Reservations.comReviews 4,096

The amounts billed on my credit card after making a reservation are much higher than what was shown during the transaction and in my receipt. Prices which should have been in canadian dollars were charged in USD, which means the amount billed is much higher than it should. Additionally, the service fee was charged twice, both in the total and separately.
Customer service were unable to provide a solution over phone, and don't seem to have access to the necessary information to help in any way. I highly suggest you avoid this compagny.

When I booked, I received an email saying that the cancellation deadline is the day prior to my booking. I called 2 minutes after I made the booking to cancel, and they refused.

And the manager was beyond rude.

I offered user experience improvement tips which was not receive. They seem to just want to scam people. Not a trustworthy business.

Worst business ever. Make yourselves look like the actual hotel and the customer doesn't realize until they confirm the reservation that they got scammed! Would be one thing if you actually charged what the actual hotel did or hell even gave a deal like most reservation companies - but no - you have to disguise yourselves and charge Canadians what the hotel charges only for them to discover your hidden agenda that it was actually in US denomination and we are out hundreds of dollars more than the actual hotel would have charged. Wouldn't even refund the difference 2 minutes after the booking was complete and 3 weeks before the reservation was actually scheduled.

I made a reservation not realizing that this is a US company charging in US funds as I am from Canada and I booked a Canadian hotel. I called 3 minutes after I booked it to cancel it and they told me a could not cancel it. I will never use them again and I travel down to the US quite often.

I was quadrupled charged for a reservation that never happened on their website. Their call center is in the Philippines. American owned company with rude overseas customer service. They stole over 300.00 from me and I'm afraid I'll never see a refund. We need to take this company to the FBI, CIA, FCC, and Homeland Security for fraud. Do Not book with this horrible company.

Accidentally selected the top in the search engine in a hurry (reservations.com) and the agent I spoke to was not able to assist with a tax issue, and indicated I could get it resolved at the hotel. Upon arrival I found out I could not. I called after and was sent around only to be told they would not refund the taxes even though it is the law. Maybe government agencies should pursue charges or penalties as they are not at all interested in being compliant or helpful.

Went to the Sheraton Hotel website for Houston and booked a room. I thought I was booking the room directly with the hotel only to find out I was redirected to Resevations.com website. I booked this location in Houston because it was close to the airport and they offered free shuttle service to and from the hotel. I realized after checking my flight itinerary that the hotel was by the wrong airport. I should have paid more attention. After realizing the hotel was not close to the airport I was flying out of, I called to cancel the reservation and was told that it was nonrefundable, even though my reservation was about five and a half weeks away. They did not offer to refund until I told them I was going to contact the BBB and file a complaint. After waiting on the line while they "contacted the hotel directly to see if they would agree to a cancellation," they did agree to refund the money and cancel our reservations, but we would still be charged the 19.99 service fee. While they did say they would refund the money minus the fees (still waiting on refund), this is really a bad business practice. Most booking sites allow you to cancel up to 48 hours in advance. People need to be advised that they will not get a refund if they have to cancel BEFORE booking with them. Will never use this site again.

EDIT: Since first writing a review, my credit card was charged $288.60 to stay at another hotel that I did not book. They have my credit card #, so I am canceling the card and disputing the charge. How can this happen?

PREVIOUS ISSUE:
My husband had a medical emergency on a recent trip. We needed to cancel multiple reservations at hotels and sightseeing tours. Only Reservations.com refused to refund us. They asked what medical condition my husband had! Then proceeded to email me repeatedly saying they were working on it. That switched to my needing documentation from the hotel that they agreed to refund the fee. Finally, they said they wanted medical proof that my husband was in the hospital--and they would "put it through their billing department and I would hear back in 72 hours". When I asked for their physical mailing address I was told they were not allowed to disclose it. Stay away from Reservations.com!

PLEASE NOTE: Although I called both the hotel and Reservations.com to cancel this reservation the day before they charged me for two nights and claimed I did not cancel.

SO AWFUL! They are crooks. STAY AWAY! They state over the phone and on the "confirmation email" that you have 2 days to cancel your reservation. We called back to cancel the reservation 10 minutes after we made the reservation because it was evident from the "confirmation email" we received from reservations.com that they were a scam company. The women from reservations.com said that she couldn't cancel and refund our money because we had to cancel by 3:00 PM that same day to get a refund. Besides the fact that they clearly stated on the phone and in the "confirmation email" that we had two days to cancel, we made the reservation at 10 PM that night so cancelling it by 3 PM that day before we even knew we were going to travel would have been impossible. How do they sleep at night?

Booked a room through them when I thought i was using the hotel website so was somehow directed to them in the process. I booked the room and then was exposed to Covid and notified them immediately, They refused a refund or credit but I appealed it and was awarded a refund due to Covid. They never refunded my money even after claiming for months that they would. Stay away from this company at all costs.

Don't make a mistake they won't help with an error within 1 error I booked the wrong city they would get back to me in 7-10 days my trip is in 7 days

"Once you book your reservation you agreed to our terms and conditions" which are not clearly stated until you receive an email telling you that there are no refunds for cancellations.

I found that the hotel had better prices. I called to the customer service and talked with a rep for more than an hour with a ''our prices are the best in the market''.

I made reservation with this site when I saw a rate for hotel room that I was willing to pay.
After I completed my reservation, the reservation confirmation returned with a rate almost 30 dollars more.
Later I got an e-mail with a daily rate charged to my Credit card for over 100 Dollars in addition to a service fee. This is outright unscrupulous and dishonest. I can easily call this firm a bunch of Shysters!
I will never open their website. DO NOT USE THIS COMPANY!

These guys could careless about people. They love the word non refundable. Total scam schedule with the hotel direct always these people are scummy leaches that pray on folks.

We booked a room with reservations.com and it said refundable room. Upon our plans changing we looked into the refund policy on the refundable room we booked and after we booked it they're now saying that the policy changed and the room is nonrefundable. We then called to talk to them and asked to speak with a supervisor who would not even let us talk or answer our questions just kept reading the policy on the email that was different from the policy that was presented upon booking the room.

We reserved a hotel room in Hamilton, Ontario for a wedding coming up in September. Today, April 14th, we received a notification from the hotel, that the City of Hamilton is using the hotel as an Overflow family shelter! Pool is closed, restaurant is closed, etc. The public spaces within the hotel, will be used by Family and handicap Shelter people. We do not feel comfortable staying, now, staying at this hotel!
Reservation.com refused to give us a refund! We do not mind losing the $19.99 fee, but we object to losing the cost of the room at $232.26!
Any help would be appreciated!
Ken and Wendy
Reservation number: R*******597

I thought I was booking on the the hotel site. I picked the room according to the rate. When I got to the payment page, the first night was the quoted rate. The second night was much higher - the starting page indicated the lower rate applied to both nights - completely misleading. There was over one hundred dollars in "estimated" fees and taxes added. And the 19.99 non refundable fee. And it was charging me immediately full price for a refundable room. All of that seems ridiculous. I found the actual hotel website and saved almost 200 dollars from what Reservations.com was charging for the identical room. ALWAYS BOOK WITH THE HOTEL DIRECTLY. The scam is that I really thought I was on the hotel website and I am careful and aware. The other scam is the bait and switch with room rates and the crazy fees. AVOID.