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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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At the first look, the dresses are pretty and cheap. Then I made a mistake of ordering before looking up reviews. I got only 8 dresses out of 10 that I ordered. One of the dresses that I received was 5cm too short on the shoulders. When I complained, they claimed that its Chinese sizes. Then I told them its stated on the webpage of that dress that it should be 38cm on the XL dress and it measured only 33cm. They still refused to refund. The other two dresses that never arrived, they refuse to refund as well. They asked me to pick other dresses. Its ridiculous!
Update: After complaining on their facebook page and here, someone finally responded appropriately to refund the dresses they didnt send and the grossly wrong size dress. Afterthought is, I actually really like the jewelry that I ordered. They are cheap and nice. I recommend that.
I thought I would give them a chance. Placed an order on 9/16 for several blouses. Today is 10/20 and I still haven't received them. I've never waited this long for merchandise. I believe I'll stick to Amazon.
If I could give a 0 star rating I would. Yes it was cheap but both the dresses I ordered were totally deformed... weird bulges in weird places and not at all like the pictures on the web. The fabric was fine, sizing ok and I might cut it up to make something else but as it were totally unwearable. Wouldn't even classify the dresses as 2nds. Maybe 5ths or 6ths. I was just interested to see if the deal was legit. Didn't lose a lot but would never take a chance again. Sad that it wasn't all that I hoped it would be
DO NOT DO THAT!
No one ever answers the phone. No one EVER replies to email. Their chat doesn't work. Their inquiry form doesn't work.
They charge your credit card the same day...
Hi, I'm an actual reviewer, not a fake one put up by the company, haha! Um, so i ordered from Rosewholesale a week ago... and after sending in my order I read the reviews and I was so nervous if my order would ever arrive! I didn't order any clothing, simply a pair of lace-up pumps and a necklace. My order came a week after I ordered it, which surprised me because I didn't even order fast shipping and when I opened the package I saw that the box that it was in was really beat up and dirty but the two packages inside of it were really nice! The pumps had about one little scratch on it but that's okay. I don't know, I'd probably order from them again if I wasn't ordering clothing.
I SHOULD HAVE GOOGLED REVIEWS BEFORE BUYING. Lesson learned. DO NOT BUY FROM THIS COMPANY. Everything I ordered was in Medium... I paid for expedited shipping and it took a MONTH for my order to arrive, and only HALF my order arrived. When it did---everything was ridiculously TINY. I mean, only a really skinny TINY 9 year old could wear this junk. The "sweatshirts and fleece" is cheap thin felt like material. When I emailed them about returning, they responded I had to pay for shipping, and it would take a long time, and if I agreed to just keep the item, I could be refunded 10%. That doesn't even cover the cost of shipping I paid. This company is trash. AND THEY PRODUCE CLOTHING IN RIDICULOUSLY SMALL SIZES. DO NOT BUY FROM THIS PLACE.
Nooooooooooooo! Your felt and paint paper like garments arrive... Your disappointed at how cheap they're made, but try them on... (U understanding the cheap prices now) Then, they are 4-5 sizes too small... Don't even fit your daughter! Then you realize a couple of your dresses never even arrived... You ordered insurance to protect your beautiful dresses, but... Really, found a scam company! You email them asap and they reply as if you only had one dress out of size... Though you paid for 6 and only 4 arrived and NOTHING EVEN FITS! They email you and say, you can give the dresses away, sell them, or order more at 15% off next order. LOL Also if you want to exchange them, you pay shipping both ways and lose 15% off entire order right of the top. SCAM! FIGHTING THEM via bank and PayPal!
I read all the bad reviews, but my experience was really good.
DO NOT BUY FROM THIS COMPANY... DO NOT BUY FROM THIS COMPANY... They give the same story to everyone... they always take your money... there's always a holiday... even though their site shows your items to be in stock, after you buy them they are NOT IN STOCK... the company creates delay after delay after delay... they don't route tracking info... they don't route that the items are not in stock... they create further delays when it comes to refunding your money... they need a few more days... then they need a few more days... then, well you get the picture... excuse after excuse after delay after excuse... SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM DO NOT BUY FROM THIS COMPANY DO NOT BUY FROM THIS COMPANY SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM SCAM
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Terrible. I ORDERED A DRESS IN SEPTEMBER AND IT JUST ARRIVED IN A PLASTIC GARBAGE BAG AND THE QUALITY IS GARBAGE. Guess you do get what you pay for
I would never have recognized the shirt delivered as that being the one I had ordered. The shirt looked like it was made by a 5 year old with their eyes shut! It was suppose to be one size fits all. I take a med or large. This appeared to be extra small. I cut it up to salvage the lace for another project.
I want to give ZERO stars! Seriously... It took almost 2 months for my clothes to get here... When I Opened the bag, all I could find inside was garbage! The material of the clothes are AWFUL. So, cheap, but so cheap, that a skirt that I paid #3.00 I wouldn't pay $0.50 cents on it!
I'm so sorry if you already bought something and are waiting the for the package... I have no words to describe such an awful experience... I'm glad I only spend $70.00... But FUC**** I want my money back!
Do not buy anything from this company! Item I received had a hole. Sizes of their clothes indicated in their website are wrong. Their customer service is the worst. What rip off!
Worst customer service and awful quality of products received. Shotty craftsmanship on all items received, took over a month to receive items still waiting on some back ordered pieces. Also had to pay a international shipping tariff in addition to paying for regular shipping.
Awful! Ordered clothes over a month ago, most of which were stated to be available to ship within 2-3 days.
So far received only one item. Called two weeks ago and was told the rest would ship in a day or two. Haven't received anything yet.
Started a dispute over PayPal.
Don't bother with this store.
SAVE YOUR MONEY! Funny I can't even rate the items on their site, they know their products SUCK-will not let me submit LOL! I spent close to $100.00, sure all items came, one, with some work might be useable, rest I am tossing in the good will pile, if they will even take them LOL the craftsmanship is atrocious, guess I got what I paid for. NON I mean NON of the clothing will look like the pictured products. Like one person stated looks like monkeys made them, and that's about the truth! HORRIBLE CLOTHES, and I complained and they offered me 10% back, REALLY? LOL never mind, this isen't even worth my time but I want others to BEWARE!
Customer service is very good. Received my order in 3 weeks. Quality was good not great, but for the prices it is decent. Again, I do like how quickly they respond to issues. I even received a credit for my next order. They didn't stock a item I ordered so they gave me a monetary of double to use on the next order!
REALLY DON'T EVER BUY ANYTHING FROM THIS MEDIOCRE STORE! THEY MAKE YOU WAIT TWO MONTHS TO GET YOUR VERY POOR QUALITY CLOTHES...
HORRIBLE! My PayPal account was charged the day that the order was placed. 10 days later I emailed to get status and it was "in process" as it was after 20 days and 30 days. I could not get any information back more than "in process, sorry for the inconvenience" form letters. I am now at almost 2 months since they took my money and I'm being told that the items shipped but there is no way to track and no other responses than "in process".
Never again!
I placed an order (just shy of $100.00) with this "play play" scam artist company on September 9. It is now October 14,2014, and I have YET to receive a product! There is no phone number, no customer service and no reliable means of tracking because this is not a real company! I will be filing a complaint!
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.