RoseWholesaleReviews 3,303
RoseWholesale Reviews Summary
The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
This summary is generated by AI, based on text from customer reviews
After placing an order for approximately 13 items on 7th August 2017 with expedited shipping... I have now received my order on the 31st August 2017. This order was to New York. Also, the sizes and quality of the shirts were horrible and it is a clear indication that there is no STANDARD SIZE CHART on this website. I ordered all medium shirts and to my displeasure they all have different fits. Moreover, the measurements of the medium shirts are like large and x-large. I also ordered 3 watches the same time. Two of them have arrived with the other items and there is one watch up to this date that has still not arrived. Therefore, I don't know how rosewholesale can be misleading and charging people in advertising expedited shipping. I don't believe I would ever shop with rosewholesale again. Horrible experience.
I was a bit nervous when i placed my order but upon arrival of the swimsuits i was quite pleased. Not only did they fit, the quality was very nice. I will def buy again in the future. Not to mention the shipping was very fast!
Dear Shekira C.,
Thank you for sharing your experience with us.
We appreciate that you have acknowledge our hard work in giving our customers the best shopping experience possible.
We look forward to seeing you again soon.
Rosewholesale Customer Service Center
The Shipping was fast. The size was perfect. Loved the quality of the dress. Got lots of compliments on it. I ordered the butterfly dress.
Dear Catherine R.,
Thank you for your kind review. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again soon!
Best regards,
Rosewholesale Customer Service Center
I ordered a pink glitter purse to match my daughter's homecoming dress. Unfortunately, we received gold instead of pink. Nevertheless, I am giving this company 3 stars, as the purse is beautiful and of really good quality; these same purses run for considerably more in a store. Additionally, it arrived pretty quickly. We are just going to keep it; not worth the hassle of returning it. My daughter can still use it.
Dear Cassandra,
We apologize for any inconvenience caused.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Rosewholesale Customer Service Center
I ordered 4 items 2 months ago. I've only received one. I was told Chinese clothing is smaller then normal so I upgraded from a 1X to a 3X just in case. The one item that I purchased was a pair of long flowing pants. They're not pants at all. They only reach my mid calf, so let's call them capris.
Next issue with them was that they were really small, even though I upgraded in size.
I couldn't fit into them but my friend who is a size medium tried them on and they fit perfect.
So they're selling a size medium as a 3X.
Received a reply, and the refunded me for my order. Even for the item I had received that didn't fit.
They also gave me a 10% off coupon.
This experience may have been a little off putting, but they made up for it. I change my review from one star to four star based on customer satisfaction. They made it right.
Dear Sarah,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
In addition, all of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center
I place an order on 19 luly 2017 and i just received it today on 28 august. It is what i ordered and exactly the same in the picture. Thank you so much and i will continue doing business with you. I don't have regret ordering from you. I had my doubts after reading all this bad comments but now they have been cleared. Thank you guys.
Dear zinhle z.,
Thank you for taking the time to write your review. We really appreciate this.
Best Regards,
Rosewholesale Customer Service Center
The choices were amazing. The only problem I found was that when I ordered multiples of an item, only was item was in stock. That was disappointing. Items came quite quickly.
Dear Maggie S.,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
They are so good that i will like to continue shopping there. Their products, customer service, shipping are just the best. They keep to their word, which is very important in any kind of relationship; business or human.
I just want you to keep this up Rosewholsale.
Dear Vera A.,
Thank you for your kind review. We are always happy to hear when our customers have enjoyed their experience shopping with us.
We hope to see you again soon!
Best regards,
Rosewholesale Customer Service Center
They had great customer service and I was really happy with the products. I'll definitely shop here again
Dear elise b.,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
I ordered for the first time got my shipment at a good time took less then 3 weeks. I ordered 16 items some came quicker then other. The only reason why I'm giving a 4 because it says it's only one size difference but it's 2 sizes difference. They still fit only because I'm trying to lose weight for my cruise and now they fit perfectly. Everything was just as shown in the picture. They are cheap clothes but they will do fine just don't dry them you hang dry these clothes and they won't shrink. I really hope people read this and know how to order. The bathing suits are awesome!
Dear Laura T.,
We would like to thank you for your kind review. We will always do our best to ensure customer satisfaction, and it is good to hear the results of this have paid off for you.
We look forward to seeing you again soon.
Many thanks,
Rosewholesale Customer Service Center
I am a very proud and happy member for Rosewholesale, I love their products it is good quality and whatever item u order trust me it's exactly the same. Good value for money.! The customer service is amazing they can never wrong they always there to help 24 hours and they keep u in the loop with your order. I received my parcel and even made another order, I was never a fan of online shopping but after Rosewholesale I am a huge fan of everything of theirs.
Dear Jermina M.,
We appreciate that you took the time to write a review.
Thank you,
Rosewholesale Customer Service Center
I love this store, I have already made several purchases in this store and every time everything went very well. Pretty quality and fabulous parts and a great delivery time. I will continue to buy from this site and without a doubt I recommend it.
Dear Virginia F,
Thank you for your feedback.
We are glad to hear that you had a positive shopping experience with us and look forward to seeing you again soon.
We appreciate your support.
Rosewholesale Customer Service Center
I made a purchase and it was never delivered. It has now been over 2 months. I called to get my money back 3 times and they keep sending me a broken link to make the clame. I will never purchase anything from china again. Still have not received my money back.
Dear Liz R.,
Thank you for raising this issue.
All of our items can be shipped using varying shipping methods. The method of shipping can be chosen by the customer during the check out process.
