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    PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.

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Reviews (451)

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purse valley (87) credit card (55) customer service (101) louis vuitton (31)
Thumbnail of user erinv14
Hawaii
1 review
0 helpful votes
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April 19th, 2017

I have made multiple orders over the years and Purse Valley never fails to satisfy. I have a collection of their bags alongside my LV bought from the store and people are unable to tell them apart. I would order with confidence!

Date of experience: April 19, 2017

Thumbnail of user sandrab147
Virginia
1 review
9 helpful votes
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February 14th, 2017

There is no way that many people had their credit card info used. Some of you say they charged 4000-6000 on your card. If you even had that kind of money or credit, your stupid $#*! would buy the real thing. You probably are charging all that yourself and trying to get your bank to reimburse you. Con artist.

Date of experience: February 14, 2017

Thumbnail of user luannek1
New Jersey
1 review
1 helpful vote
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May 27th, 2017

I have always purchased real Louie Vuitton purses. I thought I would take a chance and see what was being offered since all the reviews were so great. I am so glad that I did. I cannot believe how authentic my purchase is. I will surely be purchasing again and my friends will be also. Purse valley is the best. Unbelievable!

Date of experience: May 27, 2017

Thumbnail of user jenniferm387
California
1 review
1 helpful vote
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August 5th, 2017

Read many positive reviews so ordered a LV bag last month. Said warehouse moving and now all emails are undeliverable. Phone is not answered either. So very disappointed. Pray Wells Fargo will Credit me.

Date of experience: August 5, 2017

Thumbnail of user donnam152
New York
1 review
8 helpful votes
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November 3rd, 2016

I must say I have never gotten such great customer service or received such a beautiful handbag in record time My Kimono bag "Luis Vuitton " is perfect! Every detail looks just like it should! I cannot wait to reorder more for the holidays! I will never order from anyone else and they take American Express they wouldn't if they didn't start d behind there products and service!

Date of experience: November 1, 2016

Thumbnail of user meganm110
Texas
1 review
3 helpful votes
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August 22nd, 2017

Like everyone, I dealt with the emails about the warehouse, the disconnecting of the website, calling a # that says you are the next customer and then hangs up ect ect.

But on Aug. 11 I got a tracking # via email from *******@pursevalleymail.cn.
And I finally got my purse last night!

The customer service (or lack there of) was really disappointing as no one should have to stress over a delivery especially with the amount of $$$ everyone has paid Purse Valley for their products. That being said--the purse itself looks fantastic, came neatly packaged, and feels like great quality.

Hope this gives other customers some hope that they will actually get their packages. The stress because of how much $$$ was spent sucks. :(

Date of experience: August 22, 2017

Thumbnail of user marciam22
North Carolina
1 review
0 helpful votes
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February 22nd, 2017

My Louis Vitton purse is a show stopper. Party goers spotted it & lavished praise on this beautiful bag. Not that's why I bought it, but the compliments were an unexpected perk. While it took a few weeks to arrive, it was WAY worth the wait. The PurseValley representatives stayed in constant contact, sending multiple updates on the status of my order. Great shopping experience!

Date of experience: February 21, 2017

Thumbnail of user rh1240
Illinois
2 reviews
1 helpful vote
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August 26th, 2017

Have ordered from them in year's past with no problems, however those days are over I guess. They've disappeared off the face of the internet... no more web site and emails come back undeliverable.
I did a wire transfer and am now having my bank go after them for the money.
Total sham

Date of experience: August 26, 2017

Thumbnail of user brendaq4
California
2 reviews
4 helpful votes
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August 27th, 2017

I also placed an order in Purse Valley on June 12,2017 and waited for a long 3months? These people were telling me about them moving to another warehouse, that's why shipment was delayed. If you are a person that has always ordered from this site have some faith? Today is September 26,2017 and my purse arrived. I was not send an email with a tracking? Which is unusual from Purse Valley cause they always secure your package. My purse was delivered by surprise? I had also lost hoped and thought I had lost my money. So just have lots of patience people! They will deliver to you once everything is cleared out. I am a totally happy person and my bag is beautiful like all of their bags I have ordered. Looks just like the real one!

