Rehlat

I NEED A REFUND NOW OR YOU WILL BE REPORTED TO THE MINISTRY OF COMMERCE ANS TOURISM! BOOKING ID *******. MONEY WAS TAKE BUT FLIGHT WAS CANCELLED ON THE AIRLINES! POLICE AND THE COURT WILL DEAL WITH ALL OF YOU!

I booked a Hotel in Germany for my last summer vacation through Rehlat. On the day of the trip, I was notified by the hotel that the reservation had not been processed. The lodging fee had already been paid, but I had no choice but to spend the day outside trembling. I have not received a refund of the amount paid to this day, even 8 months after the incident. I sent an e-mail 8 times, but all I got back was a formal reply saying that I would take care of it soon. Guys, I really really beg you, please don't book anything through this company as it will steal your time and money.

Cancelled my Emirates ticket in September 2020 and have been following up ever since! Keep receiving the same response that the department "concerned" shall respond shortly! Really appalling experience with them and would strongly advise everyone to deal directly with airlines or other aggregators!

Its an amazing website for booking tickets. Although the customer support call centre keeps you on hold for 15-20 mins before answering the fares that they offer are cheaper than other websites. I had booked a ticket and wanted to cancel it and book another ticket. They said they will be refunding back the cash into my account within 2-3 weeks but it was done in merely just 5 days. I was a bit worried when i was going through the reviews mentioned by others but it was not the case with me. I give them 5 stars. Keep up the good work rehlat team.

I had raised a request to refund my canceled flight amount in oct'2020 month. Since oct I am waiting for the same but hard luck not yet processed and keeping followup with Rehlat but not getting any satisfactory response

We have done hotel reservation on 1st week of April 2023 (Booking ID - RAE*******) and they could not provide the service. Hence, we requested for refund on 4th April 2023 and they promised within 10-12 business days. Till now we didn't receive our money back.they keep says 24 hours of time to process, but still no progress.
Definitely will not use them again and I do not recommend anyone use their services.Absolutely the worst, even one star is a lot. I should have read the reviews before booking with them. We will never repeat the mistake again.
I wonder how come the management of this company does not take any actions.
They don't have any shame to repeat the same reasons when we are calling. Anyway, i am going to take legal action against Rehlat. These people wasting our time and won't even reply to the emails.

If you have been a victim of this fraud company, please email *******@dda.gov.ae
Because the DDA granted this scam firm a license.
Whoever is not receiving a refund, please dispute the transaction via bank! So that every bank's will put Rehlat website blocked for future transactions!
At least we can avoid losing money to this con artist!

I can't begin to detail the story behind my experience with Rehlat! Not only are there response times to emails a joke given it's the travel industry, their inability to actually read a simple email is outstanding. Their constant promos indicate their poor business model, they have to lure unsuspecting customers in with discounts as they have no repeat customers. Skyscanner are a small bit more expensive but worth it. One word of advice don't waste your time with this company, you'll regret it and you'll end up spending more in the long run. Never again!

Booking ID ******* - Mine and my husband's ticket got cancelled since July 2020 and still did not receive the refund. I made so many follow up emails and been receiving the same response "We do apologies for the delay in refund process, we have already added to refund priority list and will be processed soon". Very disappointing!

Dear Rehlat,

Ticket Number ******* was just received on Sat, Jul 24,2021, at 7:34 AM Rehlat / *******@rehlat.com but I'm refunding since September 2020.

I just want to follow up out refund since September 2020. We're receiving the same message from you for the last 13 months but still, nothing happens. Please give me an update when you can refund my money.

Now, no one replying to any of my follow-up emails.

Please never book through this site. Worst customer service and highly unprofessional.If by any chance u need to cancel your ticket or ticket got cancelled, Rehlat company won't refund a penny. Everybody charges 40-50AED as convenience fees, but they charge hefty amount and in case of cancellation, equal the ticket amount which is very strange so that customer don't get any refund if ticket het cancelled. Kindly be very cautious before booking through Rehlat. Worst experience ever.

I booked a hotel in Sydney using them, apparently there was a technical issue on their side that mean the purchase couldn't go through. They said that they would return the amount I spent within 15 working days. This never happened. I am out of pocket $600. Avoid at all costs.

WARNING! Disgraceful Travel Agency
WARNING!
This Company is a disgrace! It should be withdrawn from the internet. Do Not Use This Site!
It's hard to believe that they don't even care about the countless bad reviews. I share the same problem as others of trying to extract a refund of a €1487.98 for 36 days. The constant auto reply with further false promises is irritating to say the least. If it's a ploy to get me tired of countless emails and to stop me complaining it wont work. I will now email every day until I get my refund I will also put an update here every day. This is unacceptable behaviour. C.B.

Never ever book a ticket with them cause in case if u want to cancel the ticket u will receive only 24 hour's wait from them that am receiving from last 2 months and if u cal they'll repeat the same thing. Already 3 months now so better we all need to take a legal action against this agency so no one will suffer for his own money. And can someone tell me how I'll rate a zero Star for them. Cause they even don't deserve a 1 star rating.

I cancelled my ticket on 03 March Beirut-Riyadh-Beirut. More than one month calling them and they repeat the same reply, "We received the refunded money from MEA airlines and we sent an email to the finance and head office. They will call you within 24 hours and deposit the money in you account". Unfortunately, they never called me, or returned the money, but only lie at the customers. Please don't deal with Rehlat. My cancellation request#: *******.