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Reservations.com Reviews Summary
Reservations.com has a rating of 2.8 stars from 2,901 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
I had difficulty making reservations on line, so called. This gentleman understood my situation and solved my problem quickly.
After the website crashed several times I called the +1 800 number and was assisted by a customer service rep named Emilio who was incredible! He got me a better rate than the website and made wonderful conversation! Skip the site and call instead!
Greetings Lauren,
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Everything went smoothly. Brianna was very very good. I wish everyone who helped me on the phone with these types of transactions would be as good as her.
Greetings Antonio!
We are excited to hear that Brianna was able to assist you with your travel plans! We thank you for booking with Reservations.com and stand by ready to assist with all your future travels!
Kindly,
Caitlin Thomas
Mario Alberto was extremely helpful in finding a spot for us to stay. He listened to our needs and kindly offered solutions.
Greetings Monica!
Thank you for the wonderful 5-star review! We are excited to know that Mario Alberto was able to assist you with your travel plans! Customer service is a top priority and we are happy to know we've hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
There was some confusion on my part which Jonathon took the time to explain patiently. I appreciated his help. Great service.
Greetings Thomas!
We are thrilled to know Jonathon was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Adrian obviously knows his job very well. He went so fast I could hardly understand him and continually asked him to repeat. The worst part, he got the town wrong so had to change the location and redo the reservation after telling me it would be $162. I received the emailed receipt showing I was charged $248 for the new location! He did NOT discuss price before booking it!
Greetings Suzanne,
I am happy to assist you. Please provide your itinerary number along with the email associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
Joyce was amazing booking two rooms that I couldn't book online! She was very clear at explaining the whole process!
Greetings Sheri,
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
She got right to the point found an available hotel, and handle things like a pro. Refreshing for a change. Thank you.
Greetings Mike!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com.
Kindly,
Caitlin Thomas
Jeremy patiently helped me compare two different hotels. He was very thorough in looking up things for me and then making the reservation. I felt very cared for in the process and confident about the choice I made of where to stay.
Greetings Nancy!
We are thrilled to hear that Jeremy was able to assist you with your travel plans! Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Talk to Charlene and she was very helpful and nice. She did a great job making our reservations on a spur of a moment.
Greetings Brenda,
We are delighted to hear that Charlene was able to assist you with a spur of the moment travel plan! We look forward to all your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
This agent was very nice and patient as I was in an airport and couldn't hear very well. She didn't mind repeating instructions. That's so wonderful when you're tired and your airplane flight home has been canceled twice!( for two days). Thanks
Greetings Donna!
Thank you for a wonderful 5-star review! We appreciate your feedback and are thrilled to know we were able to exceed your expectations! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Salvador was very knowledgeable & cordial while working with me to book a room for T4 Of July & it was very hectic. He was very patient & courteous with me. My experience was overall excellent. Whatever you are paying him it is not enough!
Greetings Bryan,
We are thrilled to hear that Savador was able to assist you with your travel plans! We pride ourselves in customer service and are delighted to know we have hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I just booked my room@ King Edward in Toronto with Armando Joel. Armando was very pleasant and helpful. I'm excited for my stay at the King Eddy in September.
Greetings Natalie!
We take great pride in our customer service and are delighted to know that Armando was very helpful and able to assist you with your travel plans! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Uche was outstanding providing excellent help and guidance He was polite and patient providing us with the accommodation to enjoy our stay.
Greetings Cataldo!
We are thrilled to know that Uche was able to assist you with your travel plans! We look forward to all your future travels and stand by ready to assist you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
We were looking for help in finding a room in the Cleveland area. Through this service we were booked at the Quality Inn near the airport. A total $#*!house and for $350. Normal price $100-$150. Disgrace.
Greetings Rory,
I am happy to assist you. Please provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you.
Kindly,
Caitlin Thomas
I was charged in USD for a two stay in Ottawa. About 30% more than what was quoted. This is very poor communication. I thought I was calling a Canadian number but ended up in a US call Centre, not good. Now I need to waste my time calling my credit card company and the hotel in question.
Very poor service.
Greetings Jean!
I am happy to assist you! Please provide your itinerary number along with the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
After several days and also this morning's hour I have been able to confirm and pay for several rooms in Monterey Ca for my only sibling's burial in the Army Cemetery at Fort Ord. He was a Viet Nam infantryman during the worst period of the war and sacrificed a lot for our country. Niiya's skills and spirit made our trip possible financially even with the summer coastal/tourist and economic pressures. Thank you so much for your support of agents like her.
Greetings Cristy!
We are thrilled to hear that Niiya was able to assist you with your travel plans! We stand by ready to assist in all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas.
The person that waited on me was amazing and she explained everything she gave us a up grade because the room I reserved did not a elevator she even made sure I could see the fireworks since I love fireworks she was amazing
Greetings Janice!
Thank you for a wonderful 5-star review! We take great pride in our customer service and are delighted to know we've hit the mark with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Best experience ever! Emilio was super friendly and very professional. You should have him train all of your reservationist!
Greetings Deidre!
We are excited to know that Emilio was able to provide you with friendly and professional service when assisting you with your travel plans! We look forward to all your future travels and stand by ready to assist!
Thank you!
Caitlin Thomas
Thank you to the kind gentleman that was on the phone with me helping me out. I truly appreciate it.
Greetings Jillian!
Quality and value are super important to us, so it's great to know we hit the mark for you. Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings Jerome!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas