Reservations.com

There are so many other sites to use. DO NOT EVEN LOOK ONCE LET ALONE TWICE at reservations.com. Awful experience! The hotel I was looking to book was sold out. No problem. They offered to find a hotel near by. The requirements I gave was closest hotel to the original. I didn't care about stars or brand just needed to be close. She assured me the closest hotel was 15min away. However there is one directly across the street! I called to switch the hotel and would not without charging the entire hotel fee. I spoke to a manager who told me it's the hotel who wont cancel not them. They said they would call the hotel to try which they would not. If it wasn't there mistake to begin with I would understand. Then also when I received my confirmation after calling multiple times because I never received it. EVERYTHING was spelled incorrectly, from names to addresses to email addresses (which is why I never received the confirmation). After seeing that confirmation I should have known better then to trust them with my hotel! They also tried to tell me I booked it online vs taking responsibility for their error. I had to explain I think I could have at least spelled my name right or email address or address for that matter if I booked online. NEVER again will I use this company. So many better companies who can intelligently help you out with your requests. I book hotels all the time (weekly) never have I been this dissatisfied!

I went to a site to book a reservation for a hotel and didnt realize I was diverted to this site. I made two reservations for the same hotel. I cancelled one. I called 5 days later, yesterday, to check on my refund. After waiting on hold for 40 minutes I typed a message to them that I was holding for quite awhile and I needed to check up on my refund for a cancelled reservation. Finally I spoke to someone who said it would take 7-30 days. Today I get an email telling me my second reservation is cancelled. I called Reservations.com immediately and said I didn't request the second reservation to be cancelled. The woman said no one on the their end cancelled it. I said I didn't either. I am thinking they read my message, completely misunderstood it, and cancelled my second reservation. So now they have to investigate. She asks me if I want to make another reservation. They are already holding money on both my reservations and god knows I will likely never see a penny. I don't think they one they cancelled is even refundable. This has to be illegal

PLEASE BE CAREFUL WITH ANY SITE THAT HAS. reservations.com at the end of the internet address. This company is misrepresented all over the internet. The website I used was deltacalgaryhotel.reservations.com. I assumed it was reservations at the Delta. I just recently booked with them thinking I had contacted the hotel directly. Asked several times if that was the case "Am I speaking directly with the hotel in Calgary" and they misrepresented themselves as the Marriott Delta. I am a Canadian travelling in Canada and charged me in US $. They told me I could cancel and be refunded only to find out in the email confirmation I would have had to cancel before making the reservation! I called at June 15 at 2:40 pm for a reservation checking in on June 17. The email confirmation indicated I would have had to cancel before noon on June 15. So ridiculous it is laughable and when I contacted customer service they just kept repeating their script without hearing how ridiculous it was! Spoke to a manager and they said they could review the tape of my conversation but would take at a minimum 72 hrs. I would be charged anyway if I used the reservation. There is no recourse. Even their website doesn't have a place to review. Clear indication of the type of company they really are.

BEWARE!

I learned about reservations.com because a guest had tried to make a reservation for my Inn which is listed on reservations.com without my, the owner's, permission. He was told there was "no availability." Then he called me on the number listed on my website and found there was plenty of availability. So I called to see if I, the owner, could make a reservation at my Inn. I couldn't. After asking questions about the Inn and questioning the fake picture of the Inn, I was told there is "no availability--all the rooms are full." I asked how they determined that. They said it is "showing on our system." Again, I asked how they got the information because I am the owner of the Inn and there is plenty of availability. I asked why they have my Inn listed. The call center in the Philippines didn't know. I then asked for the address of the company which they said is in Florida because I want the listing of my Inn removed. They refused to give it to me--or a telephone number. They said I must e-mail *******@reservations.com. We will see how that goes. As the owner of an a Bed and Breakfast, I must say "Beware of this company."

This company scams you. I tried to make a cancellation within 17 hours of making the purchase because i wanted to shift the dates to one day earlier. They said they'd get back to me in 72 hours and never did. I have been trying to contact them all day to figure out if its been cancelled or not and they keep saying they don't know. So now I might show up alone to a new country as a young female for a business trip and have no where to stay. I do not want to book two hotels (at a rate of $400 per night) in case the cancellation doesn't go through and then I could've stayed on of the nights with the original reservation. If I don't double book and the cancellation does go through I have no where to stay. The reservation is in less than 72 hours so I am cutting close for time. This website is also very misleading in tricking you into thinking you are booking through the hotel's website because the url is hotelname/reservationstays.com which makes it sound like its the hotel's reservation site.

I booked a reservation through reservations.com (thinking it was the hotel site) at 7:20 AM one morning. When I got the confirmation, I realized I had booked the wrong date, and call them immediately (less than 1 hour), I worked my way through the telephone menu and spoke to a representative. After holding, the representative told me they called the hotel, but could not reach a decision maker. They promised to call me back, after following up with the hotel.

