PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.
Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.
Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.
Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.
Date of experience: June 30, 2015
I have ordered several items from here and they were all fantastic. Really beautifully made, I have no complaints, only praise. Nobody could tell that they're not the real thing, even my friends with really discerning eyes and tastes. Customer service is just excellent! I can't say enough about them. Shipping is pretty fast as well, coming from another continent. I would recommend this website and their products, you can buy with confidence. They always treat you as a valuable customer and they are grateful for your business. They keep in touch with you every step of the way, they even call your number to confirm your order. They're very detail oriented to ensure your satisfaction. And just wait til you get your bags, you will love everything! My recent order was over $700, and I would purchase from them again.
Date of experience: February 9, 2017
What happened to purse valley? Love their bags, good quality, excellent replica. I guess they are having some issues at this time but l hope things will be resolved. I have ordered at least five items from them and I have always been completely satisfied.
Date of experience: September 28, 2017
I recently purchased a LV speedy bag and when I tell you it look just like the real deal... I returned my authentic because it looked FAKE this one looks better. Very nice customer service and bag came on time as promised... try them for yourself you'll be glad u did..
Date of experience: May 25, 2016
I ordered $500 worth of items and the items I received were very nice. However immediately after, I had four fraudulent changes posted to my CC account. I know it was this purchase that started this trend because I had not used this credit card for over six months, and had no previous issues. To Sandra B. Just because I have money does not mean I want to pay $1000 for a head scarf. You obviously are not familiar with the wealthy or you would know we tend to be exceedingly frugal, and frequently down right stingy. Why do you think we have so much money... So calling others claim fraudulent is quite provincial on your part, Sandra B.
Date of experience: February 15, 2017
I truly enjoyed my shopping experiences at pursevalley. I bought three products and all were surprisingly excellent. I think something may have happened, as they seem to no longer exist. Wish I could find a good replacement.
Date of experience: September 17, 2017
Their website is user-friendly and easy to use. The delivery of items is quick. They delivered promptly even during Pandemic when deliveries have been difficult for other companies. Had a few questions and was able to get quick responses. Highly recommended
Tip for consumers:
Its awesome
Date of experience: May 12, 2021
Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags.
I comment on their facebook page so they remove it? Wonder why? Because its the truth.
So posting on every single website out there about this place.
Stay away and don't bother with them because you will have a bad time.
Date of experience: July 29, 2015
I finally received my LV bag after about 9 weeks instead of the promised 6 weeks, apparently because they were going through some logistic changes. My bag is beautiful with-only if you are trained to spot and hold the bag up close-minor differences with the real thing.
I'm super Happy!
Date of experience: April 24, 2018
I am one of those that ordered in July i am keeping hope alive because my last order took a while as well. What email is sending you all tracking numbers as of August? Please help? Any new contact info?
Date of experience: August 20, 2017
This company tries to hook you with the perception of legitimacy and a great value on replica watches. Then the big bait and switch comes in when they attempt to alter your purchase method from credit card, where you have some level of protection, to "Western Union wire". After all that they then want you to wire them cash so that you have just essentially paid for nothing from a foreign land. DON'T DO IT! Phil Hill
Date of experience: February 25, 2015
I love my hermes birkin bags the quality of these bags is amazing they really look like the real deal i feel so rich carrying my bag people just be looking at me with there mouth open please order from this site i was a little scare at first because of all the bad reviews but I'm glad i order if you want great quality handbags purse valley is the way to go and customer service is great they text me when my order was out for delivery
Date of experience: April 5, 2017
I ordered a watch. Have no clue where it is and now. However had a ~783 euro transaction on my account from another website which seems to be there's only yoox. Am really frustrated. Am totally sure it's them as that's the only site I used my card on. I wonder with so many scams why is there no action against them?
Date of experience: February 23, 2017
They advertise to be mirror quality to the real thing but it is not even close. Beware buyers because I wrote a review in their website and it was never posted because I had a negative review for them. They only put up positive reviews. Do not buy if you value your hard earned money.
