Reservations.comReviews 2,949

Same as all the other reviewers. DECEPTIVE, DECEPTIVE, DECEPTIVE. I was stupid and did not notice that this was not the hotel's website. I made the reservation for $85 and was charged $30 more with a $14.99 nonrefundable fee. Found out if I had gone to the hotel website, it would have been $20 cheaper. I have learned my lesson. This is a HORRIBLE website and ripping everyone off. DO NOT USE THEM. All of us agree. I won't be this stupid again.

I received an email confirmation stating the total amount my card would be charged including taxes and fees. Thank God Discover emails me when shady charges come through because reservations.com overcharged me by $215 more than the price per the email confirmation. When I called, Liz the supervisor stated that there was a "system glitch" and that the amount per the email was wrong. She said she would credit the $215, but I cancelled the entire reservation and reserved through the hotel directly. Shady shady shady!

In Dec 2014, I booked a hotel room through their site, thinking it's the OFFICIAL hotel website (somehow when their web address came up, the hotel name was part of address... something like reservation-peppermill-hotel.com, kind of tricky). Once I realized the booking was not directly from the hotel, and the hotel had better options on their own website, I cancelled my booking from reservations.com. They withheld $14.99 from the refund because it's "non-refundable". The trouble is that this $14.99 was not listed separately in the charges. Had I known about it, I would not have proceeded with the booking. I complained to a supervisor, who said she will give me a refund of $14.99. And she gave me a reference # for it. Sounds great except it's been four months since I talked to her. When I called back, they gave me a lot of run-around and excuses (like they can't find my booking because it's older than 90 days). Scam! $14.99 may not be much. But it has costed their credibility. So book it at your risk.

Fast forward to Jun 2016 (1.5 year later), they just emailed me to apologize and offer to refund the $14.99, IF I would REMOVE my review. Well, too little too late. I gave them 5 months to correct their mistake, before I posted my review. I was more than reasonable. Bottom line, I will definitely avoid this site.

I booked twice a room thinking I'm in the website of the hotel. Then I receive in my credit card a booking from Reservations.com and separate fee! I call to the number on the credit card charge, first they answer Expedia, then the pass me with someone else. I ask them to refund me, they see they don't return fee. I tell them I never went to your website, and they told me they reserve for the hotel. This is a scam. The second time I did it again, and again they charged me from Reservation. Com. I informed the hotel. This is crazy. Call to the hotel direct!

I attended a wedding in New Orleans. Wedding party had a special code. I thought that I was booking through Hotel's official website. Turns out, google directed me to reservations.com. They acted like they were the hotel. When asked about the wedding party's discount, they said all rooms had been taken, which apparently wasn't true.

So I booked. I went to site week of the trip. Reservation.com had exact same hotel rooms in same hotel for much cheaper. They would not give me the new rate, which was being offered by their site. Unbelievable.

They did not reveal booking fee. They showed amount of total charge on emailed reservation, then when they sent confirmation, after they had charged my credit card, they had added an additional $14.99 for booking fee. Fee was not disclosed upfront. Called and they said if I cancelled, they retain the fee anyway! Horrible!

I was appalled to discover that this site billed my credit card for an unauthorized transaction - a booking fee - which I did NOT approve. When I asked for a refund they claim that I was asked for authorization which was NOT evident. It would have been cheaper to book through the hotel directly.

We used reservations.com to book a 2 week vacay at The Curve Palms Springs. We were charged almost triple what some guest were paying. (others were paying $48,58, we paid $130 and were charged $169 on weekends) This site grabbed our money almost immediately. The Curve Hotel was not a good stay. Dirty Dirty Dirty! I would call this at most a 1/2 star hotel. We are still waiting for a $100 deposit fee refund that was suppose to be returned to us when we checked out. Wow! Why are these places allowed to operate. Unprofessional. They advertise free Wifi - NOT. Noisy music! Had to ask for toilet paper. If you are looking at a place to flop for a night I may consider it. However, never stay at this place for an extended time.

DO NOT USE RESERVATIONS.COM! UNLIKE MOST RESERVATION SITES, NO PRICE GUARANTEE IS OFFERED. TAXES AND FEES CHARGED BY HOTELS.COM WERE $100 LESS THAN ON RESERVATIONS.COM. I CALLED IMMEDIATELY AND WAS TOLD, SORRY, THERE IS NO PRICE GUARANTEE. WITH SO MANY OTHER SITES OUT THERE THAT DO MATCH OFFERS, WHY USE RESERVATIONS.COM? ALSO BEWARE OF THE MISLEADING WEB ADDRESS. I MISTAKENLY BELIEVED THAT I WAS CONTACTING THE HOTEL DIRECTLY, SINCE THE HOTEL'S NAME WAS THE FIRST PART OF THE WEB ADDRESS. THE LAST PART, HOWEVER, WAS RESERVATIONS.COM, WHICH IS THE COMPANY THAT WILL HANDLE YOUR RESERVATION. NO REASON TO MAKE ANY RESERVATIONS THROUGH THEM. BUYER BEWARE OF COURSE, BUT WHEN MANY COMPANIES ARE PROFITABLE HONESTLY, WHY PATRONAGE BUSINESSES THAT OPERATE ON THE MARGIN?

Reserved a hotel room but when I went ot check into the room they had already charged my credit card for the room and refused to change the charges and wanted me to pay a fee for putting the charges on a cooperate card. I had not even checked into the room yet and they had already charge for the room. The web site is a scam sight not connected with the hotel at all but when i went to the hotel web site that is were I reserve the room it was a fake site made to look like the real site. When I called the number for the site is was a company based in India not american based company