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The company has garnered mixed reviews, reflecting a divided reputation among customers. Positive sentiments highlight the appealing product variety, competitive pricing, and satisfactory quality for certain items, particularly wigs and accessories. However, significant concerns revolve around prolonged shipping times, difficulties in obtaining refunds, and inconsistent product quality, often leading to frustration. Many customers report inadequate customer service, including language barriers and unresponsive support. Overall, while some customers express satisfaction and loyalty, a substantial number caution potential buyers about the risks associated with returns and the reliability of product descriptions.
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Really everyone who post a good reply is an icon or fake person from rosewholesale! You all are losing sites to post on. Scam, scam robbing America's really were the best... keep your trash in China. Americans work hard for their money. I seen better clothes at the salvation army. PLEASE DON'T BUY FROM THEM WHEN DID A DRESS COST $7 DOLLARS? WE DREAM OF A GREAT BARGAIN BUT NOT FROM CRIMINAL CLOTHES TRAFFICKERS. FROM POOR VENDORS IN THE STREET OR STOLEN CLOTHING AND TAG CUT OFF!
This company is AWFUL. I ordered an item on January 2 and it is March 3 and I still have NOT received it. This is ridiculous and it should not take 60 days to receive ONE SHIRT. I contacted PayPal and they have filed a dispute. Do not order from Rosewholesale EVER.
Dear Ashley,
Please note that all delivery times will be affected during Annual Chinese Public Holidays bad weather or other unexpected reasons, the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods.
We had sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
I still haven't received my money back from those rat bastards and several weeks ago, they closed my complaint, said it had been satisfied and now I cant get back on there. Nice. IT WASN'T SATISFIED FOR ME.
Dear Phyllis,
We are so sorry to here that, there must be some misunderstanding between us. We are sorry for that happened and are fully committed to resolving it to your satisfaction.
We will be very appreciate it that if you can tell us your full order number(invoice ID), we will deal with it for you. The Order number you provided is not exist.
Best Regards
Customer Service
I ordered 2 dresses from this website: http://www.rosewholesale.com/
It's understood that delivery takes long time as items are coming from China.
But below is the list of what I can't understand and do not appreciate at all as a customer.
1. Items are not as shown on pictures.
On pictures dresses looked great. The arrived items looked totally different, like they were NOT made by looking at the same pictures. Length, colors, even necklines were different.
2. Quality control does not exist.
I was not happy with the quality of the dresses - loose hanging threads everywhere (neck & bottom), missed stitching, bulging around the zipper line, liner not attached to the dress and way too short.
The list of quality issues can go on and on and on.
There was simply no quality control performed on these dresses.
3. Customer service is RIDICULOUS
When I asked for return instructions and refund, I was offered 2 options - keep these items and get a refund (or discount) of $2 (US) OR ship them back to China on my expense.
I declined both offers as I found it almost disrespectful to buyer. The quality is something the seller should be responsible for. Offering a discount of $2 for quality issues is clearly NOT A SOLUTION to me.
4. Positive product reviews on the rosewholesale website are FAKE.
There is no way, place on the website where you can submit your review/feedback about the purchased product/item. That raises the huge concern and red flag about the "positive reviews" uploaded on the web. I honestly believe those reviews aare FAKE.
BWT, I asked customer support to provide instructions on how to leave the feedback on their website. I asked this question multiple times and it was ignored multiple times.
Bottom line: This is very "shady" bussiness. Don't buy anything from them. Save those $20-30-50 and invest those money in something you actually going to wear.
Dear Olga,
Sorry to hear that you don't like the items you received.
Please check our policy carefully, we have detailed warranty. If you are not satisfied with the result, we are willing to solved it for you personaly.
We have sent you an e-mail, please check it and give us a reply.
Best Regards
Customer Service
I would give zero stars but it's not an option on here.?
