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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Complete rubbish. Classic case of 'too good to be true'. Waited nearly 2 months (basic shipping should be 4-5wks, turned into nearly 8). Two paltry 70x127cm rectangles of cheap tshirt fabric, loosely cut/sewn in DISMAL attempt to RESEMBLE the resort-wear quality in the website photos. Paid via Paypal so Claim in progress. BUT Seller contacted me via their own website Support page, asking me to close the Paypal Claim and would 'work out' a refund OR exchange... reported this to Paypal as well. Photos below to show what was advertised and what actually arrived. (only giving stars so that review will go through)
EDIT: 2am Saturday 25th Oct. Paypal have already decided the claim in my favour and returned the full amount to me - it was in my Paypal a/c when I just got home from late shift/work!
I ordered 3 shirts from them back in August. I just received 2 of them today. Both are complete junk. I ordered extra large, the one shirt the arm holes are cut so low that the shoulder part was by my elbows. The other, my sister a size 3, can't even get her arms in. The arm holes are cut way to short that you can't get your arms in! NEVER AGAIN! To wait 2 months and then get complete crap! It is even worth sending back!
I absolutely love the items I have purchased from Rosewholesale.com! Their customer service is amazing as well!
I purchased Gothic Gemstone Flower Lace bracelet. I received an email on September 20,2014 informing me that my order has been shipped out. The order number is HH************** and shipping number is CN*******2009. It; s been more than a month now and I haven't received my order.
Please check on it as Ill be using the items soon.
I have only received 4 out of 6 items. Quality is very poor, sizes are ridiculously small. I also had to pay an additional fee for duties even though I wasn't told that at the time of purchase.
I have sent an email to customer service and haven't received a response. I also tried calling the customer service number and there is no answer. I will be contacting my credit card company next and disputing the charge.
I ordered seven items and out of seven I received 5 and until now still waiting for the response. I did a live chat and she said check my account and find "my tickets" and I will find the answer. Honest to god I did not see that option when I open my account tab, I must be blind! Very frustrated. The clothes are very reasonable but if you don't get your order ~ it's sucks! They should've email me instead but they didn't.
I ordered an adorable dress from RoseWholesale. It came just as pictured and it is now one of my favorite dresses! Shipping can take quite awhile, so I would pay for express if you need the items by a certain time. They have really great variety and the prices are seriously low. One aspect of the site I really like is that they award you points that you can redeem for money off future purchases. Actions include posting reviews of items you have bought and making an account on their site.
I love Rosewholesale, the stuff is really beautiful, although not everything is available online but the support center is really helpful and they give the best advice possible.
Not only can you find very cute clothes ( dresses, cardigans, pullovers) that are very cheap, but you can find them in the best quality too! Why buy a cardigan for 100 euros when you can find one in RoseWholesale for 10,20 or 40 euros and in the same quality?
But clothes are not the only ones that are of high quality. I purchased a very cute wallet and I am still amazed by its guality! I am definitely going to wear it out!. Thank you for your excellente service RoseWholesale!
It is a very nice company. A large variety of products and sizes allows you to choose the products you want. Fruitful cooperation and a very nice service store. Fast shipping orders. I am very happy :)
My experience is very positive. Is a serious site, with all relevant information to the client. Is a very knowledgeable staff willing to help and solve any problem that may arise. I recommend it! Thank you RoseWholesale!
I agree with a lot of the bad reviews already posted. Took 4 weeks for my 3 items of clothing to arrive. The tracking number is useless. Customer Service is very slow to respond and then don't answer your question anyway. VERY poor quality clothing. Would NEVER order again.
Got what I paid for I guess. Really poor quality clothing... lots of threads hanging off the clothing and the fabric is cheap and nasty.
I placed an order 3.5 weeks ago and finally just got 1/4 of the order delivered. I was excited to open up my package to see my new stuff! When I unwrapped my black purse it was in brand new plastic wrap. (Like it should be). However, when I opened the purse it was dirty. Dirty as in actual dirt was all over the inside of the purse. Dirty as in the long strap you can attach was/is completely ruined and I cannot even clean it! Absolutely disgusting and I will never order from here again. I still don't have the rest of my stuff and I can honestly say I am scared of what is to come...
If there was a way to leave NO stars I would have. Ordered Sept. 1 and was charged $215 immediately. Got an email saying it was partially shipped DHL on Sept. 17 but tracking only shows that a shipment ticket was generated. No movement since then. Contacted company who only provided refund for items not shipped. Telling me they are not responsible for items not received. BUYER BEWARE.
We have send you emaill, please check it and wish your reply.
We sincerely apologize for any additional inconvenience that may be caused.
These people are from Communist China and are NOT very good capitalists. You will get your order but they suck at quality and they send small little sized clothes in Chinese sizes lol! Run from this. Some Chinese companies aren't so bad... like the ones who make sports jeresies... but these people SUCk!
Let me start by apologizing for your experience. We really want to make this right.
But your order number is not right, we want to send you the email to solve your problem, we can not check it. Wish your reply.
We are truly sorry for the problems with this order.
The good news, I was able to order quickly and easily the 2 shirts arrived in about 4 weeks. The bad news, both shirts were extremely small. They said one size fits all and I am guessing the all would be those that wear Ex small to Med, possibly. I wear a large and could not even get my arms in the one the other is possible, but still a bit snug. Called the company, they had an answering system on, knew I was in trouble then. Left a message, also sent 2 emails, have heard nothing yet. I am guessing I will have to make the one work and give the other one as a gift, I doubt they will take it back and I refuse to send it back and not get anything ugh...
I have to say that as far as communication, there was NO problem. There was a delay in shipping but they responded and assured me it was on it's way. Did take over a month to get my order. I was so shocked when I received "plus size" tops and pants I ordered. No way they are plus size. My child could wear them. They need to let customers know that they are NOT true to size. I'm praying for refund but we shall see... Like I said there is a positive, communication and clothing itself is nice. Just waaaay too small...
I ordered a blouse Sept. 17th 2014. It has not arrived Oct. 20,2014. Can't find a way to track it. What method of shipment have others items arrived? They say my email not recognized or has been removed from site even though it does show up on order form on line.
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
We are sorry for your issue.And we have send you the email to give you the solution. Wish your reply.
We want to apologize for any and all inconvenience caused.