Reservations.com

My reservation was non refundable. Due to medical issues we were not able to attend my granddaughter's wedding. Customer Service confirmed every couple of days regarding the status of my refund. They were very kind and professional. I will definitely make reservations with them on my next trip.

I was quadrupled charged for a reservation that never happened on their website. Their call center is in the Philippines. American owned company with rude overseas customer service. They stole over 300.00 from me and I'm afraid I'll never see a refund. We need to take this company to the FBI, CIA, FCC, and Homeland Security for fraud. Do Not book with this horrible company.

I booked a trip a few weeks back and wanted to make some changes to my reservation. I called three times and talked to 4 people, none of which spoken clear English. All I wanted to do was add one night and change the room type. They refused and said I could make any changes even tho I had already looked and many of the rooms I wanted were available. So I told them just to cancel my original reservation and I would rebook immediately after through them again. They said there is no refund for my cancellation. Mind you, it's still two weeks until that trip. I will never do look at them for an option ever again and I will let everyone I know that they need to look elsewhere for reservations. They could have easily taken care of this and made me a happy customer. Instead I will be speaking negatively about them from here on out. Do yourself a favor and book somewhere else. Please!

I was extremely tired when I made my reservation, or I would have avoided the booking agent. Still, once I realized my error, I somehow thought the $15 booking fee would be the only additional charge. Believing I might really save on my rooms, I figured I might at least "break even." Silly me. The hotel's actual room rate was $25 less than the Reservations.com rate. I rented 2 single rooms, so ended up paying a total of $65 more for a one-night stay than if I had realized that I was using this site and called the hotel directly. If you use Reservations.com, you won't save a penny, and very likely will pay much more than the hotel is charging.

Reservations.com charged $140 more than the hotel's charge for a three night stay last week. Customer Service was prompt in replying to my request for a bill adjustment but provided no satisfaction regarding this huge addition to the bill... and offered NO refund. Do NOT use this site if you want to be treated fairly.

Charge of $15 to use the site? First time "shame on you" second time "shame on me". Will never use this site again and I don't know who would. You have too many competitors out there to pull a stunt like that!
After I posted this review, I was contacted by Jonathan in customer service. He told me they have modified their web page to more prominently display the $15 fee for booking. They also refunded my $15. I was more than satisfied with the resolution to this issue.

I booked a 2 night stay at the Hampton inn, in Idaho and thought I was getting the advertised price that I was looking at on-line. But when I got my bill it was $277 more than the quoted price. I am disputing this charge with my credit card company but not sure if I can get it back. They are a total rip off company.
I called them today and they put me on hold for 53 min. And then told me the manager will return my call within 24 hrs.
I am not holding my breath. I will contact the better business bureau

Like many of the other reviewers I thought I was making a reservation via the hotel's web site, only to find out it was through Reservations.com. If you don't read all of the "fine print" you won't know until it's too late that you're being charged a non-refundable fee of $14.99, even if you cancel the reservation the same day you made it. Most hotels, airlines, etc. don't charge a fee or penalty if you have to cancel within 24 hours, or some other pre-defined time. Reservations.com is a rip-off. I learned the hard way, and will never again make any reservations through this company.

I booked a room for one night at a hotel through this site, the booking agent booked me three times for the same room charging me $133 for each one. So my card got charged nearly $400 for a room that cost $75 if I just walked in off the street and paid for it there. The customer service is not in the USA and their english is hard to understand. Now I'm waiting 7 to 10 Business days to find out if they will refund me for the two extra bookings they charged me for. Never again will I do business with these people.

Overcharged prices on room, went to cancel, and got caught with agreeing to a 'slight' discount (pressed the wrong keys), which probably worked to my benefit anyway, as my sister cancelled with reservations.com over a year and a half ago, and have not been refunded. Will not, will never, won't ever, use this site again.

I've booked with this site many times and have never been disappointed. I even had to make a change on a reservation right at the last minute and they accommodated my request immediately. I actually place a high value on the sites reviews of each hotel, for they haven't steered my wrong yet- unlike many other sites that just put 5 stars on every hotel- even if they are poor. I'm not sure what the 1 star rankings are on this site? This is the only online booking engine I use for travel and will continue to use.

This is a scam service so please be aware of this! They do not follow their own cancellation policies and there are quite a few hidden charges that you will not know about until it's way too late. They will steel your money.

I made a reservation 6 months ago and with the economy, gas prices, cots of food, I can no longer go away. I called and begged for a refund with no sympathy. I could use the $200 plus I paid back then, but no one will help me. The just kept saying that it was nonrefundable and that is their policy. Beware of using this site. They have no compassion to help when circumstances cause unpredictable hardships.