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    PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.

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How would you rate PurseValley?
Top Positive Review

“Excellent LV Speedy 25”

Gina C.
6/30/15

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Date of experience: 6/30/15
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Top Critical Review

“Bunch of clowns selling cheap items”

James B.
7/29/15

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags. I comment on their facebook page so they remove it? Wonder why? Because its the truth. So posting on every single website out there about this place. Stay away and don't bother with them because you will have a bad time.

Date of experience: 7/29/15
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Reviews (450)

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Reviews that mention popular keywords

customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user ginac18
New York
1 review
19 helpful votes
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June 30th, 2015

Was surprised at how quick I got the bag. A little hiccup with western union payment versus credit card, that took about 3 days. But once bag was shipped it arrived within 4 days! So total of 10 days to get the bag. After reading what too look out for fakes the only thing I could spot was 6 stitches instead of 5 on handle leather patch. Otherwise it looks just like the one in the store. I'm very happy. Will order from them again.

Date of experience: June 30, 2015

Thumbnail of user marinal14
Nevada
1 review
13 helpful votes
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February 9th, 2017

I have ordered several items from here and they were all fantastic. Really beautifully made, I have no complaints, only praise. Nobody could tell that they're not the real thing, even my friends with really discerning eyes and tastes. Customer service is just excellent! I can't say enough about them. Shipping is pretty fast as well, coming from another continent. I would recommend this website and their products, you can buy with confidence. They always treat you as a valuable customer and they are grateful for your business. They keep in touch with you every step of the way, they even call your number to confirm your order. They're very detail oriented to ensure your satisfaction. And just wait til you get your bags, you will love everything! My recent order was over $700, and I would purchase from them again.

Date of experience: February 9, 2017

Thumbnail of user shawnm98
New York
1 review
13 helpful votes
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September 28th, 2017

What happened to purse valley? Love their bags, good quality, excellent replica. I guess they are having some issues at this time but l hope things will be resolved. I have ordered at least five items from them and I have always been completely satisfied.

Date of experience: September 28, 2017

Thumbnail of user natashah19
Tennessee
1 review
14 helpful votes
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May 26th, 2016

I recently purchased a LV speedy bag and when I tell you it look just like the real deal... I returned my authentic because it looked FAKE this one looks better. Very nice customer service and bag came on time as promised... try them for yourself you'll be glad u did..

Date of experience: May 25, 2016

Thumbnail of user tamarac22
Arizona
1 review
20 helpful votes
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February 15th, 2017

I ordered $500 worth of items and the items I received were very nice. However immediately after, I had four fraudulent changes posted to my CC account. I know it was this purchase that started this trend because I had not used this credit card for over six months, and had no previous issues. To Sandra B. Just because I have money does not mean I want to pay $1000 for a head scarf. You obviously are not familiar with the wealthy or you would know we tend to be exceedingly frugal, and frequently down right stingy. Why do you think we have so much money... So calling others claim fraudulent is quite provincial on your part, Sandra B.

Date of experience: February 15, 2017

Thumbnail of user lauriee13
Texas
1 review
0 helpful votes
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September 18th, 2017

I truly enjoyed my shopping experiences at pursevalley. I bought three products and all were surprisingly excellent. I think something may have happened, as they seem to no longer exist. Wish I could find a good replacement.

Date of experience: September 17, 2017

Thumbnail of user ibraahimw
Maldives
1 review
0 helpful votes
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May 12th, 2021

Their website is user-friendly and easy to use. The delivery of items is quick. They delivered promptly even during Pandemic when deliveries have been difficult for other companies. Had a few questions and was able to get quick responses. Highly recommended

Tip for consumers:
Its awesome

Service
Value
Shipping
Returns
Quality

Date of experience: May 12, 2021

Thumbnail of user jamesb235
Australia
2 reviews
19 helpful votes
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July 29th, 2015

Disgusting and shocking! This business should shutdown. All their staff need basic customer service training. The level of arrogance with these pathetic so called "friendly staff" is extremely high. They simply don't care and don't honor their warranties and guarantees. Stay away from these rat bags.
I comment on their facebook page so they remove it? Wonder why? Because its the truth.
So posting on every single website out there about this place.
Stay away and don't bother with them because you will have a bad time.

