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    PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.

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Reviews (450)

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customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user isaacd94
Nigeria
3 reviews
1 helpful vote
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July 1st, 2021

Top quality mirror image replicas! I am so happy with my purchases, better than I could have ever expected. Trustworthy and helpful website, thank you! I have never had a better experience of buying a replica purse, literally no one can tell the difference.

Date of experience: July 1, 2021

Thumbnail of user anahitai
India
26 reviews
1 helpful vote
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March 21st, 2023

I've been using PurseValley handbags since last year. I think their product is amazing. The bags are well-designed, has a wonderful color and they are made of great quality material. They also offer reasonable prices and the customer service is quick to respond to your concerns.

Date of experience: March 20, 2023

Thumbnail of user levif36
Nigeria
3 reviews
0 helpful votes
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May 28th, 2021

I've been purchasing from Pursevalleyfactory for quite a long time now and they have never disappointed me. Their customer service is exceptional. They answer all your queries until you are satisfied. Transactions were simple with speedy processing time. Highly recommended!

Date of experience: May 27, 2021

Thumbnail of user bellaj37
Nigeria
3 reviews
0 helpful votes
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August 11th, 2021

Absolutely thrilled by the service from Pursevalleyfactory. My bag arrived today and it is just what I expected. I am amazed that they got to the other side of the world so quickly. I will definitely shop with them again.

Date of experience: August 11, 2021

Thumbnail of user shammarac
Maryland
1 review
2 helpful votes
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March 9th, 2022
Verified purchase

Tried to purchase a watch for my husband's birthday… it was a terrible experience. I had to download an app I didn't want. After I paid they told me the watch was out of stock and to choose from three "similar" ones. (Which I didn't want). I chose several alternatives from their site which were also out of stock. I asked for my money back and they said I would have to do a store credit. Picked more watches… they requested I send them the urls ( a pain since I'd taken snap shots of 15+). They finally sent me several more watches to choose from and I chose one just to move on with my life. The birthday came and went and I still don't have the watch. They weren't even nice about it… not sure if it's just the. La version but I'd suggest using a different company.

Service
Value

Date of experience: March 9, 2022

Thumbnail of user undiea
Nigeria
3 reviews
0 helpful votes
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May 20th, 2021

This is the third watch that I have purchased from Pursevalleyfactory over the last years & have always been delighted with the service and the watches I have bought. I will be returning for more watches to add to my collection.

Date of experience: May 19, 2021

Thumbnail of user bz20
Nigeria
1 review
0 helpful votes
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June 9th, 2022

I ordered a watch in April 2022 and to be honest it did take longer than I expected to arrive. Clearly the only reason was that the guys at Luxurytastics wanted to to make sure that I was 100% happy with the watch before it was dispatched.

Service
Value
Shipping
Returns
Quality

Date of experience: June 9, 2022

Thumbnail of user sm633
Georgia
2 reviews
0 helpful votes
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June 26th, 2021

I received excellent service from PVF's customer service team for the purse I purchased for my daughter. They keep you updated from the time they receive the order till the time they dispatch it. I will continue to order from them in the future. Received excellent service

Tip for consumers:
Great site to find amazing products

Service
Value
Shipping
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Quality

Date of experience: June 25, 2021

Thumbnail of user angelas1754
California
1 review
0 helpful votes
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September 15th, 2021

I tried to purchase a bag from this ridicules company and when it was time to pay it said something about sending a link to my email in which I never got. So I contacted the customer service through chat and they told me that I never placed the order, So I conatacted them again when I found the order number and they told me to give them the correct email now. After some word exchange they blocked me from there chat. Believe me when I say I will not ever order from them at all period.

Service

Date of experience: September 15, 2021

Thumbnail of user ginac18
New York
1 review
19 helpful votes
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June 30th, 2015

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Date of experience: June 30, 2015

Thumbnail of user shawnm98
New York
1 review
13 helpful votes
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September 28th, 2017

What happened to purse valley? Love their bags, good quality, excellent replica. I guess they are having some issues at this time but l hope things will be resolved. I have ordered at least five items from them and I have always been completely satisfied.

Date of experience: September 28, 2017

Thumbnail of user marinal14
Nevada
1 review
13 helpful votes
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February 9th, 2017

I have ordered several items from here and they were all fantastic. Really beautifully made, I have no complaints, only praise. Nobody could tell that they're not the real thing, even my friends with really discerning eyes and tastes. Customer service is just excellent! I can't say enough about them. Shipping is pretty fast as well, coming from another continent. I would recommend this website and their products, you can buy with confidence. They always treat you as a valuable customer and they are grateful for your business. They keep in touch with you every step of the way, they even call your number to confirm your order. They're very detail oriented to ensure your satisfaction. And just wait til you get your bags, you will love everything! My recent order was over $700, and I would purchase from them again.

Date of experience: February 9, 2017

Thumbnail of user natashah19
Tennessee
1 review
14 helpful votes
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May 26th, 2016

I recently purchased a LV speedy bag and when I tell you it look just like the real deal... I returned my authentic because it looked FAKE this one looks better. Very nice customer service and bag came on time as promised... try them for yourself you'll be glad u did..