Date of experience: August 27, 2017

Thumbnail of user michellec80
Colorado
1 review
16 helpful votes
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May 17th, 2015

I have ordered so many items from them and adore this site! My items are legitimately the exact same as the real thing- they even count the amount of threads in the real and match it to the replica! It's illegal to have such high quality replicas sold( it's ok to buy-Fyi) but if your gonna not pay the money for the real thing, than yes there's a chance your item may get lost in transit- I personally have never had an issue! There customer service is also amazing/ they always call me after I got my items just to make sure they arrived! Plus they told me well in advance how the name will appear on my credit card statement etc! I'm sorry if you have had a bad experience but I have recommended this site to every person I know and will continue to do so! Amaze!

Date of experience: May 17, 2015

Thumbnail of user suzanneb836
Slovakia
1 review
2 helpful votes
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February 5th, 2023

I purchased a watch just before the Chinese New Year (directly on some guys card, which was the weirdest way to pay for something) so instead of sending the purchase out, I had to wait for 2 weeks. Then one single message arrives - item is not in stock and I got offered some very ugly watches, none alike at all. I declined the replacement and provided some other options. But ever since, I got no response at all. It seems that I lost my 300 eur, but I will fight because THIS SITE IS A FRAUD AND SCAM!

Date of experience: February 5, 2023

Thumbnail of user tb59
GB
1 review
3 helpful votes
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December 14th, 2015

This company is awful to deal with! They ask you for your credit card both online and in phone calls then send you countless email telling you to Western Union, Money Gram or Bit Coin to pay for you item. Why do they need your personal information and your credit card number(s) if you can't pay that way. In today's world of identity theft avoid obvious red flags. Something is seriously wrong with this place. The only reason it has one star from me is because I couldn't leave zero stars.

Date of experience: December 14, 2015

Thumbnail of user lanies1
Indiana
1 review
9 helpful votes
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November 24th, 2014

Buyer Beware. Something very stranger about site and only excepting Western Union for payments. They originally told me I could pay with Visa or Western Union later on changing terms. When speaking to customer service I expressed concerns about customer protection if order was not shipped or issues with merchandise. If the order was not received I would be protected with credit card insurance vs. paying basically with cash. HORRIBLE Customer service! I would be vary wary about company who only expects bank payments. If they go out of business, don't ship or have issue with product or change website or company name for the 3rd time you are pretty much SOL. This is not a customer friendly business.

Date of experience: November 24, 2014

Thumbnail of user staceyj4
New Jersey
1 review
17 helpful votes
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November 9th, 2013

I bet a lot of people have come across this blogger - Eva - who raves endlessly about this site while researching replica bags. I'm sure she/he gets a big cut of the share of the profit when she directs people to this site (because she's an affiliate). I'm here to tell you guys, she deletes comments that makes the site sound bad.

There are SO many negative reviews about this site but not a single one on Eva's blog from commenter. Really?

Don't trust her!

Date of experience: November 9, 2013

Thumbnail of user sarah3319
Colorado
1 review
8 helpful votes
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January 20th, 2017

They made excuse after excuse as to why my order wasn't shipping. First, they told me to pick something else out, because what I ordered wasn't available after all. Then, after waiting another week or two, they said the replacement didn't pass quality control. When I emailed them asking what exactly was going on, they cancelled my order. I then start getting multiple phone calls every day from my credit card company asking about potentially fraudulent charges... In England, Eastern Europe, all over the place. I had approximately 10 fraudulent charges for everything from shopping to food. I would never attempt to purchase anything else from them.

Date of experience: January 20, 2017

Thumbnail of user mayam27
Illinois
1 review
7 helpful votes
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August 26th, 2017

Don't order anything from their new website "look7a" I'm sure it's their website cause I've ordered before and I could login with my old account. I ordered a purse and paid with paypal but never received a confirmation email while the payment went through right a way. After 2 days I checked the order status and it was Cancelled! I emailed them couple times and tried to contact them different ways they have on their website but no response. It says 24 hours customer service?!?! Now I'm trying to dispute the amount. Just stay away!

