So, i purchased about $90 worth of items for the site. Items were shipped in two bags; i opened to smaller bag tried on what was there and decided that the fit was just not right. I then return the items, in the other "unopened" package, through the post. Contacted "RoseWholesale.com" customer service after a week; feeling that they should have received items a state away by then. I had an okay communication for about 2.5 months with them always saying that items have not been returned yet... ect. So, finally i had enough and started demanding my refund and then things got very unpleasant. I was told i could only has a $15 refund as a courtesy. I then got paypal involved and after a lot of leading communication. I was informed that the requested refund was denied because "RoseWholesale.com" has no record of the item(s) being shipped/ returned. SO, NOW I AM OUT $90, WHILE "RoseWholesale.com" GETS TO KEEP MY $90 AND THE ITEMS THAT I RETURNED.
P.S.- after asking repeatedly... no one ever checked the warehouse or shipping/ receiving area for the items. So, they are possibly sitting in a pile or corner somewhere. Really great company... NOT.
Dear shellie w,
We apologize for any inconvenience caused.
Please kindly understand that customer cannot refuse the parcel. Otherwise it will be destroyed.
If customer has any issues regarding the order, customer needs to accept the parcel first and contact us about the solution and return.
Find out more about our policy see here: http://www.rosewholesale.com/m-article-id-16.html
We have contacted you via our Support Center. Please reply to us there.
Rosewholesale Customer Service Center