Date of experience: July 29, 2015

Thumbnail of user judithc47
Illinois
1 review
8 helpful votes
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April 25th, 2018

I finally received my LV bag after about 9 weeks instead of the promised 6 weeks, apparently because they were going through some logistic changes. My bag is beautiful with-only if you are trained to spot and hold the bag up close-minor differences with the real thing.
I'm super Happy!

Date of experience: April 24, 2018

Thumbnail of user ashleyk74
New York
1 review
0 helpful votes
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August 20th, 2017

I am one of those that ordered in July i am keeping hope alive because my last order took a while as well. What email is sending you all tracking numbers as of August? Please help? Any new contact info?

Date of experience: August 20, 2017

Thumbnail of user philliph23
New York
1 review
38 helpful votes
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February 25th, 2015

This company tries to hook you with the perception of legitimacy and a great value on replica watches. Then the big bait and switch comes in when they attempt to alter your purchase method from credit card, where you have some level of protection, to "Western Union wire". After all that they then want you to wire them cash so that you have just essentially paid for nothing from a foreign land. DON'T DO IT! Phil Hill

Date of experience: February 25, 2015

Thumbnail of user lashellh
Illinois
1 review
0 helpful votes
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April 5th, 2017

I love my hermes birkin bags the quality of these bags is amazing they really look like the real deal i feel so rich carrying my bag people just be looking at me with there mouth open please order from this site i was a little scare at first because of all the bad reviews but I'm glad i order if you want great quality handbags purse valley is the way to go and customer service is great they text me when my order was out for delivery

Date of experience: April 5, 2017

Thumbnail of user ahsani
Saudi Arabia
1 review
11 helpful votes
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February 23rd, 2017

I ordered a watch. Have no clue where it is and now. However had a ~783 euro transaction on my account from another website which seems to be there's only yoox. Am really frustrated. Am totally sure it's them as that's the only site I used my card on. I wonder with so many scams why is there no action against them?

Date of experience: February 23, 2017

Thumbnail of user jaylinm1
Oklahoma
1 review
24 helpful votes
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November 17th, 2015

They advertise to be mirror quality to the real thing but it is not even close. Beware buyers because I wrote a review in their website and it was never posted because I had a negative review for them. They only put up positive reviews. Do not buy if you value your hard earned money.

Date of experience: November 17, 2015

Thumbnail of user mandys20
New York
1 review
15 helpful votes
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June 21st, 2016

I cancelled my order right next day way before they even ship the item out! Send an email to inform them to not take my money! Not only did they take my money also have not been refund me yet after a week. On their email says 24 hours. After 3 emails sending out, they just stop responding!
Please be aware of this seller
I seriously will give zero star for this dishonest seller!

Date of experience: June 21, 2016

Thumbnail of user susang182
Arizona
1 review
5 helpful votes
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August 28th, 2017

I had purchase items several times from Purse Valley without any problems but then came an issue. The first time was when I made a purchase and use the same Credit Card #. Soon, I was receiving charges on that card from Italy for expensive jewelry... at the time I did not connect the dots.
I made another purchase and again my card # was compromised and charges begin to appear from other countries. So, buyers be aware of fraud... I'm positive I am not the only one this has happen too. Remember these cheap products come from CHINA!

Date of experience: August 28, 2017

Thumbnail of user anahitai
India
26 reviews
1 helpful vote
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March 21st, 2023

I've been using PurseValley handbags since last year. I think their product is amazing. The bags are well-designed, has a wonderful color and they are made of great quality material. They also offer reasonable prices and the customer service is quick to respond to your concerns.