For more details on shipping methods, please click here: http://www.rosewholesale.com/m-article-id-39.html.
Please reply to our message via the ticket system, and we will offer a solution for you.
We look forward to your reply,
Rosewholesale Customer Service Center
I HAVE RECEIVED MY REFUND AFTER WRITING THIS
I brought a pair of flashing shoes from this company and was so excited to get them. I charged them ready for a test night out as I brought them for a competition I am in. Well I go to turn them on and what happens NOTHING one of them doesn't work at all so I'm not happy at all and now because of this and I have wasted my money and won't b able to get another pair before my comp I'm now gonna lose points! Telling all my friends to stay clear from this place
Dear Leanne C,
We are sorry to hear that you are not satisfied with your order.
All of our products follow strict quality checks and we always aim for our products to meet our customer's satisfaction.
We have messaged you regarding your issue. Please kindly login to your account and reply to us there.
Many thanks,
Rosewholesale Customer Service Center
As a someone who's hesitant to order clothing online, after triple checking sizes with individual item guides provided I bit the bullet.
I am happy with the quality but even happier with the speedy delivery and good level of communication during the delivery process. I have now made 3 orders and this service seems to be consistent.
Dear Brad W.,
Thank you for your friendly review. We are glad to hear that you had a positive experience shopping with us.
Check back at Rosewholesale.com again soon for all our latest deals.
Many thanks,
Rosewholesale Customer Service Center
Wow wow. Highly recommend shopping at rose wholesale fast shipping and beautiful clothes they got everything
Dear Cam L,
We sincerely appreciate your feedback.
We are happy to hear that you enjoy shopping with us at Rosewholesale.com.
Please feel free to place an order again soon.
Thank you for your support.
Rosewholesale Customer Service Center
They worked with me to resolve the issue. Satisfied with the service.The order came fast. The sizes are hard to fit from not being able to try in the store. But the patterns were pretty.
Good customer service. Resolved my issue to my satisfaction. They get back to you fast. However watch the sizes as they are at least 2 sizes smaller in the plus sizes. Good for petite people.
I ordered a beautiful red dress and coat from Rosewholesale I love them both they were of very good quality and I
Have made many orders through Rosewholesale and have always been very happy with my purchases. I will continue to
Shop there and recommend for others to do so also.
Dear Beverley S.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We hope to see you soon!
Many thanks,
Rosewholesale Customer Service Center
So, it has been a very trying three months, but i was given a refund. I would like to thank madelyn for her help on this matter.
On a side note, it was politely explained to me, so i will share with you: when returning to THIS company you can not refuse a package. Accept it, then contact the company. Maybe your situation will/ should be much better than mine.
Reply to their comment:
Firstly, no one has ever stated that in all the communications i had with YOU'R customer service. I have read your return policy, and it also never said anything about returned items being destroyed.
Your policy: ITEMS WILL NOT BE ACCEPTED; "NOT DESTROYED."
Return Policies:
Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.
So, it would be reasonable to believe that if item(s) was returned. I would have receive it back after *what?* FIVE MONTHS, so please don't act like i did not have regular communications with your company. You can also see that the word "destroyed" was never stated and i was lead to believe that a refund was coming... "just give it a few more weeks."
VERY BAD COMPANY! And apparently one that is VERY creative with there responses.
DON'T BUY FROM THIS COMPANY.
So, i purchased about $90 worth of items for the site. Items were shipped in two bags; i opened to smaller bag tried on what was there and decided that the fit was just not right. I then return the items, in the other "unopened" package, through the post. Contacted "RoseWholesale.com" customer service after a week; feeling that they should have received items a state away by then. I had an okay communication for about 2.5 months with them always saying that items have not been returned yet... ect. So, finally i had enough and started demanding my refund and then things got very unpleasant. I was told i could only has a $15 refund as a courtesy. I then got paypal involved and after a lot of leading communication. I was informed that the requested refund was denied because "RoseWholesale.com" has no record of the item(s) being shipped/ returned. SO, NOW I AM OUT $90, WHILE "RoseWholesale.com" GETS TO KEEP MY $90 AND THE ITEMS THAT I RETURNED.
P.S.- after asking repeatedly... no one ever checked the warehouse or shipping/ receiving area for the items. So, they are possibly sitting in a pile or corner somewhere. Really great company... NOT.
Update: 7/31/17
I received a full refund for the jacket I never received. Thank you RoseWholesale.
I placed two orders with RoseWholesale. My first order was back in April 2017 and I still have not received the jacket even after placing a complaint ticket. They responded once asking me to let them know when I receive my package. I responded letting them know the Post Office didn't have it and there was no way to track the package without a tracking number. Rosewholesale sent me my order number but not tracking information and then closed my ticket and said my item was received but, it has not been received as of today.
My second order (I placed shortly after the 1st not knowing there was going to be a problem) was received fast; no problems. I will not order from them again knowing that if there is a problem, they won't try to solve it.
Dear Latisha B.,
Thank you for taking the time to write your review.
For the shipping option that you have chosen, unfortunately there is no international tracking number available.
And we have sent you three messages about the solution. However we haven't got your reply all the time.
We have contacted you about your issue via our Support Center. Please login to your account and reply to us.
Rosewholesale Customer Service Center
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shawn w.,
We regret that you are having issues with the size of our items.
Before purchasing our products we kindly ask that all customers refer to our sizing charts located underneath the product description on every item page to help them choose the correct size.
We have sent you a ticket regarding your issue via our Support Center. Please login and kindly reply to us there.
We look forward to hearing from you,
Rosewholesale Customer Service Center