logo

RoseWholesale
This website seems to be closed. Find similar businesses

RoseWholesaleReviews 3,303

2.0
rosewholesale.com

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

RoseWholesale Reviews Summary

The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.

This summary is generated by AI, based on text from customer reviews

service
850
value
780
shipping
835
returns
549
quality
740

We monitor reviews for authenticity

Pennsylvania
1 review
6 helpful votes
Follow Connie K.
Unfollow Connie K.
Share Review
Report Review

Garbage
November 10, 2014

Garbage. I actually received a blouse that was sewn correctly on one half and inside out on the other half. Ridiculous that they made the error to begin with but then to not even notice it in 'quality control' or shipping is unbelievable. No response to complaint.

Let's get these crooks out of here - these companies are why people are afraid of internet shopping.

Date of experience: November 9, 2014
CustomerService R. RoseWholesale Rep
over a year old

We wish to let the customer know that we are extremely sorry for their disappointment.
We have send you the solution and wish your reply.We want to make it right as soon as possible.

Australia
1 review
7 helpful votes
Follow Fi F.
Unfollow Fi F.
Share Review
Report Review

Don't bother…. Ordered 9th September, 9th November, still not received. This company makes claims they don't keep. They take your money and then don't deliver. Do not order from them.

Date of experience: November 9, 2014
CustomerService R. RoseWholesale Rep
over a year old

I wish to start off by telling you that we are extremely sorry about your problem.
Could you send us your order number or the email address? And then we can track the status of your order, all right? Wish your reply.
We are truly sorry for the problems with this order.

New York
2 reviews
39 helpful votes
Follow El S.
Unfollow El S.
Share Review
Report Review

Stay...
November 8, 2014

Stay... away... I ordered what APPEARED to be a sweater, a long coat, a hand bag, and 2 shirts over a month ago. It said that ALL items were shipped. Only the bag and the 'sweater' showed up about a month later. The bag smelled up my whole house with this plastic, chemical smell, I had to put it outside to air it out! The 'Sweater' was not a sweater at all, but a polyester, half assed sewn piece of GARBAGE!. I immediately put it in the goodwill bag! I spent almost 100 dollars on the items! Walmart quality is better! If you like wasting your money for CRAP! Then to on this site. Also; you're ordering from CHINA. Interestingly enough... my card was used fraudulently a few days later for other internet purchases. I had to cancel my card. I've NEVER had this problem. Ever. Seems a little suspicous to me... Don't do it..

Date of experience: November 8, 2014
CustomerService R. RoseWholesale Rep
over a year old

We are so sorry for your problem and we have send you the solution to your email. Please check it and then wish your quick reply.
We did not live up to our own expectations and want to say how very sorry we are.

Pennsylvania
2 reviews
5 helpful votes
Follow J B.
Unfollow J B.
Share Review
Report Review

First off
November 7, 2014

First off- beware. The site is a complete and total ripoff. I complained on their Facebook site and first they tell you to contact their customer service which is a joke. They then remove the negative comments from the Facebook site and block you from posting any more.
Do not buy into their lame apologies- the stuff isn't what is depicted in the pictures AT ALL-the sizing is for a child. I wish Facebook would remove them.

Date of experience: November 7, 2014
Washington
1 review
8 helpful votes
Follow Robert B.
Unfollow Robert B.
Share Review
Report Review

Don't be fooled by the good prices and fashionable clothing. Half of your purchase price will be shipping because the items come from China. The sizes are also 2 increments small. I normally can squeeze into a Medium but need an XL for this retailer. You can't return items because the shipping costs $50 from US to China.

Date of experience: November 7, 2014
CustomerService R. RoseWholesale Rep
over a year old

Let me start by apologizing for your experience. We really want to make this right.
We have send you the solution and you can check it in your account. Wish your quick reply.

Texas
1 review
18 helpful votes
Follow Tracy L.
Unfollow Tracy L.
Share Review
Report Review

DO NOT ORDER FROM THIS SITE. As others have repeatedly stated. The size of clothes are doll size. Ordered three shirts and all sized for a child

I wrote a product review, but it was deleted from their site.

Just don't order from them.

Date of experience: November 7, 2014
CustomerService R. RoseWholesale Rep
over a year old

I wish to start off by telling you that we are extremely sorry about your problem and we have send the solution to your email. Please check it and wish your reply, we want to get an agreement. Wish your reply.

