Cancelled my Emirates ticket in September 2020 and have been following up ever since! Keep receiving the same response that the department "concerned" shall respond shortly! Really appalling experience with them and would strongly advise everyone to deal directly with airlines or other aggregators!
Dear Krishnan,
We understand your concern and would like to resolve this issue at the earliest.
Please share your booking details through direct message on Fb/Twitter to check and resolve at the earliest.
Regards,
Customer Delight Team