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PurseValley

How would you rate PurseValley?
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California
2 reviews
5 helpful votes
Follow Alycya W.
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Satisfied Customer
August 17, 2017

Like everyone I ordered my items in July 2017 and shortly after received the notification that my order would be delayed. Of course I was disappointed but tried to have faith as I have only had good experiences with PV. I followed up and spoke with customer service they assured me that I would be receiving my purchase first week in August. I did ask for a credit for my inconvenience and they said yes. I received my packages on 8/15/17 and it is exactly what I ordered I am very happy. I hope PV re-open. Excellent customer service and communication never stopped throughout the entire process. I would definitely buy from them again.

Date of experience: August 16, 2017
Saudi Arabia
1 review
11 helpful votes
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I ordered a watch. Have no clue where it is and now. However had a ~783 euro transaction on my account from another website which seems to be there's only yoox. Am really frustrated. Am totally sure it's them as that's the only site I used my card on. I wonder with so many scams why is there no action against them?

Date of experience: February 23, 2017
New York
1 review
5 helpful votes
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I have ordered several items from this website and my experience has been complex but the eventually very satisfactory. My order arrived as expected (takes few weeks so have to be patient). One item was not as I had expected I called the website and without any trouble they assured me I will receive replacement. It took another several weeks but I received my replacement. I would most definitely purchase again as they made every effort to meet my expectations. Customer service also very reasonable. I was pleased with their honesty and reliability.

Date of experience: February 22, 2017
Kansas
2 reviews
0 helpful votes
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I was very very happy with my LV Kimono bag purchase, from the ordering process through delivery. High quality materials, meticulous stitching and beautiful color. I will definitely be making another purchase!

Date of experience: July 7, 2017
Texas
1 review
0 helpful votes
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Love my bags!
July 3, 2017

I just recently purchased my third bag from Purse Valley and they do not disappoint. I was very hesitant to order at first but now I know the quality is beyond my expectations. I will be purchasing more in the future!

Date of experience: July 3, 2017
Arizona
1 review
20 helpful votes
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I ordered $500 worth of items and the items I received were very nice. However immediately after, I had four fraudulent changes posted to my CC account. I know it was this purchase that started this trend because I had not used this credit card for over six months, and had no previous issues. To Sandra B. Just because I have money does not mean I want to pay $1000 for a head scarf. You obviously are not familiar with the wealthy or you would know we tend to be exceedingly frugal, and frequently down right stingy. Why do you think we have so much money... So calling others claim fraudulent is quite provincial on your part, Sandra B.

Date of experience: February 15, 2017
Illinois
1 review
8 helpful votes
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I finally received my LV bag after about 9 weeks instead of the promised 6 weeks, apparently because they were going through some logistic changes. My bag is beautiful with-only if you are trained to spot and hold the bag up close-minor differences with the real thing.
I'm super Happy!

Date of experience: April 24, 2018
New York
1 review
0 helpful votes
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Still waiting?
August 20, 2017

I am one of those that ordered in July i am keeping hope alive because my last order took a while as well. What email is sending you all tracking numbers as of August? Please help? Any new contact info?

Date of experience: August 20, 2017
Oklahoma
1 review
24 helpful votes
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Misleading
November 17, 2015

They advertise to be mirror quality to the real thing but it is not even close. Beware buyers because I wrote a review in their website and it was never posted because I had a negative review for them. They only put up positive reviews. Do not buy if you value your hard earned money.

Date of experience: November 17, 2015
New York
1 review
15 helpful votes
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I cancelled my order right next day way before they even ship the item out! Send an email to inform them to not take my money! Not only did they take my money also have not been refund me yet after a week. On their email says 24 hours. After 3 emails sending out, they just stop responding!
Please be aware of this seller
I seriously will give zero star for this dishonest seller!

Date of experience: June 21, 2016
Arizona
1 review
5 helpful votes
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Credit Card Fraud
August 28, 2017

I had purchase items several times from Purse Valley without any problems but then came an issue. The first time was when I made a purchase and use the same Credit Card #. Soon, I was receiving charges on that card from Italy for expensive jewelry... at the time I did not connect the dots.
I made another purchase and again my card # was compromised and charges begin to appear from other countries. So, buyers be aware of fraud... I'm positive I am not the only one this has happen too. Remember these cheap products come from CHINA!

