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Asked for cancellation & refund. Was told they could cancel but no refund. I asked them not to cancel if no refund, that's stupid. Now my reservation will not come up in the system. If I do NOT get a refund then I will keep the reservation. Please make sure this is done. Tammy Havalias Booking# HTT-Q5NJVV 2/26-2/28- Aloft in Cancun, Mx
Asked for cancellation & refund. Was told they could cancel but no refund. I asked them not to cancel if no refund, that’s stupid. Now my reservation will not come up in the system. If I do NOT get a refund then I will keep the reservation. Please make sure this is done. Tammy Havalias Booking# HTT-Q5NJVV 2/26-2/28- Aloft in Cancun, Mx
Asked for cancellation & refund. Was told they could cancel but no refund. I asked them not to cancel if no refund, that’s stupid. Now my reservation will not come up in the system. If I do NOT get a refund then I will keep the reservation. Please make sure this is done. Tammy Havalias Booking# HTT-Q5NJVV 2/26-2/28- Aloft in Cancun, Mx
* TravelUp attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Received watch that didn't work - paid $500. Returned as instructed and nothing. Very disappointing. I emailed them several times and Julia never responded. Scam
Tammy S.'s review of PurseValley earned 3 Very Helpful votes
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Empty.
Price offered was not honored. All plans were already made. Unbelievable.
Good Afternoon,
We are very disappointed to hear you have had a negative experience with TravelUp. We have looked into your case and can see that you requested cancellation via our online portal due to no longer being able to travel. Our colleagues received this request and cancelled down the booking based on the cancellation terms agreed to at time of booking. As a gesture of goodwill our supplier was contacted however the hotel rejected the waiver request for this booking.
Unfortunately as the hotel are not willing to cancel free of charge on this occasion we are unable to provide you with a refund for this booking.
We apologise for any inconvenience that may have been caused at this time.
Kind Regards
TravelUp Team