Debbie C.

EDIT: Since first writing a review, my credit card was charged $288.60 to stay at another hotel that I did not book. They have my credit card #, so I am canceling the card and disputing the charge. How can this happen?

PREVIOUS ISSUE:
My husband had a medical emergency on a recent trip. We needed to cancel multiple reservations at hotels and sightseeing tours. Only Reservations.com refused to refund us. They asked what medical condition my husband had! Then proceeded to email me repeatedly saying they were working on it. That switched to my needing documentation from the hotel that they agreed to refund the fee. Finally, they said they wanted medical proof that my husband was in the hospital--and they would "put it through their billing department and I would hear back in 72 hours". When I asked for their physical mailing address I was told they were not allowed to disclose it. Stay away from Reservations.com!

PLEASE NOTE: Although I called both the hotel and Reservations.com to cancel this reservation the day before they charged me for two nights and claimed I did not cancel.