adam c.

In mid-March, 2017, I made a phone reservation at what appeared to be the Marriott reservation center to reserve a room at the Marriott Airport Tampa Bay. However, my call must have been diverted to this company. I thought I was dealing directly with the hotel and was not advised otherwise. I was offered and selected the "best rate" if I paid upfront. I authorized $257 and later found that I was debited $257.18 US and another $14,99 which I didn't know about or authorize.

When I wasn't sent an email confirming the reservation, I phoned the Marriott and was advised that they had no record of the reservation number I had been given over the phone nor was a room reserved in my name. I made another reservation, this time directly with the hotel, and received a substantially lower rate than the one I had been quoted. At this point, I didn't know what had happened

When I checked into the hotel on March 20, another reservation was found in my name but no record of payment! On April 23,2017, I received an email from reservation.com tankding me for my business and offering some ""hand-picked " travel deals and special offers.

I am still trying to sort this out but do not expect that they will offer a refund. They obviously have my money as "Hotel*Reservations.com" appears on my credit card records.

This is a crew of shysters. I expect that they are probably peppering online search engines with their phone lines cited as reservation centers from major hotels. Lesson learned to be more careful.