• Rainbow

Rainbow

Overview

Rainbow has a rating of 1.5 stars from 167 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Rainbow most frequently mention customer service, return policy, and store credit problems. Rainbow ranks 2332nd among Women's Clothing sites.

  • Service
    51
  • Value
    40
  • Shipping
    36
  • Returns
    41
  • Quality
    35

This company does not typically respond to reviews

Positive reviews (last 12 months): 0%
Positive
0
Neutral
1
Negative
22
17
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • VERY POOR CUSTOMER SERVICE They make up prices as they go.
  • I refused whilst the customer service rep continued to explain over and over Rainbow's return policy.
How would you rate Rainbow?
Top Positive Review

“Rt 33 Rainbow Store, NJ”

PrincessH O.
8/6/22

The Store setting is nice, clean, they have good deals, stylish clothes, nice shoes, nice bags, necklace, nice earrings, fancy phone case, body cream, perfume etc. It have almost everything there like Walmart. The workers there Are nice, friendly and they give good service. Not all the workers at all the rainbow stores are nice read the review before going there thanks.

Top Critical Review

“Very Rude Cashier”

Tiffany B.
2/17/24

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama 35206 and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

Reviews (167)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (39) return policy (13) rainbow shops (18) store credit (11)
Thumbnail of user tiffanyb1163
1 review
0 helpful votes
February 17th, 2024

I just visited the store located at 9158 Parkway East space 11A in Birmingham Alabama ******* and this was the worst experience every. The cashier was very rude and had a very nasty attitude. She didn't speak to her customers and when she was spoken to she did not speak back. I'm not sure if she was having a bad day or not but that is no way to deal with the public and if my daughter didn't need those items that I purchase I would have put everything back like I put back the other things. This was my last time visiting this location. If customer service is like this, I will not be returning to any of your stores.

Products used:
Underwear. I was about to purchase a jacket but the cashier acted as if me asking her the price of the jacket was a problem so I put it back

Service
Thumbnail of user geaced
1 review
0 helpful votes
January 7th, 2024

I went back to the store to return 2 shirts that did not fit and the employee there told me I could not return it because I didn't have the receipts mind you I still had the tags attached and all I wanted to do was get a different size and they still refused. Needless to say they have lost a loyal customer I won't ever go back again. There policy is the absolute worse!

Service
Returns
Thumbnail of user pnice2007
1 review
1 helpful vote
January 16th, 2024

I returned an order 1 day after receiving it. The story was the system was down and only store credit was available, policy is if you have the receipt you can get a refund, not in my case i was told once your refund goes on a gift card it cannot be reversed, never again will i purchase anything from this store and i will be informing my family and friends to stay away from them period... Policy not worth the paper it's printed on... It was not my fault the system was down, and my order was purchased with a visa debit card...

Thumbnail of user anthonydiona77
1 review
2 helpful votes
December 13th, 2023

I ordered my products a week ago was told my package would be here Friday then Monday it's now wed 12/13 and fed ex web site says it's out for delivery today 12/11...what the f#@k!. The customer service representatives were EXTREMELY RUDE AND THEY LACKED THE KNOWLEDGE NEEDED TO EFFECTIVELY DO THEIR JOBS! I will NEVER EVER order anything from them again. Then I cant even get a refund until fed ex explains to Rainbow where my package is. None of this is my fault as the consumer yet im being penalized as if it is. Retail or online I will never shop with them again. RUDE $#*! PHONE CUSTOMER SERVICE REPRESENTATIVES! HORRIBLE ATTITUDES!

Tip for consumers:
The representatives that answer the phone are dumb and rude. She lacked the KNOWLEDGE needed to do her job effectively rather than say she didnt know she hung up on me. Something you should never do to a paying customer. The reason you have job is because we shop at these stores remember that the next time you hang up on a paying customer.

Products used:
2 pair of snow boots size 5 toddler for my granddaughter. A pair of black boots for myself.
Bever received any of it.

Service
Value
Shipping
Returns
Thumbnail of user monicsyb
1 review
0 helpful votes
March 7th, 2024

The store manager made a very rude comment about my body I didn't appreciate it at all. I came to spend my hard earned money just to get talked about from the store manager around 2pm

Service
Value
Shipping
Thumbnail of user elisabethk54
1 review
5 helpful votes
May 31st, 2023

Always remember you get what you pay for.
The prices are low sure but so is the quality.
Plus the sizes run small. Had to return several items. Discovered this one after the fact kept only cause would have cost more to return it than what it's worth will wear it till it falls apart (won't take long).