My daughter ordered a dress I paid for it, a couple weeks later I try to find out where the dress is. No Tracking, No shipping, Nothing ever sent to me via email. The site when I logged in said I had Zero orders pending. I wrote them and they responded with. We're out of stock. They weren't going to tell me? Reimburse me? Nothing. My daughter did this again not knowing what happened and ordered another dress, she paid with my paypal. Same exact thing happened. She asked me to check on the dress, told me where she ordered from again. No email, no tracking, acct said NO orders pending. I wrote and got the exact same response. NO reimbursement. Nothing... F**CKING RIP OFFS
I hope others will do a review check BEFORE ordering. I wish I had. I ordered a purse, a dress, boots and a coat which said it would take 15 days. I ordered November 12th, 2014. Two weeks later I am checking to see where the order was in the shipping process and found that it had not even shipped. Once I emailed them about I saw that they shipped it the next day but in two packages. The purse I ordered was no longer available.
I received the dress first, month after I ordered, and clearly their sizes are off the chart for someone who wears an XL according to US sizes. About three weeks after the dress, I received the coat, or atleast I thought it was a coat, it was clearly a jacket. The picture showed a coat, not a lightweight jacket. The coat was what I was most excited for and the actual reason I was ordering. I took the jacket into work to see if any of my fellow coworkers could fit it and even the smallest, skinny one could barley fit it. About 3 weeks to a month later I received the boots, cute as all get up, but definitely it had to be a childs boot because they were that small. I didn't even attempt to try them on. I was so disappointed. After two plus months I ended up having to send everything back. In the emails they ask me to send a pictures of the items I was returning before they would give me an address to return to. I tried but the size of the picture could not exceed 2 MB. Eventually I had to threaten to file a report about their sales ethics in order for them to give me an address to return to. There is NO address on their website for returns. Once I received the address then they said 15 % would be deducted for depreciation? I paid twice as much sending it back as they charged me to send it. Although one good thing I could say is that they were not slack in returning my emails. I have to say I will never order from them again. This whole process has been a nightmare. I hope this helps someone and I hope they read the reviews first. I would hate to have someone go through the experience we have had to go through. If anyone needs an address, please email me and I will give you a return address. (*******@verizon.net).
Dear Darlene,
Thanks for your time and your review.
We have checked the e-mail carefully and find that all the items are correct based on your order and instructions.
Also, hope you can check our policy carefully.
We have sent you the e-mail. Please check it and give us your reply.
Best Regards
Customer Service
I've given this company the benefit of the doubt twice now and have been left very unimpressed. Shipping prices are hefty, significantly increasing the cost and decreasing the value of the order. What makes this worse is that they send items out piecemeal rather than bundling items together - I found myself waiting weeks and weeks for all the items I ordered to finally arrive. But worst of all is the fact that most of the things I bought are clearly inferior to the products displayed online. The coat I received today (ordered last year) looks nothing like the picture they used to advertise it! Will not be wasting my time and money on them again.
Dear AC,
I want to start by extending our thanks to you for providing your extremely valuable feedback to us.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before dispatch, we dispatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Could you please tell us your order number? We are willing to check the details for you.
Best Regards
Customer Service
I have just received my second order. The stuff is cheap and I expected it to be shoddy. However I was pleasantly surprised. I have a pretty little cardigan, a pair of leggings and a very clever handbag. All arrived in good time. While the merchandise isn't top drawer, it is all perfectly adequate.
I had ordered $31 dollars worth of jewelry last Thursday the website says they'll send a verification message within 3 days well well today is Sunday and have had nothing my order is still "processing" I had better get every last item I ordered soon! And to the company if I don't get everything I bought you can rest assured I will be making the competition Charming Charlie, Forever 21, Claire's extremely happy when I pledge my undying loyalty and to tell there Billions of customers not to buy from you.
Dear Gwendolyn,
Thank you for taking your time to write your review. We really appreciate the feedback. First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product.
Please don't worry, we are glad that your order had been shipped out before
We have sent an e-mail to you already, please check it and reply, hope we can solve this issue soon.
Best Regards
Customer Service
Ordered items in late November... I inadvertently put the wrong zip code and the items were undeliverable and sent back to the company on December 12th. It is now Feb 28 and I am still waiting for a refund. They apparently can not determine if the order made it back to their warehouse and have now indicated if I want my money back I have to track down the order and confirm that they got it back. I have asked why is it that their warehouse can not determine if an order they shipped came back in and they refuse to answer the question, indicating that I have to track the order down. I have been very patient with this company given the fact that I made the error but they will not help and refuse to refund my money knowing that I NEVER received the items. You ask questions and instead of getting answers all they do is repeat themselves and tell you to be patient. Its been almost 3 months... how much patient is someone supposed to be?