Date of experience: March 20, 2023

Thumbnail of user angelah118
Virginia
1 review
1 helpful vote
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August 5th, 2017

The site has been closed and you cannot reach anyone by phone. You can call the number but you'll be placed on hold and eventually get disconnected; ive been trying to get in touch with them for 5 days. I guess I just threw away $250!

Date of experience: August 5, 2017

Thumbnail of user mariem4
California
1 review
29 helpful votes
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March 12th, 2011

I've ordered a LV bag, cartier watches, hermes scarf. I have originals of all the products I bought so I ordered the replicas to see if they came close so I could take them when I travel internationally as I worry about theft (which has happened even in a nice hotel in Paris). All the items were very close except the hermes scarf as it was off in color. However, you could still carry it as my guess is most folks don't walk around with a hermes scarf except maybe in New York. I haven't had any problems with delivery, or customer service. I even asked for my watches to be sized before they came and they took care of it for no charge. I'm sure there are problems sometimes as no business i perfect, I've just haven't had any issues with this site but I also am careful as to which replica's I get.

Date of experience: March 12, 2011

Thumbnail of user carolc109
Georgia
2 reviews
8 helpful votes
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March 10th, 2017

I'm reporting this company to Better Business Bureau. Sometimes they will have their lines up and sometimes they will disconnect the phones I guess. It's the worst mf company I have dealt with. Stay away from this company with these fake $#*! bags. They money back guarantee and the only dam guarantee you will get is that they guarantee you will be f***** out of your hard earned money. I don't see how the law allows such behavior. I'm gone file claim against this fake $#*! company too. Itches

Date of experience: March 10, 2017

Thumbnail of user helenw34
GB
1 review
17 helpful votes
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November 27th, 2014

I was suspicious when I asked them few questions. They were very keen to keep in touch and even said they noticed I had not got back to them. The Western Union cash transfer is a complete con! The positives reviews online must be fake. Please BUYER BEWARE! Its a lot of money to part with! If it seems to good to be true it probably is!

Tip for consumers:
AVOID THEM SCAMMERS

Service
Value
Shipping
Returns
Quality

Date of experience: November 27, 2014

Thumbnail of user smiths40
Australia
1 review
11 helpful votes
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September 29th, 2016

Order twice... in my first order bag broke within a month and they sent wrong replacement, went I complaint, I was ignored!

Order the second time after a few years cause I forgot it was the same site. Received faulty bag and was told to return it for a reimbursement, which I never received! After months of chasing, still nothing, they simply hung-up upon discovering it's my call and never reply to any emails.

Stay away from this site - not worth a dime!

Date of experience: September 29, 2016

Thumbnail of user robins109
Texas
1 review
20 helpful votes
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March 9th, 2016

My first experience with them was ok. I decided to buy a watch. The watch arrived and within a day the band broke. I contacted them and they immediately sent me a replacement. However I still had to pay $30 to have the new band put on.

Second experience, was a little upsetting. The cashed an check for $870. Then a few days later they called to tell me they only had a few items available. I was upset and didn't understand why they cashed my check. However they informed me that they would apply a store credit which could be used anytime.

So, I just placed a new order. This morning I have been informed I can not use my credit for the order because of some type of promotion. This makes no sense whatsoever! They are literally holding cash they took directly from my account but telling me I can't use it. I am demanding they now refund my bank account... I'm guessing that will be a cold day in hell.

Date of experience: March 9, 2016

Thumbnail of user utal1
Australia
1 review
6 helpful votes
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June 1st, 2017

Received an awfully cheap looking bag made out of plastic instead of the described leather. It looked nothing like the photos online.

Sent bag back for refund just the way they asked me to do, using their post service etc.

Never received refund.

Date of experience: June 1, 2017

Thumbnail of user nettennas
Arizona
1 review
1 helpful vote
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September 21st, 2017

I am happy that I followed by instincts to not trust this company. The review is fake look at the use of English language. Please just save your money go purchase the real products. In the long run you are not saving when purchasing fake products over and over.

Date of experience: September 21, 2017

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Thumbnail of user ashleye13
Ashley E.

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