Products used:
Socks this duster and one other duster not reviewed

Value
Shipping
Quality
Thumbnail of user bettyharris918
1 review
0 helpful votes
October 15th, 2023
Verified purchase

I like Rainbow Shops, I did frequent this shop before covid, I've been shopping online. Today I wanted to stop in my local Rainbow, the only male has no customer service skills, the front associates (cashiers) were worse, no greeting, lots if cussing, & verbally abused the absent manager about her Lexus. The only thing I need when I spend my green is a confident HELLO!

Service
Value
Thumbnail of user jamieb1162
1 review
4 helpful votes
February 11th, 2023
Verified purchase

First I waited 4 weeks to get my order in only which half showed up. The small does not fit a 5'5 Woman at 125 lbs, they are more medium/large. I asked when my other half of the order will arrive and I'm on week 6 and counting, no definite answer for arrival. I asked for a refund on what I do have and they told me to gift it. They will not refund my order. I now have $100 worth of clothes I can't wear. Do not waste your time or money with this supposed faith based company.

Tip for consumers:
The small is a medium

Products used:
Necklace

Service
Value
Shipping
Returns
Quality
Thumbnail of user anniev73
1 review
1 helpful vote
July 9th, 2022

I received a broken earring and found that I had a pair of two left earrings. I asked for a replacement but was told when I called in that they don't give replacements only refunds. That's not my fault and if I reorder I'm taking a chance at getting another pair of broken earrings and have to pay another shipping charge and wait for them to come in the mail. This isn't the first time I've received broken earrings from Rainbow, it's just the first time I've complained. It is my last.

Tip for consumers:
That broken items cannot be replaced. I really liked the earrings but I can't just wear one. I have an event an have to find another place to find something similar. I'm disappointed because I've been shopping with Rainbow for years.

Products used:
Dress, top

Service
Value
Shipping
Returns
Quality
Thumbnail of user chimeres2
1 review
3 helpful votes
March 4th, 2023
Verified purchase

First and last time ever ordering shoes from Rainbow. Both photos were taken after wearing one time. I wore the black ones to work and they literally wear coming apart as i was walking to my car after my work shift. Mind you i work a desk job. The brown/tan combat boots wore one day and by the time i got home the inside lining/padding is already separating. I will never buy their shoes ever again. I can't believe they actually charge $25 and up for most. These shoes aren't worth a dime. I got on sale so I'm mad but lesson learned. If the deal sounds too good to be true it is.

Thumbnail of user geraldinea84
1 review
2 helpful votes
September 13th, 2023
Verified purchase

I never received a package that was reported as delivered. Called Rainbow and they said oh well it's not our fault and there's nothing we can do for you. WTH? I spent my money to give them business and they say OH WELL? Never again!

Products used:
None. Wasn’t delivered!

Service
Shipping
Thumbnail of user andreaj662
1 review
6 helpful votes
April 19th, 2023

Now I remember why I stopped shopping at this store there return policy I came to exchange not get my money back but exchange something I bought not noticing I never got my receipt I keep all of my receipt just in case and I don't have that one they tell me the can't exchange without the receipt it's an exchange not a refund never I again and trust me my voice is strong why would I support such a thing so you just take peoples money just so

Products used:
Womans jumper

Service
Value
Returns
Quality
Thumbnail of user lynnc1006
1 review
1 helpful vote
October 29th, 2023

I purchased 4 items; none of them worked for me and were very low quality. When I tried to follow their return procedures, it was IMPOSSIBLE. I was never able to find an address to mail the items back, nor was I able to connect with a live person -- just their stupid AI "assistant" which was less than no help. I'm angry that I spent 6 days trying to locate the address or talk to a real person but, more than that, I'm deeply disappointed that a company who promotes themselves as a faith-based clothing company is apparently just a ploy to get people like me to buy from. They should hold themselves to an even higher standard than other online retailers who make it EASY to return items for a refund or exchange. This company makes it IMPOSSIBLE to return items, so I will never purchase from them again.

Tip for consumers:
If I could give this company a ZERO or MINUS 1, I would definitely do so.

Products used:
None of the items I ordered

Service
Value
Shipping
Returns
Quality
Thumbnail of user belindad161
1 review
0 helpful votes
December 1st, 2023

Package not here in a timely manner. It's been 10 days and the add within 5-7 days. Package still in Ellenwood, Ga..