Dear Christina,
Thanks for your message and we are sorry for that happened and we just received the information from the shipping company today telling us that the package was returned back to us as there was something wrong with the shipping address.
Please dont' worry, we will deal with it for you soon.
Best Regards
Customer Service
I WENT ON TO THIS WEB SITE SINCE IS ANOUCE SO MUCH ON FACEBOOK, I THOUGH IT WAS LEGIT AND TRUST WORTHY. I ASUME THAT FACEBOOK WILL NOT PROMOTE A FRAUDULENT, SITE BECAUSE OF THEIR WELL STABLISHED AND REGULATED SITE.
WRONG! I BET A LOT OF PEOPLE FELL FOR THE SAME THOUGH. THEY SEND OUT 4 ITEMS INSTEAD OF 5, THE SIZES ARE HORRIBLE, (SMALL IS LIKE A CHILDS SIZES) QUALITY WAS ABSOLUTELY BELLOW CHEAP.
NO COSTUMER SERVICE RESPONSE, THE GIVEN PHONE NUMBER IS FAKE, NEVER, EVER ANSWERED. I EMAILED THEM AND NEVER GOT A RESPONSE!
THI
I shopped two shirts one was one size it was ok the other I bought medium and wouldn't fit over my head, very disappointed as I really liked it as they showed it online, secondly it's shows that the shirt goes bigger down, but unfortunately it was a straight tight bad material, also had another problem there were no labels on how to wash the clothes or what size are they, from what it looks like they have people sewing them chucking the orders by mail not caring at all if people are satisfied and it's not at all cheap at the end cause the clothes end up in the bin not fitting you, very very disappointed never again order from them.
Dear Ace,
Thanks for your review.
We are sorry for all the trouble. We want to confim the problems first so that we can contact the supplier to see if there was something wrong.
Hope you can contact us and tell us your order number.
Best Regards
Customer Service
I ordered a Gecko earring, Wave design earring, Gothic style dragon earring, Pigeon note anchor Bracelet, and a women's headband on Feb. 12. I got all my items on Feb. 27! At first, I was extremely nervous because I bought from the website and didn't read the awful reviews but, it worked out great! I will order from them if I need more stylish accessories. <3
Please people - do NOT be fooled by the pretty pictures. The lovely models look like they're wearing some fashionable quality garments. In reality, they look nothing like the photos. They're quite possibly the cheapest garments I've ever seen. I ordered $150.00 worth of this junk and it all went to Goodwill the very next day. Stay Away!
THEY LIED TO ME OVER THE PHONE & ONLINE CHAT SERVICE. THERE PEOPLE CAN BARELY SPEAK OR UNDERSTAND ENGLISH. THE CLOTHES ARE $#*! & SMELLS LIKE AN OLD PEOPLE'S HOME. NEED I SAY MORE
Dear GIL,
Sorry for the inconvenience.
We are sorry to hear that you have problem with the items, we will send you an e-mail first to confirm the problem, after that we have no problem to deal with it for you.
Best Regards
Customer Service
I buy a lot from Chinese online shops but this one is the worst.
My item never arrived, after waiting for the item for more than a month and then complaining to the shop support I had to wait one more month and then they offered me either sending again the item - in which case I should have pay the pay additional postage fee... or a refund which was 4 USD from 11.10 USD - which they claimed to be 50% of the price of the item... never mention the postage fee.
Other Chinese shops I have dealt with, react fast, accept the problem and give the full refund or resend the item without any additional fee, so I suggest to keep away from rosewholesale.
Dear Reet,
Thanks for your message and we apologize for all that happened.
First, I want to offer my sincerest apologies to you for the issue.
From time to time with thousands of shipments there will be an occasional issue with shipping. Our procedure is designed to handle situations like this one quickly and efficiently. For your order, we will contact the shipping company to check what is wrong so we can avoid such inefficiencies in the future.
Your patronage is important to us, and we hope that you’ll continue to give us opportunities to serve you.
