The dress I bought is really nice and is exactly as described on the website. The dress has been shipped and delivered on time and I will definitely buy from the website again. Great experience
I ordered 6 items from them about 2 months ago. They posted 5/6 of my items out, not even bothering to dispatch the last item. Of the 5 items I received, 3 were faulty - seams all coming undone and loose stitches- or had ridiculous sizing. The "One Size fits all" is rubbish, I am only 5ft 4 and the leggings I purchased were several inches too small (I usually have the opposite problem of standard sizing being too long!).
Of the other two items, some sandals and a rucksack, the rucksack broke within 2 weeks of using. The sandals were fine but very uncomfortable. I emailed them to request a refund for all the items and had to upload several pictures of the items next to a measuring tape. They have (after many emails back and forth) agreed to refund the item they never posted to my paypal but all others are being refunded to my rosegal account, and they also want a picture of the sandals even though they are not faulty, saying that if there's no photo then there's no refund.
Overall a very stressful experience that is not worth the hassle!
I purchased a pair of jeans and a jacket.The jacket was nice and fit well. The jeans were better than expected and they fit perfectly. They are my new favorite pair of jeans.
I am very pleased with the service and the collection they have. Shipping was also quick and the quality of the product was as expected. I am happy and highly recommend the website.
I'm really happy with my order. Products are just like the description and the quality is good. And the Customer service is good. They answered me quickly.
I am disabled and ordered a top 5 weeks ago still haven't got it. I order a lot online and am appaled the way u r treated I have emailed five times! Haven't even decency to reply RIP OFF company
Dear dawn,
First, I want to offer my sincerest apologies to you for the issue.
We are glad to inform you that your order was shipped out on 2015-07-28 and the shipping time is around one month. All estimated delivery time are derived from real world data collected from past orders. They are approximate times for reference only. However, please understand this is an estimate. The shipping speed is outside our control and is dependent on the courier company.
For more details, we have contacted you by email, please check it.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal Customer Service
http://www.rosegal.com/casual-dresses/casual-scoop-neck-color-block-*******.html
The dress I've ordered looks entirely different in the reality than in the picture. It is extremely see-through.
Dear Ewelina,
We regret that our service and the items did not meet your expectation.
We have taken care of your complaint and offered a resolution via the ticket center.
Could you please check your Rosegal account and answer to us?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
I order two items two months ago. I received one item, which was several sizes too small. I have never received the second item. I will never order from Rosegal again.
Dear Janet,
We regret for this issue occurred.
For the delivery issue and the size issue, please rest assured that we will do our best to help you.
Your case has been taken cared of by our support team. Could you please refer to your ticket and reply us?
Thank you very much for your understanding.
Yours sincerely,
Rosegal Customer Service
I ordered a dress over a week ago from this company to wear for Valentines Day. I paid for extra shipping to make sure i would have it on time. Throughout the week I checked my bank account and order status on the website to make sure payment was recieved. Website stated "waiting for payment" so I called today to speak with someone and when I called a chinese guy answered the phone. No automation recording like you usually get with legit companies. So right there and then I thought this was a bogus company. Did not even answer the phone saying "RoseGal." As i tried explaining to the man what was going on. He kept telling me that payment was not recieved. I tried explaining MULTIPLE times that I paid with a debit card so my payment should have been automatically taken out or at least went through within a few days. After going back and forth with this guy I finally decided to cancel out my order. He refused to cancel my order and told me I had to do it through the website. So i immediately went online and cancelled my order. My mother also ordered a few shirts as well about 2-3 weeks ago and is having the same problem. I am a little upset as i think the clothing is super cute and very cheap. DISAPPOINTED! Not worth the aggrevation and waiting time.
Dear Jennie,
Firstly, we want to say sorry for all the inconvenience.
For order waiting for payment, we have no permission to cancel it for you as the order is not in our system. Hope you can understand it.
If you have problem with the payment, we would suggest that you can try to check with your card back or use other payment method. Hope you can understand it.
Best Regards
Customer Service
I received an email that you shipped my purchase 4 weeks ago. Today I received another email saying you shipped my purchase. It's been a month, what's going on?
Dear Gayle,
Thanks for providing your extremely valuable feedback to us.
Please understand after we receive your order, normally it will take us some time to prepare the items.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We apologize for the inconvenience this issue has caused.
Yours sincerely,
Rosegal.com Customer Service
I ordered from them back in August and my item never arrived. After numerous emails, I got no response and no refund. This company is a farse and scammers who steal from their customers.
Dear J,
I want to start by thanking you for notifying us about the issue.
Let me start by apologizing personally for your experience.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Once again we apologize for any inconveniemce we may have caused.
