PurseValley

I bit the bullet and placed an order on 6/29/17 (paid with e-check) got the confirmation email and after that everything went down hill. My ordered was taking forever to process(close to two weeks) although the money was withdrawn from my bank account two days after I placed the order, then I got an email saying there's a delay with my order due to some issue they've encountered with their warehouse/shipping. Eventually I got tired of waiting and cancelled my order on Friday 7/20. I'm waiting a few days for purse valley to refund me my money, or I'll be filing a complaint with BBB and disputing the transaction! Absolutely horrible experience. Wish I would've followed my mind and not order from them to begin with! Now their entire site has listed all the items as "sold out" Beware of this dishonest company.

I was as many people afraid to order a bag from purse valley, because of all the bad reviews. I thought that if anybody was gonna be tricked it was me, but I didn't and I got my bag within 10 days. I brought a yves Saint Laurent monogram college bag medium, and I messaged back and front with them, and the only reason why I didn't give them 5 stars is because their costumer service took some time to write back. I am so happy for my bag and are definitely gonna order again!

I ordered a copy Birkin then read the reviews. Most of the reviews are very mixed and I was worried. Interestingly the very bad reviews are also written n very bad English making me wonder if it's the competition. I decided if my bag was of poor quality it may be money wasted but a lesson learned. For me my bag arrived very quickly, it is an outstanding copy, I didn't have to contact customer service so no comment there. I haven't been bombarded with lots of promotional emails since I bought my bag and there has been no fraudulent use of my credit card. I will be buying more.

I ignored all the bad reviews and went ahead with it anyway because I really needed a nice gift for my other half. Firstly the order was delayed! Then when I got the bag it was beautiful however within a months time the bag ripped. So much for their quality check!
When I got in touch with them they would not reply till I actually called them international rate and finally they reported it, they started saying because I got to them so late they wouldn't give me an exchange or refund. I did say I don't want a refund, il even send the bag back for them to replace the part. They started saying they are going to send out a replacement handle that I can get fixed here and they can't do anything else.
So what can I do I agreed. A month later a part came but it was the wrong part!
Now I'm still waiting after countless emails and calls its been nearly 6 months.

So do you really think this is a place to buy? Go else where seriously these guys are a waste of time and no where near helpful.

Can't say enough about my new purse! I absolutely love my LV Neverfull. I received it and am just in love. I also can't say enough wonderful things about the customer service at Purse Valley! They were so very honest and kept me updated on the status of my order as my order was delayed a few days due to the Chinese New Year. The quality of my bag is AMAZING! I'm so thrilled to have found this site and can't wait to, order more things! Thank you Purse Valley!
Hope
Alabama

Good Day All, I must say that I was a little hesitant to send over $500.00 to purse valley in China for a product that I might not receive, but to my wonderful surprise the merchandise came quicker than they had stated after receiving my tracking number. Minus all of the minutia and unrelated details, the merchandise is top notch. I compared it to a purse and wallet I purchased in Hawaii on vacation in 2011; in which I didn't over $4500. 00 and I must say to the untrained eye, there is no difference. Of course, my bank account has the extra $4000. 00 that I saved. I will post pictures later today.

As an owner of MANY real handbags, I do know quality, and I didn't have a high expectation that this bag was going to be on par with the real bag, but wasn't expecting as low a quality as I received. I wanted to pay with my AMX, as I felt more secure but they talked me into Western Union, which actually worked out fine. The bag came in about 2 weeks which was in a timely fashion. The bag smelled so bad (like toxic plastic), I had to put it in the garage for 2 weeks, which really didn't help. One time I had it and my husband was driving and he said "something has spilled in this car, I think I need to have it detailed", told him not to bother it was my purse. The little lock and key came on a very thin piece of plastic which has already broke. The material of the purse was very pitted, looked like it was left out in a hail storm. While a authentic Birkin bag is over $6000. 00, and this was only $450.00, it wasn't worth the $450.00.

I ordered in mid June. My bag got stuck in customs and was never released. I call they said give them a new address and they would ship there. Then I hear nothing from them. I called last week (the number on the email) I was told by the man that were were basically busted and their warehouse was shut down and they are in the process of reopening it. The website shows they were in fact busted by Chanel. They offered me a refund or to try letting them send the bag back out. If I dont hear from them by Monday I'm calling to get a refund.

I ordered a bag several months ago, like 6 months, and it never arrived. They said that it had been signed for and delivered. Thankfully my credit card company credit me back my credit but later I was harassed with purse valleys phone calls and emails. I was getting 3-4 phone calls A DAY! Then I was also receiving emails telling me to pay them the money that I was refunded and that I had to Western Union them the money to China or pay them in bit coins. Thankfully I know that both of those things are shady and Im not going to pay for something I never received AND was being harassed about. Don't let them take your money or your information. They are a bogus company on the other side of the world with some rude and nasty customer service representative here in the states (named Jake) who does their dirty work! UGH!

My purse was late arriving (close to 1 month) and I grew concerned that I've been scammed. I received a text that my purse had attempted to be delivered but no one was home. I called customer service upset because the call back number is based in China. Once I found the pink slip in mail box, I picked up my purse from the post office. When I opened the box I was surprised! Professionally packaged and great quality! I'll definitely be a returning customer! My purse is beautiful and is explained and shown exactly as its posted online! Thanks Purse Valley! :)