Best Regards
Customer Service
I ordered 4 items from Rose wholesale in October 2014 and have still not received any of them. They are extremely hard to chase up and despite many emails to them have still not received my money back.(I don't want their items anymore). I had opened a dispute with paypal but have was informed that prior to November 014 you only had 45 days to lodge it. ( a bit hard when their delivery widow was up to 35 business days anyway) THEY ARE DODGY SCUM, DONT BUY FROM THEM
I LOVE the way the clothes LOOK on the Rose Wholesale and Twinkle Deals websites (they are the same company). Problem is I am not a 5'1", 95-pound woman, so nothing - even XL - came close to fitting. It's misleading they show their clothes on tall american models, then send tiny little doll clothes (you can drill deep into the website to see measurements in cm - drag out a tape measure and see how small the clothes are before you order cuz the return policy is tricky). The adult large lace blouses I ordered did not even fit my friend's rail-thin 9-year old daughter. To be fair, if you are a tiny, tiny lady who can use somewhat flimsy clothes for a one-or-two time outfit -- and can wait a few months for delivery -- go for it. I have tried to find clothes like this on more legit websites but I've had no luck at any price point. Just understand 'you get what you pay for.' The clothes are super cheap for a reason.
I purchased bots last December. Never got them, nor did I get refund. You can NEVER get anyone to respond via phone, only their "text" emails, which is crap because here it is April and I'm still waiting for a "Full Refund" as promised by their staff
I have been waiting for 48 days for my items that I ordered and there is nothing. No response... no tracking available, nothing! DO NOT ORDER ANYTHING FROM THIS COMPANY!
Dear Kary,
Thanks for your review.
We have checked it for you and find that we shipped your order via mail post, it will take some time to you.
Please note that all delivery times will be affected during Annual Chinese Public Holidays bad weather or other unexpected reasons, the service from all our suppliers and logistics operators will be disrupted.
Hope you have received your order now.
If any problem, please contact us.
Best Regards
Customer Service
Answer: Dear Daryl W. Thank you for your message. We have so many orders everydays and we are certified "secured " by renowned E-commerce service providers such as Norton, Paypal TrustwaveYou may check our certificates on the main page http://www.rosewholesale.com/ We are aware that we need to improve on some aspects. Please review more information about us to know more about us. Thank you for your understanding. Best regards, Rosewholesale.com
Answer: Dear K H. Thank you for your attention. We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/ In addition, please rest assured that you could search our website on the main page and know more about us before placing your order. Best regards, Rosewholesale.com
Answer: Hell no! They are a major scam! Read all the reviews. DO NOT DOES BUSINESS WITH ROSE WHOLESALE - EVER! Plus, the quality of their merchandise is pure garbage. Period.
Answer: Get to the shops quickly. This company is a complete fraud. If you ever receive it i can guarantee the quality will be appalling. They tried to bribe me not to leave a poor review. They should be closed down. Sorry to be the bearer of bad news.
Answer: We are always trying our best to serving our customer. Please contact our Support Center if you have any problem: http://support.rosewholesale.com/
Answer: Please rest assured that we have the system to help to solve customers' problem and we will try our best to solve any problem from our customers so please contact us if you have any problem. http://support.rosewholesale.com/
Answer: Please understand as we have time difference, sometimes we are not able to respond in time. Our team has reviewed your complaint and will offer you a solution. Could you please message us your order number?
Answer: We are NOT a con. We really do not need to risk our reputation over a single order. Nevertheless, we respect your opinion. It will be nice if you can respect the opinions of other reviewers too because it is not fair to accuse other honest reviewers of being liars. If any question, please email to support@rosewholesale.com or submit a ticket here: https://support.rosewholesale.com/ticket/ticket/index
Answer: That's an easy one. Probably never.
Answer: The exact shipping time depends on the shipping method you choose. Total Delivery Time = Processing Time + Shipping Time http://www.rosewholesale.com/m-article-id-39.html
Rosewholesale.com - wholesale clothing online store. We offer top good quality cheap clothes for women and men from China clothing wholesaler. Get affordable clothing at worldwide.
Dear Diana,
Thank you so much for your important feedback.
I want to start by offering a personal apology to the customer affected. But we can not find your orginal review. Could you send us your order number or your email address? Then we can contact you and solve your problem? Wish your quick reply.We hope to solve your problem soon.
We want to apologize for any and all inconvenience caused.
Best Regards
Customer Service