Surprise, no callback was made. I checked again 3 days later, and the status was the same. The representative told me the follow-up team would get back to me. She was unable to transmit copies of their internal notes, which confirmed the above. As I was unable to talk to the follow-up team; the representative suggested I email them. When I told her that was unsatisfactory, she said email the escalation team.

I realize the representative was following protocol, but protocol for this company is apparently to take the money and run.

I googled a specific hotel to make a reservation and was switched to reservation.com. I booked thinking all fees covered and found out immediately via my AMEX that I was charged a $14.99 booking fee. Within minutes I cancelled (after being warned I could not book again at this hotel) but told no refund of booking fee. Customer Service Rep was horrendous on phone. Even if I wanted to would never use his device again

And to make matters worse, I called hotel directly and got a rate with taxes over $125.00 LESS with free cancellation up to one day before checkin.

So not only a ripoff but thievery.

If I did not have to stay at hotel would find another place

When I check in will give the GM a piece of my mind

TO EVERYONE - DO NOT USE RESERVATION.COM. AND BEWARE THAT THEY DO NOT HAVE THE LOWEST RATES AT ALL AND CHARGE A NON-REFUNDABLE FEE

THESE GUYS ARE THE BIGGEST SCAM IN THE WORLD... I BEAT THEM AND SO CAN YOU! I GOT ALL MY MONEY BACK AND THE $19.95 SERVICE FEE... CALL YOUR CREDIT CARD COMPANY. CALL THESE GUYS AND DEMAND YOUR MONEY BACK. THE NOISY WHEEL GETS THE GREASE. PERSISTANCE PAYS OFF. NO IS NOT A ACCEPTABLE ANSWER... SCUMBAGS TO THE MAX... CROOKS

NO

I booked a Marriott Hotel stay in Quincy Ma. I thought I was on Hotel.com but it was this scam site Reservations.com. I booked a room for two nights. When we arrived at the hotel we were told that there was no reservation for us despite the email and text message I had to the contrary. The Hotel even got involved. We reached their so called customer service who finally admitted after stalling over a half a hour that they had booked us in a Marriott in Bangkok. The address on our reservation was for the hotel in the states but our payment was sent to the hotel overseas and because the reservation date was passed (because Bangkok is almost a day ahead of the USA, nothing could be done. Luckily the Marriott was very accommodating and I was able to use my points for some of our stay. I received an email today for Reservations. Com apologizing but they couldn't guarantee the issue would be resolved to my satisfaction. They made the mistake, they refused to make us a new reservation with the same rate despite their website showing it was still available and get this, after I insisted on speaking to the supervisor of this scamfeast, she said they could get me a room at the hotel for a cost higher than what the actual hotel was offering us! This is a scam site. Better to burn your money, the results will be the same.

I googled phone number for a local hotel in order to make reservations, needless to say I was re-routed to reservations.com. I spent 1 hour on the phone with them. I requested 2 rooms with adjoining rooms, with balconies. I was assured that because I booked 6 months before check in, I would get both adjoining rooms and balconies. Upon arrival we received neither adjoining rooms or balconies. I was told by the hotel concierge that they don't have adjoining rooms for type of reservation. Also none of the rooms have balconies. Reservations.com also cancelled the wrong night on one of the rooms. The hotel had to scramble to find us another room. I have called reservations.com 6 times for some type of compensation, their answer was that they were going to look into the issue and get back to me, they did not. I was also told that I was being charged US dollars because the hotel is American, it is NOT, the hotel is located in Orillia, Ontario, Canada. My suggestion, please book directly with the hotel and make sure you do not get re-routed to reservations.com.

In mid-March, 2017, I made a phone reservation at what appeared to be the Marriott reservation center to reserve a room at the Marriott Airport Tampa Bay. However, my call must have been diverted to this company. I thought I was dealing directly with the hotel and was not advised otherwise. I was offered and selected the "best rate" if I paid upfront. I authorized $257 and later found that I was debited $257.18 US and another $14,99 which I didn't know about or authorize.

When I wasn't sent an email confirming the reservation, I phoned the Marriott and was advised that they had no record of the reservation number I had been given over the phone nor was a room reserved in my name. I made another reservation, this time directly with the hotel, and received a substantially lower rate than the one I had been quoted. At this point, I didn't know what had happened

When I checked into the hotel on March 20, another reservation was found in my name but no record of payment! On April 23,2017, I received an email from reservation.com tankding me for my business and offering some ""hand-picked " travel deals and special offers.

I am still trying to sort this out but do not expect that they will offer a refund. They obviously have my money as "Hotel*Reservations.com" appears on my credit card records.

