Reservations.com

Customer service is rude. Company is completely misleading and engages in unethical business practices. Buyer beware, in addition to cancellations, "non-refundable" means you CANNOT MODIFY your reservations either, regardless of circumstances. They're MORE THAN HAPPY to rebook you and CHARGE YOU ALL OVER AGAIN. The hotels can't help you either, they refer you back to reservations.com. Unless you have unlimited money to spend, stay away from this site.

This place should not be in business! I don't know how I even booked a reservation with them. The hotel was a piece of $#*!! I booked 3 rooms for the funeral of my stepson in Memphis Tn. And it was AWFUL! The hotel says complaints need to be made to the reservation company but they will not respond! DO NOT USE THIS COMPANY OR STAY AT THE HILTON HOMEWOOD AND SUITES HACKS CROSS RD MEMPHIS

I was not clearly shown what the total cost of booking a hotel room was. When I called to find out what the fees were and possibly cancel, I was hung up on several times, before I finally was connected to the representative. I was then told that the reservation I had made mere minutes before was not refundable because I would have had to cancel before I booked it. When I asked for a breakdown of the $52 in fees, they refused to provide me the information. When trying to cancel because the person traveling was ill they said they might cancel if I provided them medical documentation of the illness but even after that the cancellation and refund were not guaranteed. The customer service rep and their supervisor were both rude, interrupted me, talked over me and called me confused and stupid. DO NOT BOOK WITH THIS COMPANY! They are the worst company I have ever dealt with.

As is listed in all the other complaints, thought I was talking to the hotel. Made the reservation, went there and checked in. The room had one bed (I made the reservation for 4 people and 2 queen beds). Of course the hotel person couldn't refund my card and had no phone number. We called reservation.com and they said they couldn't find where we had called. So we called our credit card company and explained what happened (thank heavens). With no documentation we would have been stuck paying anyway had we not called and told the credit card company right then. We are still fighting reservation.com to refund the credit card company and will file with BBB and every webbsite we can find.

I assumed I was calling the hotel directly, but unfortunately, the number that came up for the hotel was reservations.com. I called and booked 4 rooms for our workers, the girl processed it 10 times on one of our company cards and ended up blocking the card in doing so. I gave her a new card to process it. By the time I got the email confirmation, our client called to postpone the job. I called to cancel the rooms, they refused. I then called back to change the booking date to when the job was postponed to and they also refused. PLEASE BE CAREFUL, MAKE SURE YOU ARE DEALING WITH THE HOTEL DIRECTLY. I called the hotel and they said they can't change the dates either because their screen is greyed out and they have no access. The hotel said they are expedia.ca but my email came from reservations.com. They must be the same rip-off company under a different name. BE CAREFUL! They are thieves.

I made reservations on 29 April for a quality Inn for 23-26 May 2019. There was a choice of two rates per night. One that was no penalty for canceling and a lower nightly rate with penalty for canceling. I chose the higher rate. I just tried to change the date of arrival from the 23rd to the 24th. I was told that I made a reservation that could not be changed and if I did I could not get any refund. I read the cancellation policy of the hotel for my reservation and it says I can cancel without penalty before as long as I cancel before 21 May. Reservations.com says I can cancel however I will not receive any refund.

Much better to search on line for the hotel and make your reservations with them directly.

This company is a scam third-party booker. We NEVER BOOK NON-REFUNDABLE reservations because plans change. WE booked what was presented as a REFUNDABLE reservation for Nov 1-4 on July 24. When we went to change it on Aug 31. We were told it was NON-REFUNDABLE.
No one in this company will listen or help. The hotel acted like they were aware of this scam booker and said they always book with a ghost credit card so the hotel can't do anything about the reservation. So clearly they are not a reputable third-party booker. DON'T USE RESERVATIONS.COM THEY ARE A SCAM COMPANY.

I googled the Hotel I wanted to stay in. Google sent me to this site. I thought I was booking directly with the hotel, but realized I didn't. I called to cancel. They charged me a $19.99 non refundable fee. I asked for a one time refund I have never used this site before. The customer service rep refused to give me a credit.
SCAMMERS! They robbed me of my $19.99. I WILL NEVER BOOK THROUGH THIS SITE AGAIN.

Customer service is a runaround. The website is a scam. You make a mistake and they will not help correct it and will keep your money!
Once they have your credit card number, you loose site of the total and info you entered so you can't really know how much is going to be charged.
They pretend to help but keep up the runaround game. I went along with their suggestions and just kept getting more excuses or another step towards refund that's impossible to do now that I'm not in that city. Like getting a signature from the hotel manager stating that we did deserve a refund.
You will be surprised at the total charged on your credit card!
If you use a debit card you could be deleting your account and you know what happens then!
DO NOT GO BY THEIR OWN REVIEWS ON THEIR WEBSITE! THEY ONLY SHOW POSITIVE REVIEWS!
Truth is over 2000 reviews, less than 2% positive! 98% negative!

This site is a SCAM. They pocketed $2500 for a hotel in NYC and then we got to the hotel and we had NO RESERVATION, no room! We were homeless in NYC because of this site! They have still not given us our money back. SCAM! Worst customer service EVER. DO NOT use. If I could give negative stars I would.