Reservations.com

When I noted the reservation invoice for a Canadian hotel was in U.S. dollars, and excessive, I immediately called reservations.com, and was advised that the order would be cancelled and that there would be no charge on my credit card. I now find they put through a service fee. Not worth the hassle to fight it - but will never use their service again, and will tell others - "USE SITES LIKE THIS TO GET INFORMATION ON HOTEL OPTIONS IN A CITY - BUT NOT TO MAKE RESERVATION. PHONE THE HOTEL TOLL FREE FOR RESERVATION OR USE THEIR SITE". That way reservations.com gets exactly what their service is worth - zero.

WORST CUSTOMER SERVICE OF MY LIFE! I booked a hotel stay for an extremely important exam early in the morning--this was to reduce my stress of having to drive from further away the day of the exam. When I checked my reservation confirmation, the website booked me at the wrong Holiday Inn location! I called customer service, and they said there was nothing they could do to help me; reservation was made 5 minutes earlier! I guess next time I will have to take a video of me booking the reservation with the CORRECT hotel location because according to this rep, their website "doesn't have system errors". Oh wait, I am never using reservation.com again after this!

Policy states to call 2 days prior reservation to cancel. I called they said I wouldn't get a refund for canceling. I made reservation a week ahead of time, if I would have canceled 2 days after I made reservation I still would have been charged and not refunded. Don't ever use this site!

I tried to book a room direct with Hampton for $157. I was on a Hampton site but all of a sudden without me realizing I apparently was dealing with resevations.com. I gave my info for my credit card and then all of a sudden it was a done deal and I was being charged over $225. I never saw these extra charges and when I tried to cancel they said I could not. I am trying to dispute the charges but they never gave me a confirmation number so I have to wait for it to go through then dispute the charges. AAAARRRRRGGGG

I went online to make a reservation for Super8 in Abbotsford, BC.
Started with a Google search for this hotel. The first return was Super 8 - reservation.com.
Looks like Super8, does it not? Went on and made a reservation, when i received the email notification I see all charges are in USDINCLUDING THE $14.99 service fee. Well i am a Canadian, making a reservation for a Canadian Hotel why on gods green earth would I want to pay a 35% premium by using USD? For the $250.00 Usd that I paid I could have stayed at the Ritz.
Called reservation.com to cancel. Sorry we can cancel the reservation but there is no refund.
This outfit is the worst company that I have ever come across- DO NOT USE " RESERVATION.COM

Please do not use these scammers! They scammed me out of hundreds of dollars on my trip to Grenada! My room was $128/night for 5 nights plus taxes. Total of $755 plus their $20 fee. Then after I booked I was charged a total of $1,145. This was an addtional $370! I became friends with the girl at the front desk while I was there and she said their hotel only got $128/night TOTAL including taxes, etc. That means my hotel got $640 and these scum got $505. Fortunately she went straight up the chain with this at the hotel and a rather large hotel chain now refuses to use them.
Just look at their site. A whole ton of 5 star reviews and not one that's less. Really? And what's even more suspect is there is no place to LEAVE a review. So they are clearly writing their own. The site also has pages and pages of legal disclaimers saying their charges are "approximate and they aren't libel for overcharges". PLEASE DO NOT USE THESE SCAMMERS! PLEASE spread the word!

I stayed at Holiday inn express near sea world on international dr in orlando fl from jul3-8. The frst room the door lock was broken, the toilet didnt flush. And then when housekeeping came, there was blood stained sheets and the floor was nasty. I had to pour water into tank to get toilet to flush. They switched my room and a man used the key to come into my room at midnight. They offered me a another night stay, but i wanted some of my money back. I booked through reserving. Com. I was in talk with them and haven't heard anything else from them. While at the hotel i reached out to richard bolum, gm, and he never replyed. Blood stains on the sheets. Nasty.

I accidentally booked through reservations.com thinking I was on the hotel's website as I had booked this same hotel previously with the same rate through the hotel and had to cancel. The hotel cancelled without any issues and very helpful so when I knew the corrrect information, I thought I went to rebook and somehow got on reservations.com... I booked 3 rooms and then only needed 2 and they wouldn't even speak to me, stating no cancellations or changes allowed and terrible customer service, barely could understand the woman I was speaking with. My bad for not noticing I was on a different site, but I will NEVER use this site again... price wasn't even better and customer service awful and will not recommend to anyone.

Best Western sells blocks of rooms to third parties like Reservations.com, who can resell them and impose undisclosed cancellation policies different from Best Western's. In this case the reservation was clearly cancellable within 48 hours. I cancelled four days in advance. Both the hotel (Caprock Inn) and Best Western confirmed the cancellations and that I had NOT BEEN CHARGED. Yet the reservations.com charge is on my credit card. Reservations.com sent a BS email about how it was the hotel that refused a refund, the cancellation was less than 72 hours before check in, etc. A half dozen reasons, none of which were disclosed during the reservation process, none of them true or policies of either Best Western or Caprock Inn. Just lies. Laughably, that email was sent four days before the check in date. Last time I checked that was more than 72 hours.

Neither Best Western nor Caprock Inn made the charge, so they can't refund it.

So neither the family business that runs Caprock Inn nor Best Western got anything out of this. All the money went to reservations.com, not just a fee, all of it.

Unbelievable that I fell for this - and I'm a seasoned traveler. My stupidity cost me nearly $90 in a "booking fee" that was non refundable. Wow - just wow.

BE AWARE OF rESERVATIONS.COM CHARGING IN US DOLLARS! Just booked a hotel in Vaughan, Ontario, assuming it was in Canadian Dollars. Received email confirmation which clearly shows payment in US dollars. Called immediately to cancel...guess what...even within less than 10 minutes of booking, I could not cancel our reservation. What a rip-off!

I went to daysinn.ca to reserve a room for the next day. I THOUGHT I was on the company site but somehow I got switched to reservations.com without realizing until AFTER I clicked OK to book. They did NOT show me a detailed breakdown of the cost before processing the transaction. They advertised $82 for the room but charged my account $120.38 in US dollars. This was over $163 CAD. I IMMEDIATELY phoned them and was told TOO BAD, there is NO refund if cancelled less than 24 hours in advance. I argued and finally they agreed to a PARTIAL refund. The kept over $30 CAD as a service fee. I will NEVER be so dupped again. I will book by phone in future. I am completely disgusted by their corrupt business practices.