RehlatReviews 814

Once you booked and paid you can no longer expect customer service after sales. They will reply to your email with a bot and promise to get back to you within 24 hours but you will wait for the rest of your life for nothing. 20+ emails I've sent none of them get an answer. I ended up contacting Singapore Airlines Head Office to escalate the issue and report them and that's how I got my refund from them. Please do not book from this site and don't waste your money and time.

We booked 2 nights in Kempinski Bali in October 2023 (700$). When we arrived, the hotel informed us that our agent (Rehlat) cancelled the reservations, we were left to are-book again with 1000$. And we never got our refund from Rehlat till now! We keep on contacting them via email, Instagram, ticket, but nothing. They won't even refund us the 700$ that we paid them! Do not use them, it is a scam, we are truing to take legal actions. They don't even bother t respond!

I am very frustrated! I have called probably 5 times and emailed multiple times as well. They opened a case for me then closed it without informing me why! It has been 7 months and still no refund.

I cancelled a stay at the hotel, which is allowed as part of my booking and despite the fact that the cancellation and the right to a refund have been confirmed to me, I have been waiting for the money for about four months.
I have asked several times by email but they told me that they had a problem in the payment office.
I highly recommend not using this company.

Please dont fall for this scammer company Rehlat...Becareful! Their site displays cheap rates and as the departure date comes close, a message or email comes from rehlat saying the flight has been cancelled and then upon asking for refund they will keep dragging for months and year...Take care from this $#*!ty so called company rehlat

Buyer BEWARE! YOU are at risk to getting scammed for trying to be cheap and save 10-20%. Do yourself a favor and believe the LOW rating and numerous complaints. Just stick to a service that is reputable. Being cheap cost you more money in the long run. PUT THIS FRAUDSTER OUT OF BUSINESS AND DO NOT BOOK WITH THEM. Happy and safe bookings elsewhere!

Booked accommodations with them and paid cash. Upon arrival at the hotel I was told it was canceled a day ago. I struggled to get the refund until I requested my bank to reverse the payment. I will never use them again.

Bookings cancelled and they ask for more money.

There seems to be theme with this company. They cancel the booking and will ask you to rebook at a higher price. When you refuse, they will offer a refund. Like many, I have been waiting almost a year for the refund. They always write the same reply "Please accept our sincere apologies for the inconvenience caused. This is to inform our finance department is working on the request and the refund receipt will be shared very shortly."

I have spoken to them on the phone and its always the same. That will pass the matter on to the team that deals with refunds. I no longer expect the refund and I am fully aware that they are SCAMMERS

Scammers whenever I call to get a refund they say ok we will contact the specialized team and you will get a answer in 24h... today is the 8th time I call them and they say the same thing and I sent tens of emails... avoid them at any cost they cancelled the flight last minute... first of all they said we will deduct 250 SAR for admin fees then a month later they said we will deduct 650 SAR and i have attached the emails

You book at low rate, then they won't issue the ticket on spot but after couple of hours will ask you a fake question to delay issue the ticket, then say sorry you have to pay an additional fee 9 BHD per person as the rate increased… and finally wait three months to get your money back…

Worst people and scammers, thieves.
There website must be taken down and they should get from hackers what they do people

Reservation: RCO*******
I booked two nights in a hotel in Rio and then canceled the reservation having the right to a full refund...they are absurd thieves! Meanwhile the cancellation section wasn't working on the site and I had to do everything via email, since November 28th I've already sent 10 emails and called twice they always reply to wait because they have problems making refund payments etc. (copy paste message). THEY ARE SCAMMERS AND ABSURD THIEVES! ABSOLUTELY AVOID THEM! I'm proceeding with the complaint and what they deserve!

If you only have 0 rating i will give 0 for your service first your giving price and if customer already finish to make booking and pay and you will cancel the booking because the price is on sale price first of all you are the one give ur price and if everything is done you will cancel and the refund will take time for u to give back.please give back my refiund for cancelling my booking. Will not book in this website again not good sevice at all.back experience

Just stay away from them and you can sleep well at night.
Booked a room and was given a booking reference number but it shows 'No records found' whenever I go to Rehlat.com to check booking status. They didn't reply to my email. That made me realise I had been scammed. I had to book a room again using another reputable travel portal to ensure no anxiety attack during travel.

Please avoid this scam company with all means.
Booked a travel from Riyadh to amman, the company cancelled without a cause, and I have been trying to get my money back for the last month without any appropriate response, just delays.
Very bad customer service, no updates, does not return emails…
Please avoid with all means, SCAM company

Issued A Ticket Form Rahlat On 18th Nov And After 3 TO 4 Hours I Got A Mail That Ticket Is Not Cofirmed And I Took From Another Site And I Lost Aed 800 For 3 Pax.
I Thought Its Ok Will Get The Refund.
Still I Dint Get The Refund And Today When I Called Them They Are Saying I Cannot Talk To The Finance Department Regarding Payment And I Have To Wait For The Mail
Its More Than 14 Days I M Waiting For The Payment
They R Saying Its Under Process

I made a flight booking with them they charge me money and when i went to airpot for check in airlnies say there is no booking with this pnr i called them 10 times they said its confirmed till i missed my flight then again i call them they said you will get an alternative ticket and they make me wait 10 hours after this no reply no calls attended totally scam fruad website like this should be banned

I have bought 1 tickets and it was canceled by Rehlat and befor 3months I have not received the refund and eveytime you asked they said " we are having a technical problem web, please call on 1 hour" that's fraud. I believe the bast way to solve this issue is to report in the your local bank and center bank and that what I did even thought they said it would take 24 hrs but report it. But comapany not refund my money...
Bookin id number *******