Date of experience: May 25, 2016

Thumbnail of user braved1
Philippines
4 reviews
0 helpful votes
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November 16th, 2021

It has been a pleasure doing business with them. Their team is very passionate about their work and knows the industry inside out. I will be back again in the future!

Date of experience: November 16, 2021

Thumbnail of user jamesb235
Australia
2 reviews
19 helpful votes
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July 29th, 2015

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags.
I comment on their facebook page so they remove it? Wonder why? Because its the truth.
So posting on every single website out there about this place.
Stay away and don't bother with them because you will have a bad time.

Date of experience: July 29, 2015

Thumbnail of user philliph23
New York
1 review
38 helpful votes
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February 25th, 2015

This company tries to hook you with the perception of legitimacy and a great value on replica watches. Then the big bait and switch comes in when they attempt to alter your purchase method from credit card, where you have some level of protection, to "Western Union wire". After all that they then want you to wire them cash so that you have just essentially paid for nothing from a foreign land. DON'T DO IT! Phil Hill

Date of experience: February 25, 2015

Thumbnail of user ahsani
Saudi Arabia
1 review
11 helpful votes
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February 23rd, 2017

I ordered a watch. Have no clue where it is and now. However had a ~783 euro transaction on my account from another website which seems to be there's only yoox. Am really frustrated. Am totally sure it's them as that's the only site I used my card on. I wonder with so many scams why is there no action against them?

Date of experience: February 23, 2017

Thumbnail of user jaylinm1
Oklahoma
1 review
24 helpful votes
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November 17th, 2015

They advertise to be mirror quality to the real thing but it is not even close. Beware buyers because I wrote a review in their website and it was never posted because I had a negative review for them. They only put up positive reviews. Do not buy if you value your hard earned money.

Date of experience: November 17, 2015

Thumbnail of user mandys20
New York
1 review
15 helpful votes
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June 21st, 2016

I cancelled my order right next day way before they even ship the item out! Send an email to inform them to not take my money! Not only did they take my money also have not been refund me yet after a week. On their email says 24 hours. After 3 emails sending out, they just stop responding!
Please be aware of this seller
I seriously will give zero star for this dishonest seller!

Date of experience: June 21, 2016

Thumbnail of user susang182
Arizona
1 review
5 helpful votes
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August 28th, 2017

I had purchase items several times from Purse Valley without any problems but then came an issue. The first time was when I made a purchase and use the same Credit Card #. Soon, I was receiving charges on that card from Italy for expensive jewelry... at the time I did not connect the dots.
I made another purchase and again my card # was compromised and charges begin to appear from other countries. So, buyers be aware of fraud... I'm positive I am not the only one this has happen too. Remember these cheap products come from CHINA!

Date of experience: August 28, 2017

Thumbnail of user angelah118
Virginia
1 review
1 helpful vote
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August 5th, 2017

The site has been closed and you cannot reach anyone by phone. You can call the number but you'll be placed on hold and eventually get disconnected; ive been trying to get in touch with them for 5 days. I guess I just threw away $250!

Date of experience: August 5, 2017

Thumbnail of user lizr37
Texas
1 review
0 helpful votes
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July 3rd, 2017

I just recently purchased my third bag from Purse Valley and they do not disappoint. I was very hesitant to order at first but now I know the quality is beyond my expectations. I will be purchasing more in the future!

Date of experience: July 3, 2017

Thumbnail of user carolc109
Georgia
2 reviews
8 helpful votes
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March 10th, 2017

I'm reporting this company to Better Business Bureau. Sometimes they will have their lines up and sometimes they will disconnect the phones I guess. It's the worst mf company I have dealt with. Stay away from this company with these fake $#*! bags. They money back guarantee and the only dam guarantee you will get is that they guarantee you will be f***** out of your hard earned money. I don't see how the law allows such behavior. I'm gone file claim against this fake $#*! company too. Itches

Date of experience: March 10, 2017

Thumbnail of user helenw34
GB
1 review
17 helpful votes
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November 27th, 2014

I was suspicious when I asked them few questions. They were very keen to keep in touch and even said they noticed I had not got back to them. The Western Union cash transfer is a complete con! The positives reviews online must be fake. Please BUYER BEWARE! Its a lot of money to part with! If it seems to good to be true it probably is!

Tip for consumers:
AVOID THEM SCAMMERS

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2014

Thumbnail of user smiths40
Australia
1 review
11 helpful votes
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September 29th, 2016

Order twice... in my first order bag broke within a month and they sent wrong replacement, went I complaint, I was ignored!

Order the second time after a few years cause I forgot it was the same site. Received faulty bag and was told to return it for a reimbursement, which I never received! After months of chasing, still nothing, they simply hung-up upon discovering it's my call and never reply to any emails.

Stay away from this site - not worth a dime!

Date of experience: September 29, 2016

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Ashley E.

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