I don't know where to start, this company should be called wrong cars, not right cars. They have listed on their site and also will send you a text message stating that there is a shuttle that will pick you up outside by the vodaphone counters, LIES. We waited over an hour for the shuttle that never came! After calling 5 times they sent someone to pick us up in someone's car that had a baby seat in it, extremely unprofessional but alas the bad news doesn't stop there. We finally get to the rental car place at 9:45am, the place is supposed to open at 8am, we realized that they were just opening the location as all the employees were waiting outside the building to get in. You must know that right car rentals is also BRAVA CAR / BRAVACAR. I invite you to check reviews of both companies before booking with these clowns. So at the counter we get all the paperwork done and I had booked a 4am drop off time of the car as our flight was 6:30am. The man at the counter starts cursing me out saying that know one will be there at 4am and that I need to figure out other arrangements, that he doesn't care what I do with the car but no one will be there to receive it. I asked him for a manager he said I could wait 5 hours there for him to show up. I was so upset. After this guy yelling and screaming in us, we just took the car as we had no other option at this point to find the car completely damaged, the car had several check engine lights and notifications and had 1/5th of a tank of gas in it, I have pictures and videos, the car was unsafe and we tried to get our money back and go somewhere else and the guy laughed at us. In 30 years of renting cars I never had such a horrible experience. At the end we returned the car early and it destroyed our vacation. I don't wish this on anyone else. STAY AWAY FROM RIGHT CARS / BRAVACARS.

I've been renting cars for over 30 years, and this is the worse and shadiest company I've ever dealt with. If I could give it ZERO stars I would. Their parent company is RENT A CAR 4Less Miami, could be doing business as ACO Rent a Car as well.

We reserved the car at Priceline thinking we scored such a great deal. Little did we know it was all a scam and shame on Priceline for using this rental car company. Our reservation was for 8/16/22 to 8/22/22 for Orlando airport. Little did we know it wasn't at the airport and you had to take a shuttle to Wally Park to get your car. The shuttle was free, so we didn't think much of it, but when we got to the lot to pick up the car, we had to get a on a video call with a representative located in Miami. It was all pleasant at first with providing them with driver's license, credit card info, and insurance for their records. Then the representative says please insert your credit card for a deposit of $250 plus a charge for $224. We questioned the charges, the $250 is refundable but the $224 was for Surpass and additional insurance coverage. Why did I need additional insurance when I provided him with my current Geico coverage and Amex credit card which covers rentals. Told him I want to decline it all because I can pay for all the tolls with coins at the booths and my insurance fine. He proceeded to tell me that its FL state law that rental companies needed additional coverage for rentals cars. As for the Surpass, it was built into the cars, and I had to pay all tolls using their pass no matter what. If I declined the pass, I would get charged $26 per toll even if I paid it out of pocket myself. In other words, I had no choice but to pay to use their Surpass and their insurance since it was FL state law. I complained about their tactics and said there was nothing on Priceline that stated all these additional fees when I reserved. We tried to contact Priceline while we were there but couldn't get a hold of anyone to verify the fees and Priceline reservation couldn't be cancelled. The representative saw that we were about to leave so he told us that he can give us a discount and brought the charges down to $190. Do we get on the shuttle and head back to the airport to try and get another rental card, plus risk losing the Priceline charge? We had 2 kids who were tired and hot, so we just went ahead and took the car. It was a black Camry which had only 2000 miles on it. Who gets a black car in FL? We checked the car and there wasn't any major damage, so everything seems fine throughout the trip. We returned the car early, checked the car, full gas, cleaned out garbage. Everything seemed fine until today we get an invoice via email for a scratch on the left rear door. They attached a picture of it, and it was literally a dot (spec) and I'm 100% sure it wasn't there when we dropped the car off. The invoice was for over $600 to paint and clear coat to repair the scratch. Something I could've cleaned up with a little compound and buff in under 10 mins. We replied to their email, and they asked us to send proof that the car didn't have a scratch when we dropped it off. We're still in the midst of this dispute but I wanted to get the word out so good people don't get scammed by them. A nice vacation turned into a nightmare having to deal with this company. There is no state law that required us to get additional insurance from them when we already had coverage through our own provider.

We reserved a mini-van for a family vacation in Orlando for 12 days. We had a flight arriving late at night, so the rent-a-car office was closed. We knew this, so we rented a hotel nearby, planning to walk to the place and rent the car the next morning. We googled the address from the hotel and sure enough it was at a walking distance. We started walking for about a block in the direction indicated by Google Maps, but we couldn´t see signs for Right Cars. So we decided to enter the business which had a sign for Red Coach. Surprisingly enough, this was the place. I would think they should at a minimum have the name of the business up front for customers to recognize it!
Oh well, so I come up to the counter and the girl pulls out my reservation. From the moment she starts talking, all she's worried about was to add up additional charges to the reservation.
Please note that they will not accept any insurance for the car except the one they will force you take, if you decide to rent a car with them. I have always rented cars with the major rent a car companies (Alamo, Hertz, Dollar, Avis) and have always been able to waive both the LDW and CDW insurance and have used my credit card insurance. Since I rented a mini-van I was obliged to take a $45.00 per day insurance (CDW+LDW) which boosted up my reservation for $450.00 plus tax.

Additionally, they make you pay $9.99 per day for the Sunpass toll charges, which again you are obliged to pay. The original reservation I had made online was for $533.00 and I ended up paying $1023. 00. Almost double than what I had budgeted for transportation for my family vacation!

At the end, you have no option but to rent the car from them, because their location is off-airport grounds so it's either rent with them or waste your time going back to the airport and try to make another reservation with any of the major companies.

Also, the girl at the counter told us they could receive the car at 6:00 am, but they couldn´t guarantee a shuttle service to the airport at that time. So, I had no option than to rent another car for that day just to go back to the airport. When I returned the car, they told me the information I was given was not correct because they did provide shuttle service since 6:00 am. There was a manager in at that time and after listening to all my complaints, offered to pay for the one-day reservation I had made just to take back to the airport the next morning. To be fair, this was the only act of politeness and customer care I received from this company.

Now, I'm back home and I have a charge for $839.00 from them. I believe this is the deposit that they charge up front, and I don't know when I will get my deposit back! All the other major rent a cars simply release your credit without actually charging the deposit, if there were no problems with the car.

PLEASE DO NOT RENT FROM THESE PEOPLE. THEY ARE A TOTAL SCAM.