Thumbnail of user shelliew4

shellie w.

Contributor Level

Total Points
83

About Me

hard working, honest, friendly (i hope) and loyal. i try to treat everyone fairly and give the benfit of a doubt, when possible. i hope anything i write helps those who read it.

How I Can Help

i can be honest to a fault, but i only say what is true. i will attempt to be diplomatic and observational if/ when i am able.

Interests

open to many different ideas and experinces.

1 Review by shellie

  • RoseWholesale

7/29/17
• Updated review

So, it has been a very trying three months, but i was given a refund. I would like to thank madelyn for her help on this matter.

On a side note, it was politely explained to me, so i will share with you: when returning to THIS company you can not refuse a package. Accept it, then contact the company. Maybe your situation will/ should be much better than mine.

Now they covering their backs with information that doesn't support their 3 months of email support.
7/27/17
• Previous review

Reply to their comment:

Firstly, no one has ever stated that in all the communications i had with YOU'R customer service. I have read your return policy, and it also never said anything about returned items being destroyed.

Your policy: ITEMS WILL NOT BE ACCEPTED; "NOT DESTROYED."

Return Policies:

Customers must return the package as per our instructions and the shipping address indicated on the RMA document. Customers must also cover the shipping fee for returning the package, packages must be sent only after Customer Support Team have authorized the return. Packages sent back without authorization or not according to RMA instructions will not be accepted. Please contact our Customer Service for further advice.

So, it would be reasonable to believe that if item(s) was returned. I would have receive it back after *what?* FIVE MONTHS, so please don't act like i did not have regular communications with your company. You can also see that the word "destroyed" was never stated and i was lead to believe that a refund was coming... "just give it a few more weeks."

VERY BAD COMPANY! And apparently one that is VERY creative with there responses.

DON'T BUY FROM THIS COMPANY.

Tip for consumers:
unreasonable customer service (at least now that i have requested a refund) and they like to create/ change policies to fit their current reasons of why.... *reason you have*.

stay away from this company. there, are so many other companies that will give you respect and dignity. you won't find that here.

Service
Value
Shipping
Returns
Quality
Items returned, but still kept my money... paypal... took their side.
7/27/17
• Previous review

So, i purchased about $90 worth of items for the site. Items were shipped in two bags; i opened to smaller bag tried on what was there and decided that the fit was just not right. I then return the items, in the other "unopened" package, through the post. Contacted "RoseWholesale.com" customer service after a week; feeling that they should have received items a state away by then. I had an okay communication for about 2.5 months with them always saying that items have not been returned yet... ect. So, finally i had enough and started demanding my refund and then things got very unpleasant. I was told i could only has a $15 refund as a courtesy. I then got paypal involved and after a lot of leading communication. I was informed that the requested refund was denied because "RoseWholesale.com" has no record of the item(s) being shipped/ returned. SO, NOW I AM OUT $90, WHILE "RoseWholesale.com" GETS TO KEEP MY $90 AND THE ITEMS THAT I RETURNED.

P.S.- after asking repeatedly... no one ever checked the warehouse or shipping/ receiving area for the items. So, they are possibly sitting in a pile or corner somewhere. Really great company... NOT.

Tip for consumers:
DO NOT BUY FROM THIS SITE, UNLESS YOU ARE WILLING TO LOSS YOUR MONEY.

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer
CustomerService R. – RoseWholesale Rep

Dear shellie w,

We apologize for any inconvenience caused.

Please kindly understand that customer cannot refuse the parcel. Otherwise it will be destroyed.
If customer has any issues regarding the order, customer needs to accept the parcel first and contact us about the solution and return.
Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html

We have contacted you via our Support Center. Please reply to us there.

Rosewholesale Customer Service Center

shellie Has Earned 3 Votes

Shellie W.'s review of RoseWholesale earned a Very Helpful vote

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