Rosegal Reviews Summary
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
Wish i would have read the reviews before ordering. Placed order over 2 weeks ago and it is still "processing". Sent an email and it has been 24 hours and i have yet to hear anything back, at this point i just want my money back. It sounds like almost everyone who has ordered has been scammed by this company... how can we group together and go after them?
Janet
Absolutely awful! Took at least 2 weeks to even process my order! Wish I read reviews before ordering! I had to email them multiple times to even get them to process my order. I asked for a refund not once but twice before my order changed to shipping and they totally ignored the fact that I asked for a refund. When my order finally arrived after 3 week it was the cheapest piece of fabric and looked nothing like the picture. So disappointed!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
So I really wish i would have read the reviews before I ordered online. The damn advertising of the cute clothes got to me. Luckily i only spent $50 but Its been over a month and my stuff is still processing. I emailed them yesterday and they responded saying that item is out of stock and that i should wait 7-10 days for it to become in stock. After reading all the reviews, i immediately requested them to cancel my order and give me a refund.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
What a fraud. The clothes look nothing like the website and it took over two months and received half my order. What a scam. I will never order from them again.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Never received my order. They don't respond to emails and I am out my $50 paid to them.
Ladies get your clothes from this place. They have amazing clothes you will not be disappointed at all http://www.zulily.com/invite/ctheriot956 You want nice clothes order from here ladies
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Horribleee! Do not order from this site! I received a damage item!
Do NOT buy ladies... its all a scam! I ordered and tried contacting Rosegal by email... no reply... i tried calling and it was a magic jack # and wouldnt let me leave a message because it was full! I tried to get onto their online chat to talk to a rep and that isnt even available! They r quick to take your money and also has been known to take extra off credit cards! I paid with paypal and in the process of filing a complaint! I believe they also have several other clothing lines... one is Sammydress... Beware ladies... same clothes and problems as Rosegal... They also reported me as spam because i started informing their customers on facebook about how they conduct business... and they are the ones who are SCAMMING innocent ppl of USA... Hope this helps someone... IDK how facebook could let this happen... i know they r being reported!
I ordered a dress for a friends wedding and the dress was suppose to be a XL it had no tag was too small. I had my friend try to wear it (and she is a size 8) she could not even get it over her head! It was falling apart at the seams and see-through. Looked like a sewing project a kid made and now i cant return it. The online chat is always off and my 24 hour response is over a week old. When you call the helpline it is always closed even during normal business hours! I will never use rosegal again.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Ordered dress in late August and it's still not here. Two emails, three different estimates for arrival.
Thank you for taking your time to write your review. We really appreciate the feedback.
First, we want to offer my sincerest apologies to you for the issue.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product. The shipment is out of our control, we can only tell you the estimates for arrival.
We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
WOW! I am SOOOOOO glad I googled "Rosegal Reviews" before I ordered! They have massively cute stuff, but I knew something had to be wrong with them for their prices to be sooo cheap! $18 for the cutest hoodie ever? I knew their CS had to suck, or the quality was terrible, so THANK YOU everyone for posting your reviews!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Placed order on September 17th, 2014. They sent me an email confirmation like every company out there when you order through a website. Waited for about three weeks, and there were no emails letting me know if my order had shipped or if anything was wrong. I did check the websites for any updates on my order, but each time it just said "order is being processed" Finally decided to send them a "ticket" asking when my order is going to be shipped or if there are any missing information they might have needed. No answer for about days, and again I checked my account, and realized they didn't send me an email, but they did answer to my "ticket". They told me all the items in my order were not in stock and asked if I would like to order something else. I told them to issue me a refund. About a day later I received an email telling me my refund would take up to 30 days!
In my experience, 1. If the items are out of stock, they should have noted it on the website when you try to order it. 2. If there are any problems with the order, the company will send you a notification telling you your order is not available or if there are any problems with it.
Why am I the one to be chasing down my order? And not get any kind of notifications until I go looking for them? That is not acceptable at all!