Texas
1 review
11 helpful votes
Follow Emily T.
Unfollow Emily T.
Share Review
Report Review

Not only did it take over a month and a half to receive most of my order, (it was supposedly sent in three different packages through three different curriers) I never even received the third package containing this dress. Out of my entire order, containing dresses, sleepwear, and tops, not one single item fit or even looked like the pictures on this site. I still have not received this dress and haven't even attempted to contact the company because of the lack of interest customer service has shown in getting me the products I purchased. Note to self, NEVER ORDER FROM ROSE WHOLESALE AGAIN.

Date of experience: November 7, 2014
CustomerService R. RoseWholesale Rep
over a year old

We were perhaps even more upset about this than our customer was.
We have send you the shipping information for the third package. Please check it and wish your reply.

District of Columbia
1 review
6 helpful votes
Follow julie s.
Unfollow julie s.
Share Review
Report Review

This is a piss poor excuse for a clothing store! Do not purchase from here. Bad quality! Bad customer service and a real scam!

Date of experience: November 7, 2014
CustomerService R. RoseWholesale Rep
over a year old

We want to apologize for any and all inconvenience caused.
Could you send us the order number or your email address? Then we can check your order and we will try our best to solve your problem. Wish your reply.

GB
1 review
4 helpful votes
Follow jackie b.
Unfollow jackie b.
Share Review
Report Review

Ordered two items size XL, as I am a medium size thought these would fit after reading the sizes are small... the XL size was sort of equivalent to a size Uk6!... No worth sending back so will find someone to give them to... never will use this site again. Cheap but not cheerful. Also poor quality compared to what clothes in pictures depict.

Date of experience: November 7, 2014
CustomerService R. RoseWholesale Rep
over a year old

We are so sorry for your problem and we have send the solution to you and you can check it. Wish your quick reply, we want to give you the satisfied solution as soon as possible.

Singapore
1 review
0 helpful votes
Follow Cho M.
Unfollow Cho M.
Share Review
Report Review

I haven t received my order till now.
It has been over a month start from their shipment date.

Date of experience: November 6, 2014
Alaska
3 reviews
19 helpful votes
Follow susan c.
Unfollow susan c.
Share Review
Report Review

I ordered 21 items and only 8 items showed up and none of the items were what I ordered they were cheap imitations of what was being sold on their web site. Cotton stretchy pants were made of polyester and sized for a child instead of adult. Necklace came broken. Shirts were not what I order nor do they fit anyone but a child. Nothing is what I order and nothing fits what at least they sent me also I am small person so their one size fits all was not true nor was it what I was expecting. Nothing came that looked like what I ordered. Yes they do reply to your message and continue to say its on it way. Not true. Their tracking numbers are not associated with our local post office. And when they say it will be their in 2 days in their message its not here in 2 days nor 10 days. It never shows. I feel like I have been scammed. I would like to return what they already sent me but I have already lost 195.87 which is a lot to me since I make minim wage. 7.75 hour. Almost a weeks pay.

Date of experience: November 6, 2014
Canada
1 review
5 helpful votes
Follow Marilyn J.
Unfollow Marilyn J.
Share Review
Report Review

Placed order and I received one of the items on back order by courier before the items that were in stock One of the pieces was the wrong colour and one of the items didn't even look like the item I ordered. Emails were never responded to and one item is still missing in action. Ordered Fashion Long Fluffy Wavy High Temperature Fiber Hair Extension in yellow and they shipped dark brown.

Date of experience: November 6, 2014
CustomerService R. RoseWholesale Rep
over a year old

We apologize for your shopping experience which was clearly not up to your expectations.
We have send you the email and the ticket number is T34939073794. Wish your quick reply.We will try our best to solve your problem.

Alaska
1 review
4 helpful votes
Follow Laurie G.
Unfollow Laurie G.
Share Review
Report Review

I ordered my order over a month ago and have not recieved anything. When I tried to email them on there site, it returned to sender. I read all these horrid reviews. Stupid me not only was it late i have not recieved it at all. Very disapointed!

Date of experience: November 6, 2014
CustomerService R. RoseWholesale Rep
over a year old

We're very sorry for your concerns and the issues you have raised.
Could you provide the order number or the email address? Then we can check your order status and tell you. Wish your reply.