Date of experience: August 26, 2017

Thumbnail of user rakibulh1
Canada
1 review
0 helpful votes
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January 11th, 2017

I'm so happy with my product. I bought rolex gmt master ll.its looks so real. I'm glad that I didn't listen to other who said bad things about purse valley. Awesome experience and amazing customer service. I'm going order more stuff from them with my eyes close. 5star for sure. Keep it up good work purse valley

Date of experience: January 11, 2017

Thumbnail of user lindac281
Wyoming
2 reviews
0 helpful votes
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June 20th, 2017

I purchased the LV suitcase and also got a free wallet with purchase. Outstanding quality! This was my first time purchasing something from this company and I must admit I was a little worried being that it's an overseas company. The quality of service was outstanding from beginning to end, they were in touch with me on the full delivery process to the moment it was in my hands I will definitely order again from this company.

Date of experience: June 19, 2017

Thumbnail of user tessad6
Australia
1 review
0 helpful votes
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February 24th, 2017

I ordered 2 bags from Purse Valley. There was some communication via email prior to the delivery and I was always assisted with a prompt response. My international delivery arrived within a week. The products are just as described and are immaculate replicas. I am so happy with the service provided by Purse Valley and will definitely be ordering from them again.

Date of experience: February 24, 2017

Thumbnail of user willw26
Nevada
1 review
0 helpful votes
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March 10th, 2016

From start to finish this was a 5 star transaction. I used MG as my payment service and from the minute I completed the purchase I was notified by mail and it was tracked from warehouse to my door 10 in days. Perfect condition and I sized it my self...
Will W. Las Vegas NV 03/10/16

Service
Value
Shipping
Quality

Date of experience: March 10, 2016

Thumbnail of user mariab147
Alabama
1 review
0 helpful votes
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March 14th, 2017

I have always been happy with everything I've ordered from this website.The products are always very well made, first class workmanship. Everyone I've ever talking to I found to be very polite and helpful. Thank you all.

Date of experience: March 13, 2017

Thumbnail of user kateg39
California
1 review
3 helpful votes
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December 13th, 2016

Purchased the saint laurent classic monogram satchel beige. I was a little worried after reading all the negative reviews but fell in love with this bag and decided to take a chance. Once I received the bag (on the date as promised) I slowly opened the package and was sooooo happy! Very impressed, perfection. The only difference between Purse Valley Saint Laurent vs Real is the inside lining being tan and not the true Saint Laurent black. I haven't notice any unauthorised transaction as of yet and customer service was very kind and helpful. Great experience. Purse Valley Saint Laurent 5 stars

Date of experience: December 12, 2016

Thumbnail of user stepheng73
Massachusetts
2 reviews
17 helpful votes
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September 18th, 2016

I ordered a two different watches at two different times. These watches are designed for people who cannot afford the real thing but like the designs or don't want a real one due to theft. They are homage watches that keep time just like a Seiko or Citizen watch. Nothing more. I bought a Tag Heuer Monaco Calibre 36 and a Patek Philippe Nautilus. Both were excellent quality and only an expert watch collector could tell the difference. They both keep excellent time. They have good movements inside that most inexpensive watches have all Made In Japan or Japanese designs. I did contact customer service and they responded by email within a few days. I was unable to reach them by phone though. I haven't been in- boxed with any promotional emails and no fraudulent use of my credit card whatsoever. I'm buying another watch right now. Any doubts, just use a credit card from a bank with a good fraud division. They all have dispute departments.

Date of experience: September 18, 2016

Thumbnail of user mayam24
New York
1 review
0 helpful votes
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July 1st, 2017

I ordered and paid via e-check! No problems and pretty fast delivery! 10 days! Quality is really okay for the price. I would definitely recommend! It's not a scam site and those people offer great costumer service. I signed up for delivery informations via text message and it worked out fantastic! I'm very happy

Date of experience: July 1, 2017

Thumbnail of user stephaniet72
Louisiana
1 review
8 helpful votes
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April 3rd, 2017

I have hesitated purchasing anything from this company in fear that the quality would be poor! Well I wish I would not have waited so long! I ordered when you bought two and got the third one free! I received my items in a short period of time... MAYBE a week after ordering and when I opened them up I was so surprised. I actually have some real Louis Vuitton's and I will not be purchasing anymore as long as this company is still in business. You can not tell them apart! I am so thankful that I went ahead and ordered! I will be buying from them again soon!

Date of experience: April 3, 2017

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Ashley E.

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