Date of experience: August 28, 2017
Virginia
1 review
1 helpful vote
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They're gone
August 5, 2017

The site has been closed and you cannot reach anyone by phone. You can call the number but you'll be placed on hold and eventually get disconnected; ive been trying to get in touch with them for 5 days. I guess I just threw away $250!

Date of experience: August 5, 2017
Texas
1 review
10 helpful votes
Follow Purse P.
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I ordered 3 bags from them. And the quality was very good to someone who does not own designer bags. The ysl clutch I got was off in size. The LV was too small also. But they do use real leather. I did encounter a problem when I tried to return them. They offered 50% off my next purchase stating "it is expensive to ship to china". Also when I was making my initial purchase they called back immediately when I needed help making my western union payment. But now that I need my money back, they are very slow to respond.

I am not really satisfied with the quality of the bags because i have seen some VERY good replicas and they usually run around $500. I own one and there is no difference in the real bags that I own. So I guess you get what you pay for. I got 3 bags from purse valley for $458. Lesson learned. I'll probably just sell the bags I purchased on ebay.

Date of experience: December 14, 2014
California
1 review
29 helpful votes
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I've ordered a LV bag, cartier watches, hermes scarf. I have originals of all the products I bought so I ordered the replicas to see if they came close so I could take them when I travel internationally as I worry about theft (which has happened even in a nice hotel in Paris). All the items were very close except the hermes scarf as it was off in color. However, you could still carry it as my guess is most folks don't walk around with a hermes scarf except maybe in New York. I haven't had any problems with delivery, or customer service. I even asked for my watches to be sized before they came and they took care of it for no charge. I'm sure there are problems sometimes as no business i perfect, I've just haven't had any issues with this site but I also am careful as to which replica's I get.

Date of experience: March 12, 2011
Germany
1 review
2 helpful votes
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Still waiting
August 21, 2017

Ordered items in July. Received numerous emails and even phone calls and was assured that my items would be sent second week in August. Haven't heard from them since and have no contact info emails bounce back etc. Can anyone who received an email recently forward that or even a phone # thanks still hopeful

Date of experience: August 21, 2017
Illinois
4 reviews
21 helpful votes
Follow B W.
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I bought a Louie V bag which came on time and I loved it! Excellent quality and stitching. There is a little glitch in the inside zipper but it is functional. It really looks like the real thing and better yet feels like it. I have tried other replicas only to be disappointed by the quality. I ordered the matching wallet and it should be here soon. The first time I used my american express. AMX did not authorize the charge until speaking to me but purse valley kept in contact and there was no problem. For the wallet I used bank check (I now trusted them) but this method takes longer as it has to wait a week to clear the bank... however the customer service has been great. Once it ships you are given a tracking number so you can track your item. I think this is a great replica site. Having said that you are still paying several hundred for your purse so you should expect good quality. I was just not expecting it to be as nice as it was.

Date of experience: August 29, 2016
Illinois
1 review
0 helpful votes
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Pleasantly surprised!
April 28, 2017

Could not be happier with the quality of these bags! I have compared these to the real ones I have and I will never buy a real Louis Vuitton again! The details are all there... no one would ever know! So happy with my purchase! Definitely buying more from purse valley!

Date of experience: April 28, 2017
Georgia
2 reviews
8 helpful votes
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I'm reporting this company to Better Business Bureau. Sometimes they will have their lines up and sometimes they will disconnect the phones I guess. It's the worst mf company I have dealt with. Stay away from this company with these fake $#*! bags. They money back guarantee and the only dam guarantee you will get is that they guarantee you will be f***** out of your hard earned money. I don't see how the law allows such behavior. I'm gone file claim against this fake $#*! company too. Itches

Date of experience: March 10, 2017
GB
1 review
17 helpful votes
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I was suspicious when I asked them few questions. They were very keen to keep in touch and even said they noticed I had not got back to them. The Western Union cash transfer is a complete con! The positives reviews online must be fake. Please BUYER BEWARE! Its a lot of money to part with! If it seems to good to be true it probably is!

Date of experience: November 27, 2014
New York
1 review
1 helpful vote
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I am not sure why there are so many negative reviews? I received my bag in less than two weeks, it is absolutely beautiful! The customer service was impeccable and I can not wait to purchase my next bag from purse valley... I am already saving :)

Date of experience: June 3, 2017

Overview

PurseValley has a rating of 3 stars from 450 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with PurseValley most frequently mention customer service, great quality and real thing. PurseValley ranks 1st among Blog sites.

service
37
value
35
shipping
34
returns
22
quality
33