I travel often and I have seldom ever had such issues with a rental car company. They are rude, unhelpful and bordering on unethical in their business practices. The low price offered gets you in the door, but then the full court press to upcharge you on insurance and toll pass. Presenting my proof of insurance card indicating full coverage was for them insufficient. The representative wanted to see the policy showing I had current liability insurance. Who carries their full policy with them on a trip. Everywhere else the card indication current full coverage is good to go, not with these clowns. They are 100% ridiculous. Terrible.