RainbowReviews 169

I placed an order online from rainbow on 6/4/24 and another order the following day 6/5/24 as of yet I still haven't received neither of my packages, my packages are being shipped by FedEx smartpost which is the slowest and worst shipping carrier method to use, and when I check the fedex tracking system the status says my packages are in ellenwood georgia facility and it has been there for over a week now and ellenwood georgia facility is the slowest and worst as well for any packages to go through, and now FedEx Smartpost has finally handed my packages over to USPS for delivery and the USPS shipping status says on one of my packages status that it's arriving late delivery date unknown and on my other package the status says that a label was created waiting on package from rainbow the shipper. I called rainbow customers service on 6/14/24 about this issue and the representative repeatedly talked rude nasty & unprofessional just because I asked her about the long wait time and I still don't have what I paid for and ordered online from this company, but my issue wasn't resolved by that nasty attitude individual so called representative. I will never buy anything else from this sleazy low classed unprofessional business again.

The price of the item is good; store is clean. I have problem with an associate the attitude, unfriendly, dirty and didn't greet the customer and a manager there is rude and donot greet some customer😒 🙄

I bought a dress on 4/17/2024 and return the dress on 4/18/2024. Went to the original store that I bought the dress from didn't notice the sign on the door so go into the store the lady at the counter ask him can she help me I told her I needed to do a return she said she was unable to do the return due to the system was down I had to go to the one up the street I said okay and proceeded to walk out the door as I was walking the other lady that was in there working with her said isn't the sign on the door, okay who ask you maybe I didn't see the sign, the other lady said yes it is still up there. I start to turn around and say maybe I didn't see the sign. My thing is that is your job and sometimes people may not see a sign but it is ur job to be the mouth peice. Then go to the store in the mall and they wasn't any better. Rainbow need to get better employees with a better attitude. Do the job you signed up for, get ur check and go home! Just saying!

The store manager made a very rude comment about my body I didn't appreciate it at all. I came to spend my hard earned money just to get talked about from the store manager around 2pm

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama ******* and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

I returned an order 1 day after receiving it. The story was the system was down and only store credit was available, policy is if you have the receipt you can get a refund, not in my case i was told once your refund goes on a gift card it cannot be reversed, never again will i purchase anything from this store and i will be informing my family and friends to stay away from them period... Policy not worth the paper it's printed on... It was not my fault the system was down, and my order was purchased with a visa debit card...

I went back to the store to return 2 shirts that did not fit and the employee there told me I could not return it because I didn't have the receipts mind you I still had the tags attached and all I wanted to do was get a different size and they still refused. Needless to say they have lost a loyal customer I won't ever go back again. There policy is the absolute worse!

I ordered my products a week ago was told my package would be here Friday then Monday it's now wed 12/13 and fed ex web site says it's out for delivery today 12/11...what the f#@k!. The customer service representatives were EXTREMELY RUDE AND THEY LACKED THE KNOWLEDGE NEEDED TO EFFECTIVELY DO THEIR JOBS! I will NEVER EVER order anything from them again. Then I cant even get a refund until fed ex explains to Rainbow where my package is. None of this is my fault as the consumer yet im being penalized as if it is. Retail or online I will never shop with them again. RUDE $#*! PHONE CUSTOMER SERVICE REPRESENTATIVES! HORRIBLE ATTITUDES!

Package not here in a timely manner. It's been 10 days and the add within 5-7 days. Package still in Ellenwood, Ga..

I purchased 4 items; none of them worked for me and were very low quality. When I tried to follow their return procedures, it was IMPOSSIBLE. I was never able to find an address to mail the items back, nor was I able to connect with a live person -- just their stupid AI "assistant" which was less than no help. I'm angry that I spent 6 days trying to locate the address or talk to a real person but, more than that, I'm deeply disappointed that a company who promotes themselves as a faith-based clothing company is apparently just a ploy to get people like me to buy from. They should hold themselves to an even higher standard than other online retailers who make it EASY to return items for a refund or exchange. This company makes it IMPOSSIBLE to return items, so I will never purchase from them again.

Employees dressed like trash, gossiping about other employees, Trashy, dirty store, racist against white customers.

I like Rainbow Shops, I did frequent this shop before covid, I've been shopping online. Today I wanted to stop in my local Rainbow, the only male has no customer service skills, the front associates (cashiers) were worse, no greeting, lots if cussing, & verbally abused the absent manager about her Lexus. The only thing I need when I spend my green is a confident HELLO!

I ordered my clothes and spend more than $100 and I never received my order, they said they send it to me and gave me a fake parcel number that never existed, I ask for my money back but they don't want to assume responsibility on this!
They never refund my money
THIS IS A SCAM! Do not shop here!

I never received a package that was reported as delivered. Called Rainbow and they said oh well it's not our fault and there's nothing we can do for you. WTH? I spent my money to give them business and they say OH WELL? Never again!

Should be able to give negative stars! These people are crooks. I made purchase 134. Based on them having a 45 day return policy. I received items, they are too large, and had ordered smallest sizes they carry. They are refusing to let me return these items, first they said return shipping was to expensive. I said I didnt care it was worth it for me to get back what i could of my 134. Next they said " i should GIVE THE PRODUCTS AWAY OR SELL THEM MYSELF AND THEY WOULD GIVE ME 4.00" and said NO, I AM RETURNING ITEMS! They returned with i should sell them and they would give me 5.00! This is UNBELIEVABLE! How can companies get away with doing this? There has to be some way to PREVENT THIS? I have to work almost 10 hours for 134. But i should just GIVE IT AWAY, NO! Help!

Fitting rooms are closed STILL due to COVID@ Rainbow Shoppes Altamonte Mall store in Altamonte Springs Florida. Insane! COVID was 4 years AGO! I left their store & approx. $200.00 in clothing. I did not purchase any clothing that I wasn't allowed to try on!

Ordered my son some back to school Khaki pants. Although I sized up 2 sizes, when I received them they were too small.
If you return using the SHIPPING LABEL they provide, be aware that you will be PAYING MORE to ship them back then what you would actually pay if you shipped them using your own label! Very disappointing, will NOT be buying from this site again.

You include a return label only to Charge me $7 for a return on a $20 item? Ridiculous! I might as well have kept it. Poor customer service.

It seems over the past years, this company's prices have increased for low quality material. Not cool.