RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
This is by far 1 of the best selling sites i've found for price, the quality is exceptional, I've bought numerous items & I've never been disappointed. I would highly recommend this site to all, the only downside is that the delivery time can take a while due to it being an eastern selling site, but it's definately worth the wait.
It was a very exciting time for me to find rosewholesale in internet two months ago and started to shopping with them. I order first order within 24 hours and very happy what I received. They're beautiful color and nice design. Friends and family members love what I wear. I add what they like into my next order. They're happy and I enjoy that too. I already order 8 times from them within two months and will be shopping more.
I put an Oder throu on 14th September and I am still waiting... they were quick enough to take me money but not quick enough to send the items well over £40 and just wasted my money as I have nothin to show for it... I have sent messages I have tried callin I have tried tracking and nothing comes up what so ever... r u even sure this site is real as I'm really struggling to understand as to why I haven't got what I orderd... the clothes and boots look ace and cheap but to be a first time costumer I'm really peeed off if I'm honest with u as I have had no contact back!
Dear Kayleigh w.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I am very happy of the order I made. The items were shipped in time, I waited around a month, which was very correct because it was standard shipping. The items where of good quality, I received exactly what I paid for. The only advice I can give, is to select items where you can see a model wearing the clothes, it will be easier to make an idea about the quality and fitting. I will definitely buy again from Rosewholesale!
Dear sophia n.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
I really Love This website, prices are good, items are amazing. I become a new customer due their hard work. The Shipping is good. The items are received as you want. I recomanded to all My family and Friends
And I'm continuing Buying from the website.
Dear Kawtar T.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I Love this site! Prices are amazing and the range of Items and styles are awesome!. The shipping time could be a little faster but seen how they are on the other side of the world from me i can deal. I will deff be continuing to buy from here and recommending the site to friends and family!
Dear Pixi D.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
Awful company
Bought a leather bag for my daughter, it said on listing postage was £5.99.
When i checked out postage they charged me was £27.00.
Ripped me off, emailed them on 3 occasions, but have been ignored by them.
Tin pot outfit that don't deserve to have a website.
Google should shut this company down from there search engine.
HH**************
Dear nick s.,
Thank you for taking the time to write a review.
For the order amount, customer can check it in your own account.
For the details, we have sent message for your reference.
Please login to your account to check.
Many thanks,
Rosewholesale Customer Service Center
I purchased a make up brush set a month ago. Did my payment and continuously received updates throughout via email - i.e when my payment was processed, tracking number etc etc. When I received the product it was the same as advertised.
I've now ordered 2 watches and hope that it will go just as smoothly as the first time :)
Dear Sarah C.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
I had a miscommunication with them, but it ended really well by them changing their way. I love them and i will be here for the long run. No matter what, this is great site to order from. Their prices, customer service and their material are all exceptional.
Dear Hasan,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
Rosewholesale offers 30 day warranty to return the products to us for refund or exchange.
http://www.rosewholesale.com/m-article-id-16.html.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
Rosewholesale Customer Service Center
Shipping times vary for each item in order and are not shipped together. Still waiting on one item to be shipped. Make sure to check the sizing charts on each item to make sure you get the correct fit for your size. Order number HB**************.
Dear Miriam C.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
They always have awesome clothing at really good prices. Everyone must shop here! You won't be able to find what you buy there in stores, which makes the items in my closet unique!
Dear Natasha V.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
I ordered jackets prior to a event for my non profit at 3 weeks in advance. After paying almost 50 bucks in shipping I did not receive time. I happened to contact customer service about the price change and in process asked about where my order was and the only thing they told me after taking 12 to 14 hours to respond is it takes time to process the order no matter how fast the shipping. The offered to cancel with refund of DAMN store credit! I don't want store credit I want my money!
Dear Brandy B,
We are sorry to hear you are having issues.
All of our items have a processing time that is shown clearly on the product page.
Please note that the total time it will take for you to receive your order is the processing time plus the shipping time.
Would you mind messaging us your VALID order number?
We will offer you a solution via the ticket center.
Rosewholesale Customer Service Center
Excelente loja pra fazer compra tem um bom suporte tecnico, fiz uma compra so que o produto nao chegou na data prevista mas a loja resolveu rapido, fazendo o envio com um codigo de rastreio, so nao gostei do frete da loja e muito caro e nao vem com codigo de rastreio incluso, fora isso e nota 10
Dear Alexsandro r.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
This website is one of the best websites to order plus size clothing from, and CHEAP! They even post photos of other people our size so you can see what the item looks like on. Can't fault it except sometimes things are so popular that they go before my order is finished processing. However in that case they are very quick to respond to your queries regarding products not sent, and the refund process is a breeze. Love It!
Dear Amanda P.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I placed my order in June... After a longer period emailed the company for follow up. They confirmed my expiration date is 21st August. On the 21st August my order has still not arrived. They asked me to wait an additional 5-7 days. That time has elapsed and still haven't received my order. I queried and they confirmed 10th Sept... Today is the 10th of Sept and still haven't received my order... Lost all faith and trust in this company... As they claim to value client service... This is no service... I'm so disappointed
Dear Elzette V.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I ordered a polka dot dress from this company earlier this year in February for my best friends hens night in March and when I received the dress it was way too big! I followed the EXACT size guide and measured all of my areas before ordering. According to the guide i was an extra large. But i did NOT fit into my dress and was very unhappy about it.
I proceeded to request a refund, but the company said they would send another dress in time for the event. THEY DID NOT COME THROUGH! They proceeded to tell me that the size information for each product was different, but that they provide size charts and size conversion charts for each item - this did not matter as the original size chart DID NOT WORK FOR ME!
So I had to GUESS what size I would be.
They then said the second dress was shipped out on the 1st March and would arrive within 10-25 business days - this meant I most likely would NOT have it before the hens party.
I DID NOT have it before the party so had to buy another dress. And THEN when I asked the company ONE LAST TIME when I would receive the second dress, they said they wouldn't help me until after May 1, when the dress should arrive... this is over 2.5 months after I ordered the dress originally. What A JOKE!
HOW DOES THIS MAKE SENSE - they NEVER once offered a full refund and now I have wasted $60 on a dress I could never wear!
The ONLY way they could redeem themselves now is to give me a FULL refund.
Dear Nicole P,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
RoseWholesale is one of the cheapest place to buy. Cancel an order and get your money back in your account ASAP. Customer service is superb!
Dear Ademola A.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
I bought 9 items on Rosewholesale.com and I'm very happy. All the clothes arebeautiful and they are high quality product. The shipment was very quick and the customer service answer to your question in very little time. The operators are very professional, kind and helpful. Plus, there are a very interesting point program and many coupons! I will do shopping again on this site!
Dear Eleonora B.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you.
Rosewholesale Customer Service Center
Bought nice dresses for my daughter that are flattering on her and are just as they appeared online. They are good quality. The shipping etc. was okay.
Had a problem with a order and the customer service representative took care of it right away with no hassles at all. Easy to communicate with and easy to problem solve. Would recommend the site to anyone.
Dear Hollie F.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicolas W,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center