Purolator

Purolator is a pathetic little Canadian courier company. If you want your package to be lost, stolen and delayed, they are the courier of choice. Remember Jim Carrey's portrayal in Ace Ventura? He must have learned his schtick from these incompetents.

I have had four time-sensitive packages in a row delayed or lost by this company. They are very creative in their excuse making. The first time I was told my package was delayed by a storm. Trouble was, it was summer in Canada and there were no storms anywhere in the country. Next time, I was told the delay was due to "mechanical problems on their plane". Do they really only own one plane with no mechanics, or do they use flying Pterodactyls à la Flintstones?

This morning, they couldn't be bothered to deliver my perishable prescription medication, so instead of looking up my name on the buzzer panel in my building, they just refused to deliver and left. I called and gave them the buzzer code and was promised they'd deliver it again today. Hours later the tracking info showed that they still didn't have the buzzer code so I called again and was told "we couldn't send the message to the driver". Really? You don't have radios in your trucks, or cell phones?

Do not do business with this company or any company that uses them as a courier. You will regret it - believe me.

There was absolutely never a package delivered to my door. I always have to pick up personally, every time! I will cancel any order by Purolator.

Tried to ship an item at staples Purolator depot and they wouldn't help with the shipping so off to ups for real service

I used the estimate quote per their website. Provided quote to my customer and then when billing came back it was 4x the estimate quote. The box used was 10x7x5 inches but they billed me for 22x15x13 inches and when I weighed it, it was less than 1 lb but then they charged for 36lb! That is as heavy as a kid. It was only 2 small plant cutting that I shipped and now they are telling me, shipping is not just on box size and weight but also on the amount of space it used on the carrier. I would assume their quote application is reliable to use to provide estimate to customers. I am ok with anything less than $10 above what software quoted but now, its charging me $85 more than what was quoted on their software! I used the same box with the similar content (less than 1lb) and shipped to the same location (QB) or even further to NS at the same time, and that one came back as quoted but this one, was way off to believe it's accurate! Nothing is done on Purolator end and to get a hold of someone is always hard. I will never use Purolator again and if anyone does, remember to take pictures of your box prior to shipping with dimensions because if you want to dispute it, it takes weeks and even so, nothing would be done. UPS seems to be more reliable on the quote.

This package sat at a depot in Penticton for 2 weeks. I do not live it Penticton and I cannot pick up the package there. I made this very clear to the person at the depot in Penticton on December 29th. I specifically told them that I wanted the package delivered to my house and I made sure they had the correct address. 2 weeks later they still had not delivered it. Furthermore, I spoke with Melisa L on a Purolator chat line on January 10th. She told me the package would be delivered on the 11th. The package was not delivered and the tracking report said it was due to weather. This is the same excuse used 2 weeks earlier. The weather had been very mild for the last 2 weeks. On January 11th there was a temperature of -4 C and light snow. This can be confirmed by Environment Canada. The roads are plowed every day and have been very good. For Purolator to claim a delay due to weather, not once, but twice is nothing but a pure lie. In the end I told them to send it back. They never did deliver the package. How can such a company stay in business?

Purolator the most useless company to excist just cost me a 1000$ what a waste of money and time... DO NOT GET YOUR ITEMS SHIPPED THRU THIS COMPANY they are a joke!

Took 4 days off work to receive a package. Every day they said it would arrive tomorrow, but everyday it failed to arrive.

I dont even know where to start when it comes to my experience with Purolator right now. I went to pick up my package at the depot and they said someone already picked it up to which I replied its impossible because I am the only one living where I live. The employee or the manager didn't seem to care about anything. I asked if there's other packages at my adress since it's a building but I have a specific apartment number. They didn't even verify and said to go make a police report. While I was waiting in line I WITNESSED THEM GIVE ANOTHER PACKAGE TO THE WRONG RECEIVER BUT THANKFULLY THE RIGHTFUL OWNER WAS ACTUALLY BEHIND HIM IN LINE AND RECOGNIZED THE PACKAGE. I contacted Purolator and they didn't even care to look further and gave me the same answer the depot did. My package is worth a lot of money and not 1 person wants to admit that Purolator might have actually messed up on this one and gave my package to someone with a different apartment or didn't verify the names or ID properly. I will escalate this as high as I can because I refuse to let them make me think I'm crazy and that "someone I know" must have picked up my package. Absolutely the worse service and depot to go to. I am disgusting by the lack of customer service in person and phone

You would have to specifically design a system to be able to compete with the astounding INCOMPETENCE of this company.
# times I have used them ( or used by Amazon on my behalf) and 3 times they seriously bungled the delivery.
ALL 3 times they failed to deliver the first try... each time NOT RINGING THE DOORBELL... I live in a 3 story house so knocking lightly won't get the job done... and that is precisely what the large doorbell is there for.
One of the 3 times they failed to deliver they left a notice... the other 2 times they simply walked away and I only knew they has apparently been there when I went to Amazon and discovered it was apparently ALREADY DELIVERED AT THE DOOR.
One of the three times I had to travel to the pick-up location and get it myself... the second time they found it and delivered it the next day but this time is the worst... now 3 days after the supposed delivery it is not here and the best they will promise is they are going to put a search on it and it WILL be found... WITHIN 2-3 DAYS.
Next time I'll complain to Amazon and request they send it by flying monkeys or on the back of a carrier Pigeon... ANYTHING BUT puro-LATE-r.

Order supposed to be delivered same day, ha ha ha. Further directions required to complete delivery. What a joke why do places use Purolator.

I am waiting for a week and they didn't deliver also they lied as they tried customer service is rude and shut the phone

This $#*!ty service didn't bother knocking on the door, left a note on my door to pick up my package.

I would give a NIL review rating if possible. They are not a delivery company, more like a useless company

They don't deliver on time they don't up date you but they do everything but bring packages obviously it's owned by Canada post

THE WORST, most confused company I believe have ever dealt with.
I don't normally review anything as I'm a live and let live kind of guy but the standard here was the lowest I have ever seen and felt I needed to warn anyone that was not aware.

I cannot believe they are still in business.

I arrived at the door about two minutes after initial delivery was attempted. Found the door knocker and contacted customer service immediately, I was told it was not possible to contact driver and have them retry even though it was only 6-9 minutes after the attempt.
OK, not great service but I understand.
Was told it was available for pick up next day.

Went to pick it up (an hour's drive) and was told it had gone out again for redelivery. Drove home and waited only for nothing to arrive.

Called customer service next day, Saturday - was told it had been placed on the wrong truck and had not arrived back at the pickup area yet.
Was 'promised' delivery would be reattempted on Monday.

Monday, waited in again, checked online and it didn't seem to be out for delivery - called customer service again and was told a mistake had been made yet again and they were sorry but "ABSOLUTELY PROMISED" redelivery would be attempted the following day, Tuesday.

Went online early Tuesday to see the package had gone out for delivery. Relief.

Checked back a couple of hours later to see if I could get a better estimate of delivery time only to find it had now been delivered to the pickup area.

Totally confused, I called customer service only to be told it was available for pickup.

Is this a real company? You would have to work incredibly hard to be as inept as this, surely?

Never ever gain will I use or buy anything from anyone that uses purolator as their delivery source.

Unreliable, bad customer service, always having negative experiences with them. Very generous from me to give 1