Date of experience: November 17, 2015
I cancelled my order right next day way before they even ship the item out! Send an email to inform them to not take my money! Not only did they take my money also have not been refund me yet after a week. On their email says 24 hours. After 3 emails sending out, they just stop responding!
Please be aware of this seller
I seriously will give zero star for this dishonest seller!
Date of experience: June 21, 2016
I had purchase items several times from Purse Valley without any problems but then came an issue. The first time was when I made a purchase and use the same Credit Card #. Soon, I was receiving charges on that card from Italy for expensive jewelry... at the time I did not connect the dots.
I made another purchase and again my card # was compromised and charges begin to appear from other countries. So, buyers be aware of fraud... I'm positive I am not the only one this has happen too. Remember these cheap products come from CHINA!
Date of experience: August 28, 2017
I've been using PurseValley handbags since last year. I think their product is amazing. The bags are well-designed, has a wonderful color and they are made of great quality material. They also offer reasonable prices and the customer service is quick to respond to your concerns.
Date of experience: March 20, 2023
The site has been closed and you cannot reach anyone by phone. You can call the number but you'll be placed on hold and eventually get disconnected; ive been trying to get in touch with them for 5 days. I guess I just threw away $250!
Date of experience: August 5, 2017
I've ordered a LV bag, cartier watches, hermes scarf. I have originals of all the products I bought so I ordered the replicas to see if they came close so I could take them when I travel internationally as I worry about theft (which has happened even in a nice hotel in Paris). All the items were very close except the hermes scarf as it was off in color. However, you could still carry it as my guess is most folks don't walk around with a hermes scarf except maybe in New York. I haven't had any problems with delivery, or customer service. I even asked for my watches to be sized before they came and they took care of it for no charge. I'm sure there are problems sometimes as no business i perfect, I've just haven't had any issues with this site but I also am careful as to which replica's I get.
Date of experience: March 12, 2011
I'm reporting this company to Better Business Bureau. Sometimes they will have their lines up and sometimes they will disconnect the phones I guess. It's the worst mf company I have dealt with. Stay away from this company with these fake $#*! bags. They money back guarantee and the only dam guarantee you will get is that they guarantee you will be f***** out of your hard earned money. I don't see how the law allows such behavior. I'm gone file claim against this fake $#*! company too. Itches
Date of experience: March 10, 2017
I was suspicious when I asked them few questions. They were very keen to keep in touch and even said they noticed I had not got back to them. The Western Union cash transfer is a complete con! The positives reviews online must be fake. Please BUYER BEWARE! Its a lot of money to part with! If it seems to good to be true it probably is!
Tip for consumers:
AVOID THEM SCAMMERS
Date of experience: November 27, 2014
Order twice... in my first order bag broke within a month and they sent wrong replacement, went I complaint, I was ignored!
Order the second time after a few years cause I forgot it was the same site. Received faulty bag and was told to return it for a reimbursement, which I never received! After months of chasing, still nothing, they simply hung-up upon discovering it's my call and never reply to any emails.
Stay away from this site - not worth a dime!
Date of experience: September 29, 2016
My first experience with them was ok. I decided to buy a watch. The watch arrived and within a day the band broke. I contacted them and they immediately sent me a replacement. However I still had to pay $30 to have the new band put on.
Second experience, was a little upsetting. The cashed an check for $870. Then a few days later they called to tell me they only had a few items available. I was upset and didn't understand why they cashed my check. However they informed me that they would apply a store credit which could be used anytime.
So, I just placed a new order. This morning I have been informed I can not use my credit for the order because of some type of promotion. This makes no sense whatsoever! They are literally holding cash they took directly from my account but telling me I can't use it. I am demanding they now refund my bank account... I'm guessing that will be a cold day in hell.
Date of experience: March 9, 2016
Received an awfully cheap looking bag made out of plastic instead of the described leather. It looked nothing like the photos online.
Sent bag back for refund just the way they asked me to do, using their post service etc.
Never received refund.
Date of experience: June 1, 2017
I am happy that I followed by instincts to not trust this company. The review is fake look at the use of English language. Please just save your money go purchase the real products. In the long run you are not saving when purchasing fake products over and over.
Date of experience: September 21, 2017