PurseValley has a rating of 3.0 stars from 451 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PurseValley most frequently mention customer service, great quality, and real thing. PurseValley ranks 1st among Blog sites.
I was suspicious when I asked them few questions. They were very keen to keep in touch and even said they noticed I had not got back to them. The Western Union cash transfer is a complete con! The positives reviews online must be fake. Please BUYER BEWARE! Its a lot of money to part with! If it seems to good to be true it probably is!
Tip for consumers:
AVOID THEM SCAMMERS
Date of experience: November 27, 2014
What happened to purse valley? Love their bags, good quality, excellent replica. I guess they are having some issues at this time but l hope things will be resolved. I have ordered at least five items from them and I have always been completely satisfied.
Date of experience: September 28, 2017
It has been a pleasure doing business with them. Their team is very passionate about their work and knows the industry inside out. I will be back again in the future!
Date of experience: November 16, 2021
I truly enjoyed my shopping experiences at pursevalley. I bought three products and all were surprisingly excellent. I think something may have happened, as they seem to no longer exist. Wish I could find a good replacement.
Date of experience: September 17, 2017
Their website is user-friendly and easy to use. The delivery of items is quick. They delivered promptly even during Pandemic when deliveries have been difficult for other companies. Had a few questions and was able to get quick responses. Highly recommended
Tip for consumers:
Its awesome
Date of experience: May 12, 2021
I love my hermes birkin bags the quality of these bags is amazing they really look like the real deal i feel so rich carrying my bag people just be looking at me with there mouth open please order from this site i was a little scare at first because of all the bad reviews but I'm glad i order if you want great quality handbags purse valley is the way to go and customer service is great they text me when my order was out for delivery
Date of experience: April 5, 2017
Like everyone I ordered my items in July 2017 and shortly after received the notification that my order would be delayed. Of course I was disappointed but tried to have faith as I have only had good experiences with PV. I followed up and spoke with customer service they assured me that I would be receiving my purchase first week in August. I did ask for a credit for my inconvenience and they said yes. I received my packages on 8/15/17 and it is exactly what I ordered I am very happy. I hope PV re-open. Excellent customer service and communication never stopped throughout the entire process. I would definitely buy from them again.
Date of experience: August 16, 2017
I have ordered several items from this website and my experience has been complex but the eventually very satisfactory. My order arrived as expected (takes few weeks so have to be patient). One item was not as I had expected I called the website and without any trouble they assured me I will receive replacement. It took another several weeks but I received my replacement. I would most definitely purchase again as they made every effort to meet my expectations. Customer service also very reasonable. I was pleased with their honesty and reliability.
Date of experience: February 22, 2017
I ordered 3 bags from them. And the quality was very good to someone who does not own designer bags. The ysl clutch I got was off in size. The LV was too small also. But they do use real leather. I did encounter a problem when I tried to return them. They offered 50% off my next purchase stating "it is expensive to ship to china". Also when I was making my initial purchase they called back immediately when I needed help making my western union payment. But now that I need my money back, they are very slow to respond.
I am not really satisfied with the quality of the bags because i have seen some VERY good replicas and they usually run around $500. I own one and there is no difference in the real bags that I own. So I guess you get what you pay for. I got 3 bags from purse valley for $458. Lesson learned. I'll probably just sell the bags I purchased on ebay.
Date of experience: December 14, 2014
I was very very happy with my LV Kimono bag purchase, from the ordering process through delivery. High quality materials, meticulous stitching and beautiful color. I will definitely be making another purchase!
Date of experience: July 7, 2017
I just recently purchased my third bag from Purse Valley and they do not disappoint. I was very hesitant to order at first but now I know the quality is beyond my expectations. I will be purchasing more in the future!
Date of experience: July 3, 2017
I bought a Louie V bag which came on time and I loved it! Excellent quality and stitching. There is a little glitch in the inside zipper but it is functional. It really looks like the real thing and better yet feels like it. I have tried other replicas only to be disappointed by the quality. I ordered the matching wallet and it should be here soon. The first time I used my american express. AMX did not authorize the charge until speaking to me but purse valley kept in contact and there was no problem. For the wallet I used bank check (I now trusted them) but this method takes longer as it has to wait a week to clear the bank... however the customer service has been great. Once it ships you are given a tracking number so you can track your item. I think this is a great replica site. Having said that you are still paying several hundred for your purse so you should expect good quality. I was just not expecting it to be as nice as it was.
