Reservations.com

I attempted to book a reservation and found myself on Reservation.com. I selected the hotel and clicked on reserve. At no time did I become aware that I just accepted a non-refundable option? When I called to cancel the reservation, they were quite rude and seemed as if this was a common occurrence. I had just booked it and they were unwilling to cancel. I appealed the charge with my CC company and just found out that they would not reverse the charge as well. Seems to be an Iron Clad document. I will take the loss, but Please Do Not Use Reservation.com. They are well-practiced in ripping people off!

When you book the reservation (thinking you are on the hotel website) They do not disclose the total amount being charged until after you have confirmed the reservation. By then they have your money. I went back and pretended to book the same reservation again and discovered when you go to the confirm purchase page, the screen scrolls forward instantly so you never see the disclosure about the $19.99 non-refundable service fee. (Unless you scroll backward...) Also they quoted the room rate plus "applicable taxes & fees"... The actual taxes & fees when I booked directly through the hotel were $7.92. Reservations.com charged however charged $15.84 for taxes and fees... Great class action lawsuit here.

I reserved 2 rooms at $80 a night on reservations.com. When all was said and done their fees basically added another night to my cost. I called customer service and they basically said not our problem and were very rude. They offered absolutely zero assistance. I will never use reservations.com again. I will tell anyone that will listen to me never to use reservations.com. One of the worst experiences I've ever had with a reservation site online.

Reservations.com does not follow through with their policy's. The rate that I booked at was not the rate they gave me. They charged an extra $20 in taxes and fees and a $14.98 service fee. These fees were added after I completed my booking. My confirmation said I could cancel but would not get back my $14.99 service fee. They refused to allow me to cancel. They charged $42 more than any other place to book the same room. I would never use them again and was tricked into using this company.

This company was mis-leading from the start. They represent themselves as the hotel. They have higher rates than the hotel. They do not allow cancellations in the specified time-frames. Hotels have difficulty finding your reservations or printing your receipts. I book many hotels yearly for business and these guys need to be shut down and disallowed as a third party booking company for the hotel chains. They are fortunate to be at a distance overseas where i cannot visit them personally.

I will never deal with this company again. Poor customer service and not honest on charges.
Booked a hotel through them and never once mentioned it was in USD, noticed when my card was charged and tried to cancel the, They have told me that I cannot cancel bookings with them and were very rude about it.
Would never suggest anyone using them.
I cannot in right mind even give them a Half Star rating. But I have to pick something.

BUYER BEWARE. The site that shows up when searching for the hotel is actually reservation.com. Totally misleading. When speaking with their customer set they do not identify this fact either. I was told I was getting the best room rate available and it was the last room available for what I was looking for. Not true... shortly after booking I found the hotel actually had more rooms at much lower prices, almost 40 percent cheaper! A very valuable lesson learned unfortunately.

I thought I was talking to Holiday Inn directly, even mention my membership benefits. Of course the guys english sucked. Got a rate for our room. Did not know there was another charge of 19.99. My credit card was charged right away. 19.99 is not refundable. My hotel stays were $40 less when I got there then what I paid, but because reservations.com paid the bill, I'am guessing they made off with the $40 plus the 19.99. Holiday Inn knew nothing other then the amount the bill was suppose to be and that it was paid, which was less then reservations.com charged me. Internet users beware!

They intercepted me trying to reserve a hotel. I did not want them to do my reservation. If there is someone out there that can investigate their practices please do. They would not cancel after 5 minutes reserving. They make it look like you are reserving with the hotel directly. Look like we can do a Class Action Law Suit because all these reviews are saying the exact same thing.

Rip off, scam, crooks.
Don't tell you the details. Once they have their credit card number, you are doomed. No turning back. Their investigation takes 5 -7 business days. Which I don't know what it means. I am going to tell anyone and everyone I know to stay away from them.

First of all, I thought I was on the motel website. I made the reservation and there was no mention of a 25% "recovery fee" or a $14.99 cancellation fee. Within moments I called their toll-free number, only to get a recording promising someone would answer in two minutes. Here I am 20 minutes later and no answer. Yep - an absolute SCAM. Thank goodness for Amex for stopping all payment to them.