This company was mis-leading from the start. They represent themselves as the hotel. They have higher rates than the hotel. They do not allow cancellations in the specified time-frames. Hotels have difficulty finding your reservations or printing your receipts. I book many hotels yearly for business and these guys need to be shut down and disallowed as a third party booking company for the hotel chains. They are fortunate to be at a distance overseas where i cannot visit them personally.