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Reservations.com Reviews Summary
Reservations.com has a rating of 2.9 stars from 2,949 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Reservations.com most frequently mention customer service, credit card and actual hotel. Reservations.com ranks 15th among Hotels sites.
The hotel was not available for the dates I need but the CSR was helpful in locating another hotel nearby.
I reserved a room for the week and Eboni was very polite and helpful. She set everything up for me in a prompt manner.
Greetings Ron,
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that Eboni's efforts resonated with you! We look forward to all your future travels! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I was led to believe that I was talking to the hotel. Since I was only 2 blocks from the hotel I told the agent I would walk there to handle the reservation that I needed due to a cancelled flight. I was told that the front desk was busy and she would help me. It ends up I paid DOUBLE for the room and when I checked in the hotel told me I never spoke with their reservation service. This was a deception that shouldn't be allowed and a costly mistake on my part.
Greetings KC D,
I’m glad to help! Please note that if the reservation has been fully utilized, any refund is solely at the hotel’s discretion. If you do have the name of a person at the property who approved your refund I will be happy to reach back out. If you have any further questions or concerns, feel free to reach out to me personally at caitlin.thomas@reservations.com.
Thank you
Caitlin Thomas
I thought I was calling ElPueblo Lodge directly, unfortunately I call basically a call center. The agent I spoke with was hard to understand, she spoke fast. Quoted me a price over $100 more than Hotel Tonight Said it was last room... Driving from Oklahoma I felt pressured to take the room. Got here, said vacacy, price was $209. Fernetta helped me by apologizing for my frustrations, saying she would be escalating my complaint to the correct department. Said I was to expect an email after reviewing. She handled this tired lady who was given false information a glimmer of hope.
Greetings Rebecca!
We’re so happy to hear from you! Thank you for your valuable feedback! Should you have any further questions please feel free to contact me at caitlin.thomas@reservations.com. Thank you for booking with Reservations.com!
Thank you
Caitlin Thomas
My experience was awesome. Edgar Jesus was so pleasant and wanting to help me out. Wonderful customer service!
Greetings Bridget!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Johan was very helpful while trying to find me the best deals on hotels he let me know wat my options were and was very helpful in assisting me
Greetings Jaquetta!
Thank you for your feedback. We are glad to hear that Johan from our team was able to assist you with your booking, we are always happy to help! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Kerri Lee was super helpful. She went above and beyond helping us find a hotel, even though her hotel was booked for the evening truly appreciate it her efforts we were truly in a bind. We were able to enjoy our convention of Jehovah's Witnesses in Rockford.
Greetings Cynthia!
We are overjoyed to hear about the wonderful customer service you received from Kerri Lee! We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Real nice and respectful I enjoyed his service he also was very informative about the hotel and where it was located as well
Greetings Marquise!
We truly prioritize the well-being and satisfaction of all our guests, and it's heartwarming to know that our efforts resonated with you! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I called for reservations in Fort Madison. Not knowing they would help with availability within town! It was very simple! He was very helpful and cordial!
Greetings Robyn,
We appreciate your time sharing your experience and look forward to assisting you with all your future travels! Keep Reservations.com for all your future travel needs!
Kindly,
Caitlin Thomas
Quick and efficient. I don't do this over the phone, so this was my first experience, and a good one.
Greetings John,
Thank you for choosing Reservations.com. We look forward to all your future travels and we hope you keep us in mind for your future travel needs!
Kindly,
Caitlin Thomas
His hotel was sold out so he asked me if I needed help trying to find one close by. He assisted me in finding another hotel and booked everything for me.
Greetings Kristin!
Thank you for choosing Reservations.com, we look forward to all your future travels and hope you keep us in mind for your future travel needs!
Kindly,
Caitlin Thomas
Great customer service rep. Help me by providing direct numbers to our hotel as well as answers to questions we had not anticipated.
Greetings William!
We take pride in our customer service, and it's always rewarding to know we've hit the mark. We look forward to your future travels and stand by ready to assist! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Very professional job well done! Thank you! We will continue to use Hilton as as preferred hotel in thebfuture
Greetings Joseph!
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
I needed help with a cancelation as I was booked for the wrong date. Joel told me I had to contact booking.com
Greetings Tammie,
You have reached out to Reservations.com and not Booking.com. If you have reserved your booking with Booking.com we advise redirecting you escalation to them as they will be the point-of-contact to further assist you with a cancellation.
If you need any assistance with a Reservations.com booking, I am happy to assist you! I have provided my email address below for any questions you may have!
Kindly,
Caitlin Thomas
Caitlin. thomas@reservations.com
Thank you! I'm so pleased. I needed a last minute stay and Paige helped me find something excellent in my price range.
Just had a good conversation w reservation agent Cesar Hernan. I don't usually fill these out but he was personable, polite, and great to talk with!
Greetings Mary!
We are overjoyed to hear about the wonderful customer service you received from Cesar Hernan. We are so grateful for the opportunity to assist you with your booking and thank you for choosing Reservations.com!
Kindly,
Caitlin Thomas
Jose did an excellent job of answering my questions. He had help, yes. And although he has limited English, Jose came across as clear, patient & good with the public. He will do well in this position. Thank you, Jose. Have a great day!
Greetings Amber!
We appreciate your time sharing your experience with Jose! We look forward to helping you book your next stay and thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Pam was excellent in answering some basic questions I had during a call lasting approximately two minutes. This happened after one of her colleagues hung up on me after I said I wanted to ask a few questions before booking. I can't believe someone affiliated with The Penninsula would be so incredibly rude.
Greetings Kyle,
We take pride in our customer service, and it's always rewarding to knowing Pam was able to hit the mark! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Paige was such a big help! I couldn't afford the original hotel I wanted, so she hunted down a great hotel that is in my budget. She was calm and patient with my limited phone technology, and even pronounced the town name correctly! Well done, Paige! Thank you.
Greetings Marlene!
We are overjoyed to hear about the wonderful customer service you received. We are so grateful for the opportunity to assist you with your booking! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas
Went smooth and quick
He was very helpful and knowledgeable Guided me thru process without hesitation or hiccups
Greetings BJ!
We take pride in our customer service, and it's always rewarding to know we've hit the mark! Thank you for your feedback and for booking with Reservations.com!
Kindly,
Caitlin Thomas
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Greetings P. C,
We appreciate your time sharing your experience and look forward to helping you book your next stay! Thank you for booking with Reservations.com!
Kindly,
Caitlin Thomas