Right Cars

Don't ever dare to contact this crazy company, zero customer support, the cheapest and worse service ever, cars are in pretty bad shape, they always find reason to charge you for something!

This is a typical bait and switch scam. To start with, they don' meet you in person, its a virtual agent. There are many signs that say that one is not allowed to record the interview and they wont confirm the final rate for the car until you show them all your credentials, including the credit card.
They promise a price and then they nickel and dime you with the insurance and the tolls where a reservation that was supposed to be $9/day goes to $15/day more for insurance and $17/day more for tolls; the final rate per day ends in more than $40/day
When I threaten to report them to Car Rental, they cancelled my reservation on the spot.
I can't understand how a company like this is allowed to operate in this country.

I would give this place 0 stars if possible. You. An only deal with employees on video screen once you get to the pick up car location. It's extremely impersonal and for no reason they canceled my reservation as they tried putting a deposit on my credit card and it was declined. I offered another credit card (even though the credit card I gave them had more than enough credit). They said they couldn't do it and canceled my reservation, and said that I couldn't make another reservation for 6 hours. They could care less I was stranded without a car and had to Uber to my hotel. Also they wanted to keep my money on top of it. I called Expedia and was able to get my money back. I have never come across a more poorly run business.

Right car does not post upfront pricing. Unlike other car rental companies what you see is not what you pay for. Our auto insurance is very good full coverage insurance, even when provided with proof my husband was told he had to pay $400 more for their insurance. It is not fraud because those charges are in the fine print. AVOID right cars at all costs! It's a scam. Maybe customers should get together and file a suit against the company to expose their shady practices. At the very least notify the BETTER BUSINESS BUREAU.

We rented a car for 4 days at Right cars
George checked us out
He claimed that there is a small scratch at the bottom of the front.and charged us 225 euros for that damage. The scratch was very minor and I am sure it's not us, how ever we took some pictures before but not from the bottom of the car.
It was a very bad and frustrating experience
It was clearly cheating and I wouldn't recommend this company.

We'd reserved a car from Right Cars rentals. When we got to the airport their shuttle didn't show up. No one answered the phone numbers provided by them. Calling several times, and no success! It took us more than 3 hours to find the shuttle to the rental cars location. When reaching there, the rental car company- Right Cars- which had no agents available, and all process was being done virtually, said that my 6 year old kid has been set as the driver! And there is no way that they change it. So they canceled the booking and booked another cars twice as what we were supposed to pay originally. After more than 4 hours, with two little kids we could get the car. And can you believe it that they did not send us the refund. So after such a hassle they actually charged us 3 times of the actual price! Right Cars the worst ever. This was the first time that we had such a terrible experience with a rental car company!

Save yourself the frustration and time.
I booked through Priceline for my trip In Orlando and was scammed as well as the other other three parties in the office as well. They don't even have human beings in the office, it's all on computer where you talk to someone live and just get lied to straight to your face. Advantage car rental then go our service after declining all the extra fees right cars tried to pin on us on arrival even though when booking, the receipt read $0 due at pick up.

BEWARE! They take your deposit 900euros then dont give it back, they don't hold the deposit they actually take it then you can't get it back.
STAY WELL CLEAR! I would give no stars if I could

I rented a car with Priceline…. Paid in advance to get a great daily rate ….
Was cheated! Big time!
The company sucks! They r thiefs! Charged me agains almost double price what I booked the car for!
Their deposits r outrages……
U dealing with a virtual person on the tv screen ….
Priceline should check their vendors more carefully….
I had no other choice but to take that car and stick with the reservation…. I got there late and there was nothing else available…
I was given a car that had every light on …. Check engine, collision, breaks, tires …
I was just praying that the car will take me back and forward to my destination!
They charged me for additional insurance that I declined prior since my own policy is the top of the top.
I was told that 100/300k per accidental is not good enough for them…
I have that with progressive……
They wanted higher insurance…. So I got trapped.!
Do not rent any cars from them!
It's pure scam!
I don't understand how …. We Americans let that kind of people in our country ……

Booked via travel velocity; arrived to pick up car as agreed and approved via my documents presented. Met a chain-smoking guy who directed me to enter one the two cubicles and press a digital touchscreen button; complied; a lady appeared via the monitor: she guided me what she needed from me: credit card, driver license; proof of insurance and other insurance I purchased at $12 per day; after scanning; reviewing them; she stayed every looks okay. Now came the big surprise; the lady on screen informed me that my USAA auto insurance or even AAA or the extra $12 per day insurance coverage do not cover or is part of the rental agreement; to move forward; the lady informed me that I have to pay 1; $155 to cover insurance and unlimited toll charges; 2; pay $134 without toll charges; 3 there is a $500 deposit that will be refunded to me at the end of the car rental; I thought I woke up in a strange land other than Houston Texas; I tried to make sense to her that yes my USAA or AAA insurances cover all if I choose my insurance rather than the extra $12 per day protection coverage; she will not agree; instead she informed me she has limited time with me and then disappeared on screen: I pressed the touch screen and she appeared again; telling me that that's their offer; take it or leave it;
I was stranded; missed joining or continue my trip: on a third trial; a guy appeared and informed me that the car rental agreement is cancelled: take the shuttle; park and fly back to airport: stranded I opted to pay the $155 hidden fee that were never advertised or part of my original rental agreement: 4 hours later I finally rented an upgrade vehicle from easitorent in courtyard Marriott adjacent to the nightmare place: now I called travel velocity and was told to call back on Sunday 3/19/23 to see if I can be refunded back my money after I detailed to them what happened and the customer service representative was listening on the phone while I tried to work out some thing with this nightmare situation

Bogus company. They try to find any reason not to rewturn your deposit, Scammers. They are a low class dirty unprofessional scam. Do not do business here. They will try to come up with a reason to keep your deposit.

I travel often and I have seldom ever had such issues with a rental car company. They are rude, unhelpful and bordering on unethical in their business practices. The low price offered gets you in the door, but then the full court press to upcharge you on insurance and toll pass. Presenting my proof of insurance card indicating full coverage was for them insufficient. The representative wanted to see the policy showing I had current liability insurance. Who carries their full policy with them on a trip. Everywhere else the card indication current full coverage is good to go, not with these clowns. They are 100% ridiculous. Terrible.

The cars are so damaged it's impossible to photograph every detail. If you miss any slight damage on pickup they will fine you on return.

Don't rent from here. They charge you a 3rd party liability charge of $90 and are unwilling to work with you regarding this. I rented from Houston and then you're somewhat stranded as they're not located at the rental car shuttle area.

We'll see if they try to charge me more for returning a car in perfect condition.

Book a car online for 3 days, after arriving to pick up the car from the airport, I was told it would be over $700 more than I had already payed them online. They were rude and said oh well and refused to refund my money, save yourself some stress and go to enterprise or Avis.

This company is the worst rental car that I have rented from. Run away as far as you can. My reservation was $48 total including taxes… upon arrival I got charged $138 more saying they don't have the car I reserved so I need to upgrade $10 a day($30) charged me $25/ day (75 total) for coverage when I gave my car insurance and didn't need one. And some other charge about vehicle for 16 a day … toll of 10 a day this is all on top of the $48… i walked out of there with a total bill of $180.: THEY ARE SCAMMING PEOPLE. They said I signed, but I did not sign off on the other undisclosed charges. I only signed off on the toll and the 10 a day vehicle upgrade despite the fact it's not
My fault they don't have the car I reserved …… THEY ALSO HVE NO ONE PHYSICAL ON THE OFFICE. You literally walk into a cubicle and talk to someone virtual. THE WORST EXPErience. Will make sure this gets posted everywhere.

A pilot came before me and saw him outside in disbelief and asked me if I had the same experience and we were both shocked how horrible this company is. He had a $50 reservation and walked out with $150 more to pay.

Terrible company to rent from. Negative five stars! They knew exactly when we arrived in Greece yet they canceled our two reservations due to "no show". And no money refunded! Never again! And Apollo that we had to rent from instead was no better

While boarding my plane, I got a text that my reservation was canceled. So, they left me stranded at the airport!

I paid in advance, when I got to the airport no one ever heard of them. I had no pick up. I waited over 2-3 hours while on the phone with plum benefits who help me make this arrangements. I had to Uber myself to the offsite car rental location to only find 2 computers…they are humanless…how convenient….come to find out they wanted my credit card asap before I was told what additional charges were and why. I also noted a sign that said there would be charges of over $1000 - $2500 for a deposit. That's when I ran my $#*! out of that place and Uber myself 2 hours to my ultimate destination. I got lucky because based on the reviews on BBB they know how to rack up fakes charges….DO NOT USE THEY ARE SCAMMERS…RUN NOT WALK…

They post cheap prices to get you once you arrive to pick up your vehicle then they start to the negotiations increasing the prices with stuff that they said is mandatory..

We rented a car from Right car rentals in Crete, Greece. Me my pregnant wife and my toddler were very excited for our trip. Our flight was delayed by half an hour, we got to the car rental place at 10:20 pm and we're charged 40€ for getting there after hours. Additionally they had horrible service and were simply unkind. When we got back to return the car on the back black bumper on the car they LITERALLY made up a Dent. There was nothing there it was plastic it wouldn't have dented it would've cracked. Nothing. We were running late and had no say and we're charged an additional 200€! Do not use this company. It's not worth it.

I paid down a deposit of $45 flight was canceled was told my reservation was good till the next morning only to get there and be told I have no vehicle by someone on a tv screen, no actual people at their office now I have to try to get my $45 back.The phone numbers they sent me were useless I had to google search to find a phone number. I'd never recommend this company to anyone period

Showed up in Expedia with a catchy price and they force customers to buy $20/ day insurance or have 1M dollar insurance with your current insurance company. No matter what you tell them, they will force you saying you can't cancel and you cannot get refund and also wants you to pay $20 plus confirmed toll activation. Beware if you see that total $50 for 4 days they will make you to pay $200 easily. I'm
Working with Expedia to get my refund.