Thumbnail of user sr539
1 review
0 helpful votes
March 5th, 2022

I like shopping rainbow but, I do have an issue with them not providing detailed info about products. Boots I've ordered were suppose to to have been WW but the site doesn't give you dimensions and cust Serv has no idea either. Your site needs to upgrade and provide better info on products specifying dimensions, high stretch, no stretch and etc. And having to pay for return shipping or having to get store credit is not cool. Although a label is provided, shipping is taken from your refund so you're still paying. I usually shop online and because of lack of detailed info, I have to return items. It's pretty much a chance taking experience. To prevent this in the future, you should provide more info about the product because the return process is not a great option in my opinion.

Tip for consumers:
When ordering boots , not really plus size friendly for larger calf. And some clothes are cut small and you may not have the option to size up in clothing. If you see the item as being baggy it may be ok but fitted and no specification of high , low, or moderate stretch, you will be pretty much taking a chance purchasing online .

Products used:
Boots, jeggings , shirts ,pants , coats

Thumbnail of user tarac404
2 reviews
1 helpful vote
January 16th, 2023
Verified purchase

I ordered online they got there clothes and still kept my money it's been almost one year since It's not fair I'll never shop again with them and a zipper broke two days after wear

Tip for consumers:
When you order online, you cannot return to store always take pix of return label and items and prices

Products used:
Almost nothing expect the womens clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user lilas62
1 review
1 helpful vote
October 26th, 2023

Employees dressed like trash, gossiping about other employees, Trashy, dirty store, racist against white customers.

Tip for consumers:
Do not shop here

Products used:
Shoes, tops

Service
Value
Shipping
Returns
Quality
Thumbnail of user princessho
2 reviews
0 helpful votes
August 6th, 2022

The Store setting is nice, clean, they have good deals, stylish clothes, nice shoes, nice bags, necklace, nice earrings, fancy phone case, body cream, perfume etc. It have almost everything there like Walmart. The workers there
Are nice, friendly and they give good service. Not all the workers at all the rainbow stores are nice read the review before going there thanks.

Tip for consumers:
Good deals

Products used:
Clothes, bags, phone case

Service
Thumbnail of user suzetteh38
1 review
1 helpful vote
October 7th, 2022
Verified purchase

I was going on my honeymoon cruise the next day ran into rainbow to pick up a couple of outfits. Got home put in my suite case went on my cruise and found sensors attached to my 4 outfits I was extremely unhappy about this I was gone for 12 days came home to return these items which was summer outfits I was told no refund just store credit. Well after this experience from this store. I never wanted to shop here again.

Tip for consumers:
Don't shop there

Service
Value
Returns
Quality
Thumbnail of user jasminej233
9 reviews
0 helpful votes
March 9th, 2023

This is a good company! It has good fashion. It has interesting fashion. It has good prices. It is affordable.

Products used:
Variety

Service
Value
Shipping
Returns
Quality
Thumbnail of user rachelg1044
1 review
0 helpful votes
December 27th, 2022
Verified purchase

I ordered three shirts from this site. To start it took over a month to be delivered when it stated it would be 3-5 days. After this the quality of the shirts were terrible. One of my shirts the print was blurry. I emailed them to ask to have a refund and they were unwilling to do anything. I even sent pictures to show them how bad it was and they did not care.

Very disappointing.

Products used:
The shirts and a sweater

Service
Value
Shipping
Returns
Quality
Thumbnail of user millier4
18 reviews
20 helpful votes
April 30th, 2016

SALE ITEMS

Thumbnail of user yesicaeyebrows
1 review
1 helpful vote
October 3rd, 2023

I ordered my clothes and spend more than $100 and I never received my order, they said they send it to me and gave me a fake parcel number that never existed, I ask for my money back but they don't want to assume responsibility on this!
They never refund my money
THIS IS A SCAM! Do not shop here!

Service
Shipping
Returns
Thumbnail of user pharap3
1 review
4 helpful votes
August 20th, 2023

You include a return label only to Charge me $7 for a return on a $20 item? Ridiculous! I might as well have kept it. Poor customer service.

Products used:
Clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user michellep2556
2 reviews
3 helpful votes
July 29th, 2023

It seems over the past years, this company's prices have increased for low quality material. Not cool.

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From the business

Rainbow Shops - Fashion at Prices You'll Love. Women? ۪s, Plus Size and Kids Clothing, Shoes and Accessories. Everyday Free Shipping and Free Returns to our 1000+ stores.

Company Representative

Thumbnail of user davidc1251
David C.
Typically does not respond to reviews

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1.5
167 reviews
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