South Carolina
1 review
2 helpful votes
Follow angela s.
Unfollow angela s.
Share Review
Report Review

I ordered several items in different orders. I received SOME of the items (a purse and some jewelry) but I have not received 5 tops that I ordered. I have tried to call and have had no luck. My emails have had no response as well. I just want my $ back. Email *******@aol.com

Date of experience: November 6, 2014
CustomerService R. RoseWholesale Rep
over a year old

I have replied you for the oreder information and please check it. Wish your quick reply.

Virginia
1 review
3 helpful votes
Follow Lisa G.
Unfollow Lisa G.
Share Review
Report Review

I ordered 5 items and paid $9.99 for express shipping. I received my order 7 days later. My only complaint was that the sizes are extremely small. I ordered a large coat and could barely get my arms in it. Gave it to my daugher who is a xs/sm and it fit her perfectly. I will order again but only for my girls!

Date of experience: November 6, 2014
CustomerService R. RoseWholesale Rep
over a year old

I am sorry, we have not find your order. Could you provide your order number or your email address and then we can arrange the resending or refunding for your order, all right? Wish your quick reply.

Idaho
1 review
8 helpful votes
Follow Cami S.
Unfollow Cami S.
Share Review
Report Review

Shipping took 3 weeks
November 6, 2014

Shipping took 3 weeks. Items looked nothing like they did in the picture. I tried emailing them to start a return, and my email was returned for invalid address. I tried calling and it would ring twice and the call would drop. Then I noticed that they are only "open" during business hours in China so if you are on Central Time in the United States, you add 14 hours to that time. The only time you can call then is the middle of the night. DO NOT DO BUSINESS WITH THIS COMPANY. SCAM.

Date of experience: November 6, 2014
CustomerService R. RoseWholesale Rep
over a year old

I wish to start off by telling you that we are extremely sorry about your problem.
We have send you the solution to your email and please check it. Wish your quick reply.

Pennsylvania
1 review
9 helpful votes
Follow MELISSA M.
Unfollow MELISSA M.
Share Review
Report Review

I ordered 3 items, received 1. Emailed several times and received 1 response.

Do not recommend doing business with this company.

Date of experience: November 6, 2014
Australia
1 review
3 helpful votes
Follow Bonnie A.
Unfollow Bonnie A.
Share Review
Report Review

I ordered 4 items of clothing over 6 weeks ago, which still have not arrived. Every time I try to contact them on the website, I get taken around in circles as every time I fill out the form it asks me to sign in, over and over, even though I am already signed in! The chat feature is the same.

Date of experience: November 5, 2014
New York
2 reviews
21 helpful votes
Follow jackson l.
Unfollow jackson l.
Share Review
Report Review

This site is the worst ever I ordered 4 items September 19 it is now November 5 I havent received my items yet I would not recommend anyone to order from them ever!

Date of experience: November 5, 2014
CustomerService R. RoseWholesale Rep
over a year old

First, I want to start by saying how sorry we are about your problem.
The numer you have gave us is not the order number. Please check your account and then send us the order number or your email address, then we can track it. If it is really lost by the post office, we can apply the refunding for you. Wish your reply.

Pennsylvania
1 review
11 helpful votes
Follow Fabian H.
Unfollow Fabian H.
Share Review
Report Review

This is BY FAR the worse company I have ever dealt with. The shirts I ordered were basically kids sizes... the quality was poor... and when I tried to return it, they would only offer me 70% of the purchase price ($100) AND I had to paid for return postage ($54), plus the postage to send it to me ($30). At the end of the day, I disputed this charge with my CC company, and (my own fault) I misplaced the postage routing code - but, FYI, I checked that the package actually did make it back to the address they provided. Anyway, when all was said and done, I paid close to $200 for nothing. I would not recommend this company to anyone... the prices are cheep for a reason. I've bought clothing from Target that much better and only slightly more expensive. Do yourself a favor and look elsewhere for clothes - you WILL be disappointing.

Date of experience: November 5, 2014
CustomerService R. RoseWholesale Rep
over a year old

We apologize for your problem.
Coudl you send us the order number or the email address? Then we can check your order and give you the satisfied solution. Wish your reply.

From the business

Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.


rosewholesale.com
Shenzhen, GuangDong, China