My purse was late arriving (close to 1 month) and I grew concerned that I've been scammed. I received a text that my purse had attempted to be delivered but no one was home. I called customer service upset because the call back number is based in China. Once I found the pink slip in mail box, I picked up my purse from the post office. When I opened the box I was surprised! Professionally packaged and great quality! I'll definitely be a returning customer! My purse is beautiful and is explained and shown exactly as its posted online! Thanks Purse Valley! :)