Abbott W.

I googled a specific hotel to make a reservation and was switched to reservation.com. I booked thinking all fees covered and found out immediately via my AMEX that I was charged a $14.99 booking fee. Within minutes I cancelled (after being warned I could not book again at this hotel) but told no refund of booking fee. Customer Service Rep was horrendous on phone. Even if I wanted to would never use his device again

And to make matters worse, I called hotel directly and got a rate with taxes over $125.00 LESS with free cancellation up to one day before checkin.

So not only a ripoff but thievery.

If I did not have to stay at hotel would find another place

When I check in will give the GM a piece of my mind

TO EVERYONE - DO NOT USE RESERVATION.COM. AND BEWARE THAT THEY DO NOT HAVE THE LOWEST RATES AT ALL AND CHARGE A NON-REFUNDABLE FEE