Carolyn L.

I thought I was making a reservation directly with a hotel and they said they were at the location. LIARS Two rooms were booked and paid for. Upon arrival after checking in we drove to the room. When we got out of the car there were needles in the next spot along with broken alcohol bottles. We went to the rooms they were very moldy and we could not breathe. We went to the desk and turned in the keys and told them we would not stay in a place that is a danger to the children. We checked into another hotel and then the hassles and lies started. I called reservations.com and told them what had occurred and told them that there were two reservations. Initially I was told I would have had to cancel two days prior to get a full refund. I told her we could not see the hotel and conditions from 12 hours away. She put me on hold then hung up on me. I called back and it took about two hours and a rep said we would get a full refund. It has been a month and over 10 phone calls and about ten hours on the phone telling me various lies including I did not cancel the other room and I would get a refund. Nothing has happened. NEVER BOOK with this company