I issued a dispute through my credit card company. Never again will I order from this place, and I suggest everyone who wants to order from them, to spend their money elsewhere, because after reading all the other reviews (which I should have done before purchasing anything form this place) I believe this is a scam.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Never received my items. It has been one month. Escalating this on Paypal so that I can get my money back.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
Ordered items on September 11th... received part of my order on October 2nd. The outside packaging smelled atrocious! When I opened the package, one sweater was actually wet inside of the plastic and had mold on it. Everything in my order wreaks of mildew and is totally unwearable! I sent them another "ticket" that they have yet to respond to asking for a refund. Do NOT buy from this company they are horrible!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
The worst customer service ever. I ordered it over 3 weeks ago, got the tracking number and everything, but then no sign of shipment confirmation. I was a bit concerned, so I dropped them a message. So they told me after a week of my purchase that one of the items that I ordered is currently out of stock and will be restocked on 26th of September. I agreed to wait, but then I dropped them another message on 27th of September, as there was no shipment confirmation still asking when my parcel is going to be shipped. Then they listed another two items saying that they currently out of stock. I got $$%%$£ pissed off! Told them that I want my money back and was told that it will take 5 working days, but then they told me that due to some fkng china festival their staff are taking a week off?!?!?!?! THIS WEBSITE IS A SCAM AND A FRAUD! DO NOT ORDER!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I ordered something from this site, 2 MONTHS AGO AND IM STILL WAITING! Everytime i try to call, conveniently no one is available to take the call and the answering machine is too full... ya probably from all the complaints saying how $#*!ty thus site is. Im sticking to Ebay from now on. This site SUCKS!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
IF I COULD RATE IT "NO STARS" I WOULD. QUALITY OF CLOTHING IS CRAP. SIZES ARE WRONG. ORDERED IN AUGUST, JUST GOT PART OF MY ORDER LAST WEEK (END OF SEPTEMBER.) STILL WAITING ON THE REST, WHICH STILL HASN'T EVEN BEEN SHIPPED. I CAN'T CONTACT ANYONE TO GET ANY INFORMATION, I GET A VOICEMAIL EVERY TIME I TRY TO CALL THEM, I TRIED TO DO THE ONLINE CHAT, IT JUST SAYS THEY'RE OFFLINE, SO WHO EVEN KNOWS IF I'LL GET MY PRODUCT OR MY MONEY BACK. I WANNA PUNCH MYSELF IN THE FACE FOR NOT READING REVIEWS BEFORE ORDERING. SAVE YOURSELF THE TROUBLE, THEY JUST TAKE YOUR MONEY.
First time I ordered it a month to get my order. I once again ordered, it has been over a month and I finally contacted them and part of my order was discontinued, they didn't ship the other part, it wasn't even processed yet, I did pay for expedited shipping... still no order, no refund on the discontinued item. My reason in ordering a second time was paying for extra shipping thinking that was the problem. Nope you pay for it but its all the same! This website is horrible and needs to be shut down!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
I placed an order 2 weeks later it was still being processed. Asked for a refund no response. Called company phone #. No answer. Contacted pay pal filed a complaint for fraud. Pay pal said the more complaints for fraud they get on this business. They will be able to drop them from paypal. I wish I had reviewed the company before I ordered. This site needs to be shut down.
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
OMG I just wish I had read these reviews before I ordered 200$ of merchandise for nothing. So a month passed by since my order I email them asking wtf is my order? They are telling me to contact them in several days to get a tracking number? Excuse me? I have to run after you to a get a tracking number? Then I tell them $#*! this $#*! I want my money back! They go at first "oh we have to find your package in our warehouse before refunding you" then they write again saying that they will refund me but it will take as usual 30 DAYS because I paid by credit card? Are you kidding me how else was I supposed to pay CASH? And 30 days for a refund? Without sending me any proof or anything! I am livid that they screw up people like that hold our money and I had to even pay interest fee on my credit card for this nonsense! Plus I read that the merchandise is like $#*! I am sooooo regretful and wrote this only to warn others so you don't get screwed by these idiots... I always order online first time dealing with $#*!s like this!
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service
From the business
RoseGal was started by a group of friends who all share a deep and abiding passion for stunning clothing and fashion. Specifically, it is the intimate fusion of endless possibilities that vintage and modern apparel has to offer. We love vintage for its understated simplicity, always en vogue character and stylized elegance. But most of all, we see the vintage style as being a uniquely timeless fashion statement, effortlessly embodying and capturing the essence of classic fashion. This contrasts with the transformative, evolving nature of modern styles that capture the essence of urban energy and edgy lifescapes.
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We very much regret that the issue has occurred and are fully committed to resolving it to your satisfaction. We will be very appreciate it that if you can tell us your full order number(invoice ID, it start with Zor ZZ and there are 16 numbers), we will deal with it for you.
Best Regards
Rosegal Customer Service