Yours sincerely,
Rosegal.com Customer Service
I never got my item... After complaining to them I was told my item was shipped. After 2 months past, I got nothing. Don't purchase from them. It's a scam!
Dear Sisi,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
We have sent you a ticket with the solution. Can you please check and reply us?
Best regards,
Rosegal Customer Service Team
Rosegal is the worst site to EVER shop on I ordered a shirt and sweater and it's been two months and never recieved it and have sent ticket after ticket in and all they say is to continue waiting and double check address
Dear Jessica,
Thankyou for providing your extremely valuable feedback to us.
We wish to let the customer know that we are extremely sorry for their disappointment.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
Thank you very much for your cooperation.
Yours sincerely,
Rosegal.com Customer Service
The quality of the product is so so so poor and it is not even wearable. It is even worse quality that you can find at third world country's street market. What a rip off.
We very much regret that the issue has occurred and are fully committed to resolving it to your
Satisfaction. We will be very appreciate it that if you can tell us your full order number（Invoice ID), we will deal with it for you.
Best Regards
Rosegal Customer Service
I bought all my swimsuits and bikinis from Rosegal and I'm very impressed. Super satisfied. The color is great and the quality is fantastic! I'm super satisfied with all my purchases.
Dear Sofia,
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
Very good shop, very good prices and short delivery time. I can really recommend this shop. I have already bought many items from this shop and I'm very satisfied.
Dear Strus
Thank you for taking the time to write your review. We at Rosegal really appreciate this.
Best Regards,
Rosegal Customer Service Team
I was sent a completely wrong item, wrong size wrong style. I opened a customer service ticket and this was corrected. Thank you for handling this so quickly!
Dear Teresa,
Thank you for taking your time to write your review.
First, I want to offer my sincerest apologies to you for the issue.
I have followed up your case and our team has solved it for you in the ticket. Can you please send us your reply?
We value your patronage and wish to continue serving you in the best way possible.
Yours sincerely,
Rosegal.com Customer Service
I ALSO HAVE ORDERED 2 DRESSES BUT JUST RECIENTLY AND WAS INFORMED VIA EMAIL THAT IT HAS BEEN SHIPPED OUT, FIRST WAS TOLD 3 DAYS NOW I READ IT COULD TAKE 10 TO 25 BUISNESS DAYS. SO I ALSO FEEL THAT THIS IS A SCAM SO I CALLED MY BANK AND CANCELLED MY CARD BECAUSE IM AFRAID THAT THEY WILL DO SOMETHING TO MY ACCOUNT. SO ID ADVISE EVERYONE TO NOT PURCHASE ANYTHING FROM THIS SITE, AND IF YOU DID THEN CALL YOUR BANK AND DISPUTE THIS AND CANCEL YOUR CARD AND GET A NEW CARD. GOOD LUCK TO YOU ALL!
Dear Sissy,
Thanks for your message and telling us about your problem. First, I want to offer my sincerest apologies to you for the issue.
I have checked it for you as you choose the flat rate shipping, the slowest one, and we shipped it from China, the time is needed. Hope you can understand it.
Tracking number: RS290321275GB, shipping date: January 21,2015 04:18:22 AM PST, tracking site: http://www.oneworldexpress.com/
Hope you can check it a few more days later.
Best Regards
Rosegal Customer Service
Very nice products and very nice service - products arrived quickly and no damage. Just as ordered - one was too small and they immediately refunded my purchase.
I needed one thing for my children. I was looking for her. And I found it!
One good thing!
Everyone was happy - I and the children.
We will use this store again and again!
Overview
The overall reputation of the company is mixed, with significant concerns overshadowing some positive experiences. Customers frequently highlight issues with product quality, noting that items often do not match online representations and are made from cheap materials. Additionally, many reviews reflect frustration over delayed shipping, difficulty in obtaining refunds, and a lack of responsive customer service. While a minority of customers report satisfactory experiences, including timely delivery and decent purchases, the prevailing sentiment suggests a need for improved transparency, quality assurance, and customer support to enhance overall satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
By seamlessly offering both styles of clothing, shoes and accessories, we aim not only to capture the imagination but also the hearts of our customers. Inspired by the natural charm and appeal of the vast spectrum of fashionable clothing, our goal is simple: to share our love for the best fashion with each and every one of you.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Caitlin,
Thank you for your important feedback.
We very much regret that the issue has occurred.
Your case has been taken cared of by our support team.
Could you please provide your order number? We will resolve it to your satisfaction.
Again, I am extremely sorry for the frustration this has caused you and hope that this will set things right.
Best Regards
Rosegal.com Customer Service