Date of experience: August 29, 2016
Could not be happier with the quality of these bags! I have compared these to the real ones I have and I will never buy a real Louis Vuitton again! The details are all there... no one would ever know! So happy with my purchase! Definitely buying more from purse valley!
Date of experience: April 28, 2017
I'm reporting this company to Better Business Bureau. Sometimes they will have their lines up and sometimes they will disconnect the phones I guess. It's the worst mf company I have dealt with. Stay away from this company with these fake $#*! bags. They money back guarantee and the only dam guarantee you will get is that they guarantee you will be f***** out of your hard earned money. I don't see how the law allows such behavior. I'm gone file claim against this fake $#*! company too. Itches
Date of experience: March 10, 2017
I am not sure why there are so many negative reviews? I received my bag in less than two weeks, it is absolutely beautiful! The customer service was impeccable and I can not wait to purchase my next bag from purse valley... I am already saving :)
Date of experience: June 3, 2017
I recently purchased 3 bags from PurseValley.cn. Could not be happier with the quality and authenticity, they are made from the same genuine leather as seen in the brand's store, same details, simply identical to the original. I am looking forward to ordering with them again. Thank you Purse Valley!
Date of experience: May 26, 2017
Order twice... in my first order bag broke within a month and they sent wrong replacement, went I complaint, I was ignored!
Order the second time after a few years cause I forgot it was the same site. Received faulty bag and was told to return it for a reimbursement, which I never received! After months of chasing, still nothing, they simply hung-up upon discovering it's my call and never reply to any emails.
Stay away from this site - not worth a dime!
Date of experience: September 29, 2016
I was wary about ordering but a friend of mine said she had ordered from PV and was pleased. I ordered a LV handbag and it arrived in less time then they estimated. I'm very happy with the quality. Looks like the real deal. I will order from them again.
Date of experience: May 24, 2016
My first experience with them was ok. I decided to buy a watch. The watch arrived and within a day the band broke. I contacted them and they immediately sent me a replacement. However I still had to pay $30 to have the new band put on.
Second experience, was a little upsetting. The cashed an check for $870. Then a few days later they called to tell me they only had a few items available. I was upset and didn't understand why they cashed my check. However they informed me that they would apply a store credit which could be used anytime.
So, I just placed a new order. This morning I have been informed I can not use my credit for the order because of some type of promotion. This makes no sense whatsoever! They are literally holding cash they took directly from my account but telling me I can't use it. I am demanding they now refund my bank account... I'm guessing that will be a cold day in hell.
Date of experience: March 9, 2016
Received an awfully cheap looking bag made out of plastic instead of the described leather. It looked nothing like the photos online.
Sent bag back for refund just the way they asked me to do, using their post service etc.
Never received refund.
Date of experience: June 1, 2017
I recently purchased 2 watches and a purse from PurseValley.cn. I had bought several other watches from PurseValley and its sister site, Perfect Watches, in the past so I knew I will get great looking and quality replica watches. However, my wife was totally amazed at the quality and craftsmanship of the purse she purchased. We expected a mediocre and cheap looking purse but what we received looked high quality, identical to the real purse and very rich. As usual, their sales support team is cordial and responsive. That is one of the main reasons I continue to buy from them.
Date of experience: May 4, 2017
I received my bag and purse before this Christmas! I am very happy and placed a new order. These replica bags are identical to the real one, so I'm loving their products. If you like to buy good quality replica bags I will definitely recommend you this website. Cheers!
Date of experience: December 9, 2015
I am happy that I followed by instincts to not trust this company. The review is fake look at the use of English language. Please just save your money go purchase the real products. In the long run you are not saving when purchasing fake products over and over.
Date of experience: September 21, 2017
I had a great experience at PurseValley.cn. They had the lowest prices this is for sure because always they have great deals/ discounts. I received my package in a timely manner in perfect condition.The bag is amazing. Flawless and holds a lot. I basically use it as a fancy diaper bag. Need to make another purchase soon!
Date of experience: May 25, 2015
They are a total scam. They say money back, but, will only let you use the US Post Office for returns (very expensive). If you pay the money to return it, they do not accept the returned package. Stay away from them.
Date of experience: July 3, 2016