I ordered a copy Birkin then read the reviews. Most of the reviews are very mixed and I was worried. Interestingly the very bad reviews are also written n very bad English making me wonder if it's the competition. I decided if my bag was of poor quality it may be money wasted but a lesson learned. For me my bag arrived very quickly, it is an outstanding copy, I didn't have to contact customer service so no comment there. I haven't been bombarded with lots of promotional emails since I bought my bag and there has been no fraudulent use of my credit card. I will be buying more.