that we can check your order and solve the problem for you.
Thank you for your kind understanding. Wish your reply.
I'm not sure whether I'm more disappointed in this less than desirable company, or myself for the simple fact that I was so stupid not to read the reviews. I ordered about 20 items. Expedited delivery. I received 6 items that were all "one size" I am normally a size 4/6. All 6 items were about a size 0. Nothing fit. I have not received the rest of my shipment. Its been well over a month. Not one correspondence from them about the rest of my order, as to the delay or whatever happened. This is shameful that companies are allowed to operate like this. Very sad. Well I will chalk this up to experience. Next time I will order from Canada or USA. Please beware of this company and DO NOT trust them! I will be very surprised if I get anything else from them to complete my order. What a total waste of my hard earned money. Shame on you people!
First, my sincerest apologies for the delivery of your order.
Could you tell us your order number or the email address? So that we can check it for you. Wish your reply.
We are truly sorry for the problems with this order.
They were happy to take my money and send me a shipping confirmation. When I went on their website to see the status there is a message hidden there that my item was unavailable. They never emailed me or attempted to return my money.
I would give this company a negative rating. Feel like an idiot not reading reviews first, lesson learned! I stupidly placed two orders, paid extra for it to come in 3 to 5 days. The first order came after 3 weeks and was missing an item the second order has not come. I have not received a tracking number and my messages asking them to respond have gone ignored. Warning never order from this place
We're very sorry for your concerns and the issues you have raised.
Could you tell us your email address or the order number? So that we can check it and solve it for you. Wish your reply.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
This company is a rip off you will never get your order nor will you get your money back. Just worn others not to buy from this company. I ordered a year ago never got anything from this rip off company.
I wish I would have been smart enough to read the reviews before I ordered from this less than professional company! I ordered many items 20ish and received 7 of them. No explanation as to when the rest would be shipped. No followup to reassure me they were backordered but still coming. Poor Customer Service. I would be embarrassed if I owned this place! All of the items that I did receive did not fit. They were to be one size, and were like a size 0. Very disappointed in myself for being so stupid. What a waste of money. Beware people. Shop local in Canada or USA. Save your money. They people do not care!
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
We are sorry for your problem.
But we want to confirm that if you have received your package. Please send us the order number or the email address.So that we can check it for you. Wish your reply.
Thank you for your kind understanding and assistance.