This is a crew of shysters. I expect that they are probably peppering online search engines with their phone lines cited as reservation centers from major hotels. Lesson learned to be more careful.

I am a travel nurse and thought I was booking through Holiday Inn directly but apparently it redirected me to this site. I was talking to someone of another nationality, very hard to understand, she booked me for 3 nights instead of 2. I called them immediately to correct the error and they absolutely refused. They said it was a "non-modifiable", "nonrefundable" booking. I tried to explain that it was a mistake, on one or both sides, and I did not beed the third night and they took an extra $125 of my money. They still refused. I asked to speak to a supervisor and they hung up! I called again the next morning hoping to speak with someone different and they said the same thing. Again, I asked to speak to a supervisor and they hung up! Be VERY careful when shopping online and making called to make reservations! If something happens and you need customer service you'd be better off talking to a carpet lint! I just pissed away $125 for nothing. This company is affiliated with Expedia! You should all be ashamed! Worst customer service ever! And the hotel itself can't change it because it was booked through a third party. DO NOT USE THIS WEBSITE OR EXPEDIA!

If the hotel hadn't gone to bat for me, I'd be out over $1000. This company is fraudulent. They set up a subdomain for the hotel so it appears you are making a reservation directly with the hotel, which was my plan. The hotel has a 24 hour cancellation policy. Reservations.com!? NO REFUNDS! Their subdomain was cresthillsuites.reservations.com but had nothing to do with Cresthill Suites. Cresthill Suites went after them and I got every penny back but if they hadn't, I'd have lost. I still stayed at the hotel under a reservation I did make directly with the hotel. DO NOT USE RESERVATIONS.COM. IT IS A HORRIBLE DECEPTIVE CORRUPT COMPANY!

My husband recently booked a hotel in the nearest big city to us, because he had a Medical Procedure coming up. He called the Hotel directly, and assumed he was speaking to someone at their front desk. He received a confirmation email from the front desk of that Hotel. His procedure was cancelled, so he emailed directly back to the hotel to cancel. Today the Hotel called to see what time we were arriving, and when he said he had cancelled, they told him they had no record of this and he had to go through Expedia to cancel. By now we were on the day we were supposed to arrive at the Hotel We knew nothing about having to go through Expedia. Turns out it wasn't even Expedia but Reservations.com a company we had never heard of. He was not given any of this information at the time of booking, not given an itinerary number nor any directions on cancellation. So of course he assumed that he would just cancel through the hotel. After several hours of trying to sort this out we eventually discovered that we had to go through Reservations.com and I ended up speaking to the rudest customer service agent I have ever encountered. We are not impressed with Reservations.com at all. I would give them ZERO stars, but the computer won't accept this.

I thought I was making a reservation directly with a hotel and they said they were at the location. LIARS Two rooms were booked and paid for. Upon arrival after checking in we drove to the room. When we got out of the car there were needles in the next spot along with broken alcohol bottles. We went to the rooms they were very moldy and we could not breathe. We went to the desk and turned in the keys and told them we would not stay in a place that is a danger to the children. We checked into another hotel and then the hassles and lies started. I called reservations.com and told them what had occurred and told them that there were two reservations. Initially I was told I would have had to cancel two days prior to get a full refund. I told her we could not see the hotel and conditions from 12 hours away. She put me on hold then hung up on me. I called back and it took about two hours and a rep said we would get a full refund. It has been a month and over 10 phone calls and about ten hours on the phone telling me various lies including I did not cancel the other room and I would get a refund. Nothing has happened. NEVER BOOK with this company

I always use hotels.com or bookings.com. But recently I failed to notice that I was sent to Reservations.com, a different site. I had entered my credit card number and pushed Send before I saw that the reservation I had just made was nonrefundable. Yikes! Hotels and Bookings make it VERY clear whether a reservation is or is not refundable.

I have been in heart failure for 3 months and would never have made a nonrefundable reservation deliberately. I immediately called Reservations.com and told them about my goof. The customer service person said she'd ask management to review my dilemma and get back to me. The next day I received an email saying that the hotel owner refused to cancel my reservation or to offer me any type of refund for my 3 days. That's just crazy! If I'd checked in off the street and told him I wanted to stay 3 days, then left early, he couldn't have charged me for 3 days. Just now, several days later, I called the hotel to tell the manager that, sure enough, I am having heart issues and was told not to leave town before a four-hour diagnostic test next week. The manager basically said "tough" and hung up on me. So I am paying for 3 nights for a hotel while sitting at home in another state. Never again will I use Reservations.com.

Made a mistake and did not see their fine print on a reservation. It went throgh as nonrefindable. Called immediately to change the reservation to a refundable one and willing to upgrade to refundable price. Agent just said no. Talked to supervisor and she would not help.
BUYER BE AWARE AND WARY OF THIS COMPANY.