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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,960 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
For the most part he did a very good job. Got my reservation completed. Had some difficulty understanding him at times.
I thought I was talking directly to the Carlisle Inn to put a hold on a room. I even asked that, I believe. A few weeks after I'd made reservations I saw the whole charge over $778 was on my credit card. My daughter told me I'd probably gone through a third party, so she called the hotel and sure enough I'd gone through Expedia unknowingly. The person on the call, Merik, should have told me I was going through a third party, or Expedia. Lesson learned at 73!
Greetings Mindy,
We have confirmed that a full refund has been issued back to the card used during the time of booking. Please allow 2-10 business days for this to reflect back onto your account depending on your financial institution. With this information, we do advise contacting your financial institution with questions regarding processing and follow up.
We hope we were able to assist you!
Thank you
Caitlin Thomas
Jennifer was so wonderful. She was accommodating to our needs, answered all of our questions thoroughly and helped us plan our stay! Thanks so much for great customer service!
Greetings Jenny!
We appreciate your time sharing your experience with Jennifer! We strive to provide the best service to all our guests and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very bad the person I was taking to said my card didn't come through and there are 2 charges on my card plus another one in my credit crd
Greetings Jose,
I am happy to assist you. Please provide the itinerary number and the email address associated with the reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
Flight delayed due to mechanical problems so ETA is very late. Carrie was upbeat and so helpful. Magic!
Greetings DeeDee,
Quality and value are super important to us, so it's great to know Carrie was able to hit the mark for you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was under the impression that I was speaking directly with a Hampton Inn Reservations host. The total charge was $297 after room charge of $209 plus fees. When we arrived at the Hampton Inn in Waynesboro, Ga they said the room should've been $160.00 plus incidentals. It's a shame when people are taken advantage of like this. We had to make an unexpected trip for a medical reason. Please advise if anything can be done to give us a partial credit for this. Any help will be very much appreciated.
Greetings Patricia!
I’m glad to help! Please note that if the reservation has been fully utilized, any refund is solely at the hotel’s discretion. If you do have the name of a person at the property who approved your refund I will be happy to reach back out. If you have any further questions or concerns, feel free to reach out to me personally at caitlin.thomas@reservations.com.
Thank you
Caitlin Thomas
Jerry was so helpful, positive and respectful! It only took a few minutes to get the reservation done. I was very impressed with his customer service!
Greetings Jane!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Jerry's efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Our agent was very helpful and patient. Gave us a great rate for our stay. See you Sonesta August 25-25 til August 29th 2025
Greetings Randolph!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Agent was very courteous and professional. He answered all my questions and even found an additional discount for me. Thank you so much for your help.
Greetings Joy!
Thank you so much for taking the time to give us a 5-star rating! We look forward to all your future bookings and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Great, Nick was very pleasant.
However, no answer at reservation phone number shown on website *******950. Instead I had to call *******594.
Greetings Carol!
I am happy to assist you. Please provide the itinerary number along with the email address associated with your reservation to caitlin.thomas@reservations.com. Thank you and I look forward to assisting you!
Kindly,
Caitlin Thomas
I had the pleasure of making reservations with Eboni, she was very accommodating, professional, and had a great sense of humor. I look forward to my stay at the beach. Thank you, Eboni
Greetings John,
We are overjoyed to hear about the wonderful customer service you received from Eboni! We are so grateful for the opportunity to assist you with your booking and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
The hotel was not available for the dates I need but the CSR was helpful in locating another hotel nearby.
Greetings P. C,
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I reserved a room for the week and Eboni was very polite and helpful. She set everything up for me in a prompt manner.
Greetings Ron,
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Eboni's efforts resonated with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was led to believe that I was talking to the hotel. Since I was only 2 blocks from the hotel I told the agent I would walk there to handle the reservation that I needed due to a cancelled flight. I was told that the front desk was busy and she would help me. It ends up I paid DOUBLE for the room and when I checked in the hotel told me I never spoke with their reservation service. This was a deception that shouldn't be allowed and a costly mistake on my part.
Greetings KC D,
I’m glad to help! Please note that if the reservation has been fully utilized, any refund is solely at the hotel’s discretion. If you do have the name of a person at the property who approved your refund I will be happy to reach back out. If you have any further questions or concerns, feel free to reach out to me personally at caitlin.thomas@reservations.com.
Thank you
Caitlin Thomas
I thought I was calling ElPueblo Lodge directly, unfortunately I call basically a call center. The agent I spoke with was hard to understand, she spoke fast. Quoted me a price over $100 more than Hotel Tonight Said it was last room... Driving from Oklahoma I felt pressured to take the room. Got here, said vacacy, price was $209. Fernetta helped me by apologizing for my frustrations, saying she would be escalating my complaint to the correct department. Said I was to expect an email after reviewing. She handled this tired lady who was given false information a glimmer of hope.
Greetings Rebecca!
We’re so happy to hear from you! Thank you for your valuable feedback! Should you have any further questions please feel free to contact me at caitlin.thomas@reservations.com. Thank you for booking with Reservations.com!
Thank you
Caitlin Thomas
My experience was awesome. Edgar Jesus was so pleasant and wanting to help me out. Wonderful customer service!
Greetings Bridget!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Johan was very helpful while trying to find me the best deals on hotels he let me know wat my options were and was very helpful in assisting me
Greetings Jaquetta!
Thank you for your feedback. We are glad to hear that Johan from our team was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Kerri Lee was super helpful. She went above and beyond helping us find a hotel, even though her hotel was booked for the evening truly appreciate it her efforts we were truly in a bind. We were able to enjoy our convention of Jehovah's Witnesses in Rockford.
Greetings Cynthia!
We are overjoyed to hear about the wonderful customer service you received from Kerri Lee! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Real nice and respectful I enjoyed his service he also was very informative about the hotel and where it was located as well
Greetings Marquise!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called for reservations in Fort Madison. Not knowing they would help with availability within town! It was very simple! He was very helpful and cordial!
Greetings Robyn,
We appreciate your time sharing your experience and look forward to assisting you with all your future travels! Keep Reservations.com for all your future travel needs!
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings David!
Thank you for this information, we have forwarded this to our team for further improvement! Quality and value are super important to us, so it's great that we were able to assist you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas