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    PurseValley

PurseValley

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Overview

PurseValley has a rating of 3.0 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.

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Reviews (450)

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customer service (101) purse valley (87) credit card (55) louis vuitton (31)
Thumbnail of user robins109
Texas
1 review
20 helpful votes
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March 9th, 2016

My first experience with them was ok. I decided to buy a watch. The watch arrived and within a day the band broke. I contacted them and they immediately sent me a replacement. However I still had to pay $30 to have the new band put on.

Second experience, was a little upsetting. The cashed an check for $870. Then a few days later they called to tell me they only had a few items available. I was upset and didn't understand why they cashed my check. However they informed me that they would apply a store credit which could be used anytime.

So, I just placed a new order. This morning I have been informed I can not use my credit for the order because of some type of promotion. This makes no sense whatsoever! They are literally holding cash they took directly from my account but telling me I can't use it. I am demanding they now refund my bank account... I'm guessing that will be a cold day in hell.

Date of experience: March 9, 2016

Thumbnail of user utal1
Australia
1 review
6 helpful votes
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June 1st, 2017

Received an awfully cheap looking bag made out of plastic instead of the described leather. It looked nothing like the photos online.

Sent bag back for refund just the way they asked me to do, using their post service etc.

Never received refund.

Date of experience: June 1, 2017

Thumbnail of user abolajim
Nigeria
1 review
0 helpful votes
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July 1st, 2022

The Quality and value of their watches is a notch above the other websites I have purchased from. I fact it matches or even exceeds that of some of my daily name 5 digit watches. The customer service was also exceptional!

Date of experience: July 1, 2022

Thumbnail of user lauriee13
Texas
1 review
0 helpful votes
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September 18th, 2017

I truly enjoyed my shopping experiences at pursevalley. I bought three products and all were surprisingly excellent. I think something may have happened, as they seem to no longer exist. Wish I could find a good replacement.

Date of experience: September 17, 2017

Thumbnail of user tamarac22
Arizona
1 review
20 helpful votes
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February 15th, 2017

I ordered $500 worth of items and the items I received were very nice. However immediately after, I had four fraudulent changes posted to my CC account. I know it was this purchase that started this trend because I had not used this credit card for over six months, and had no previous issues. To Sandra B. Just because I have money does not mean I want to pay $1000 for a head scarf. You obviously are not familiar with the wealthy or you would know we tend to be exceedingly frugal, and frequently down right stingy. Why do you think we have so much money... So calling others claim fraudulent is quite provincial on your part, Sandra B.

Date of experience: February 15, 2017

Thumbnail of user ibraahimw
Maldives
1 review
0 helpful votes
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May 12th, 2021

Their website is user-friendly and easy to use. The delivery of items is quick. They delivered promptly even during Pandemic when deliveries have been difficult for other companies. Had a few questions and was able to get quick responses. Highly recommended

Tip for consumers:
Its awesome

Service
Value
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Returns
Quality

Date of experience: May 12, 2021

Thumbnail of user judithc47
Illinois
1 review
8 helpful votes
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April 25th, 2018

I finally received my LV bag after about 9 weeks instead of the promised 6 weeks, apparently because they were going through some logistic changes. My bag is beautiful with-only if you are trained to spot and hold the bag up close-minor differences with the real thing.
I'm super Happy!

Date of experience: April 24, 2018

Thumbnail of user ashleyk74
New York
1 review
0 helpful votes
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August 20th, 2017

I am one of those that ordered in July i am keeping hope alive because my last order took a while as well. What email is sending you all tracking numbers as of August? Please help? Any new contact info?

Date of experience: August 20, 2017

Thumbnail of user lashellh
Illinois
1 review
0 helpful votes
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April 5th, 2017

I love my hermes birkin bags the quality of these bags is amazing they really look like the real deal i feel so rich carrying my bag people just be looking at me with there mouth open please order from this site i was a little scare at first because of all the bad reviews but I'm glad i order if you want great quality handbags purse valley is the way to go and customer service is great they text me when my order was out for delivery

Date of experience: April 5, 2017

Thumbnail of user alycyaw
California
2 reviews
5 helpful votes
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August 17th, 2017

Like everyone I ordered my items in July 2017 and shortly after received the notification that my order would be delayed. Of course I was disappointed but tried to have faith as I have only had good experiences with PV. I followed up and spoke with customer service they assured me that I would be receiving my purchase first week in August. I did ask for a credit for my inconvenience and they said yes. I received my packages on 8/15/17 and it is exactly what I ordered I am very happy. I hope PV re-open. Excellent customer service and communication never stopped throughout the entire process. I would definitely buy from them again.

Date of experience: August 16, 2017

Thumbnail of user aisham11
New York
1 review
5 helpful votes
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February 22nd, 2017

I have ordered several items from this website and my experience has been complex but the eventually very satisfactory. My order arrived as expected (takes few weeks so have to be patient). One item was not as I had expected I called the website and without any trouble they assured me I will receive replacement. It took another several weeks but I received my replacement. I would most definitely purchase again as they made every effort to meet my expectations. Customer service also very reasonable. I was pleased with their honesty and reliability.

Date of experience: February 22, 2017

Thumbnail of user pursep
Texas
1 review
10 helpful votes
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December 14th, 2014

I ordered 3 bags from them. And the quality was very good to someone who does not own designer bags. The ysl clutch I got was off in size. The LV was too small also. But they do use real leather. I did encounter a problem when I tried to return them. They offered 50% off my next purchase stating "it is expensive to ship to china". Also when I was making my initial purchase they called back immediately when I needed help making my western union payment. But now that I need my money back, they are very slow to respond.

I am not really satisfied with the quality of the bags because i have seen some VERY good replicas and they usually run around $500. I own one and there is no difference in the real bags that I own. So I guess you get what you pay for. I got 3 bags from purse valley for $458. Lesson learned. I'll probably just sell the bags I purchased on ebay.

Date of experience: December 14, 2014

Thumbnail of user dianew90
Kansas
2 reviews
0 helpful votes
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July 7th, 2017

I was very very happy with my LV Kimono bag purchase, from the ordering process through delivery. High quality materials, meticulous stitching and beautiful color. I will definitely be making another purchase!

Date of experience: July 7, 2017

Thumbnail of user mariem4
California
1 review
29 helpful votes
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March 12th, 2011

I've ordered a LV bag, cartier watches, hermes scarf. I have originals of all the products I bought so I ordered the replicas to see if they came close so I could take them when I travel internationally as I worry about theft (which has happened even in a nice hotel in Paris). All the items were very close except the hermes scarf as it was off in color. However, you could still carry it as my guess is most folks don't walk around with a hermes scarf except maybe in New York. I haven't had any problems with delivery, or customer service. I even asked for my watches to be sized before they came and they took care of it for no charge. I'm sure there are problems sometimes as no business i perfect, I've just haven't had any issues with this site but I also am careful as to which replica's I get.

Date of experience: March 12, 2011

Thumbnail of user carolinel40
Germany
1 review
2 helpful votes
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August 21st, 2017

Ordered items in July. Received numerous emails and even phone calls and was assured that my items would be sent second week in August. Haven't heard from them since and have no contact info emails bounce back etc. Can anyone who received an email recently forward that or even a phone # thanks still hopeful

Date of experience: August 21, 2017

Thumbnail of user bw20
Illinois
4 reviews
21 helpful votes
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August 30th, 2016

I bought a Louie V bag which came on time and I loved it! Excellent quality and stitching. There is a little glitch in the inside zipper but it is functional. It really looks like the real thing and better yet feels like it. I have tried other replicas only to be disappointed by the quality. I ordered the matching wallet and it should be here soon. The first time I used my american express. AMX did not authorize the charge until speaking to me but purse valley kept in contact and there was no problem. For the wallet I used bank check (I now trusted them) but this method takes longer as it has to wait a week to clear the bank... however the customer service has been great. Once it ships you are given a tracking number so you can track your item. I think this is a great replica site. Having said that you are still paying several hundred for your purse so you should expect good quality. I was just not expecting it to be as nice as it was.

Date of experience: August 29, 2016

Thumbnail of user bridgetp7
Illinois
1 review
0 helpful votes
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April 28th, 2017

Could not be happier with the quality of these bags! I have compared these to the real ones I have and I will never buy a real Louis Vuitton again! The details are all there... no one would ever know! So happy with my purchase! Definitely buying more from purse valley!

Date of experience: April 28, 2017

Thumbnail of user amandan46
New York
1 review
1 helpful vote
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June 3rd, 2017

I am not sure why there are so many negative reviews? I received my bag in less than two weeks, it is absolutely beautiful! The customer service was impeccable and I can not wait to purchase my next bag from purse valley... I am already saving :)

Date of experience: June 3, 2017

Thumbnail of user martinal7
MK
1 review
1 helpful vote
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May 26th, 2017

I recently purchased 3 bags from PurseValley.cn. Could not be happier with the quality and authenticity, they are made from the same genuine leather as seen in the brand's store, same details, simply identical to the original. I am looking forward to ordering with them again. Thank you Purse Valley!

Service
Value
Shipping
Returns
Quality

Date of experience: May 26, 2017

Thumbnail of user jenniferb198
California
2 reviews
9 helpful votes
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May 24th, 2016

I was wary about ordering but a friend of mine said she had ordered from PV and was pleased. I ordered a LV handbag and it arrived in less time then they estimated. I'm very happy with the quality. Looks like the real deal. I will order from them again.

Date of experience: May 24, 2016

Thumbnail of user fredm80
North Carolina
1 review
0 helpful votes
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May 4th, 2017

I recently purchased 2 watches and a purse from PurseValley.cn. I had bought several other watches from PurseValley and its sister site, Perfect Watches, in the past so I knew I will get great looking and quality replica watches. However, my wife was totally amazed at the quality and craftsmanship of the purse she purchased. We expected a mediocre and cheap looking purse but what we received looked high quality, identical to the real purse and very rich. As usual, their sales support team is cordial and responsive. That is one of the main reasons I continue to buy from them.

Date of experience: May 4, 2017

Thumbnail of user mariam201
Bangladesh
1 review
16 helpful votes
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December 10th, 2015

I received my bag and purse before this Christmas! I am very happy and placed a new order. These replica bags are identical to the real one, so I'm loving their products. If you like to buy good quality replica bags I will definitely recommend you this website. Cheers!

Date of experience: December 9, 2015

Thumbnail of user nettennas
Arizona
1 review
1 helpful vote
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September 21st, 2017

I am happy that I followed by instincts to not trust this company. The review is fake look at the use of English language. Please just save your money go purchase the real products. In the long run you are not saving when purchasing fake products over and over.

Date of experience: September 21, 2017

Thumbnail of user melaniea4
Sweden
1 review
0 helpful votes
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May 25th, 2015

I had a great experience at PurseValley.cn. They had the lowest prices this is for sure because always they have great deals/ discounts. I received my package in a timely manner in perfect condition.The bag is amazing. Flawless and holds a lot. I basically use it as a fancy diaper bag. Need to make another purchase soon!

Date of experience: May 25, 2015

Thumbnail of user erinv14
Hawaii
1 review
0 helpful votes
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April 19th, 2017

I have made multiple orders over the years and Purse Valley never fails to satisfy. I have a collection of their bags alongside my LV bought from the store and people are unable to tell them apart. I would order with confidence!

Date of experience: April 19, 2017

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Thumbnail of user ashleye13
Ashley E.

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