Purolator

The guy didn't try to reach me, no calls or trying the buzzer. Just said receiver unavailable, even though I cancelled my plans and stayed back home the whole day. And to top it all when I'm trying to reach out to them, they have a 45 mins estimated wait time for talking with an agent.

SAD SERVICE

I went in to 2801 45 ave in vernon today to ship a package out to burnaby...they told me about the flat rate box they had and saved me a lot of money.The girls there had me laughing the whole time, the energy in this place was amazing made my day for sure. Thank you jody and jessica for everything.

Lance

They have bad label printers that can't handle any address that has extra info in it. Such as Building door codes, or instructions on where to leave the item.
Then when the driver arrives, they can't read the parcel label, because the printer messed it up. So, the tracking says that the parcel is undeliverable.
Then after a couple days, they manually print a new label and only include the most basic address information - which leaves off the information on how to buzz the building to get in the door.

So then the driver shows up, can't get in the building - so they just leave a note telling the customer to drive to teh depot and deal with the problem.

Purolator really needs to figure this issue out, and start delivery parcels properly.

Notified this morning my package was on delivery truck and is going to be delivered today. But getting snow storm here and delivery won't happen. Contents of my package are cold sensitive. No way to contact Purolator to ask that package not left on truck over night outside. Contents value is $500. Contacted Purolator Website and they said there is no way to talk to call or contact local Purolator depot to try and have package put indoors over night...Disgraceful customer service.

If I just have an option not to use them in all my parcels i would never even look at it. Things that repetitively happened in all my transactions to them: 1) deliver person are lazy, they dont give you time to open the door for them, they door bell and it you did not answer for few seconds they are gone. 2) customer service convey wrong information, they provide unsure answers to your inquiry, i wasted an hour to go and pick up my parcel because they said it will available for me, i get there and parcel is gone. 3) calling them is almost impossible, it will take an hour to wait for a real person and their robots are not helpful at all. 4) stuff in the facility are like robot, they work because they need to, no help and they dont care! I'm wondering if they are also the one acting as robot in the phone

By far the worse delivery service i ever used. They dont let you know anything about your package, no updates of any kind, the hold your package in one place for days. They are the most incompetent company that i ever seen. They should get out of business

My package was supposed to be delivered, February 3,2024 from Etiobicoke, a 20 minute drive from Downtown Toronto. My package was picked up at 10:45 am and never reached me, 20 minutes away. On February 4,2024 I spoke to two virtual assistants and also a real customer service agent. No one really knew what was going on with the package. The last information they had was that my package left Etobicoke at 10:45 am February 3. They had no idea where it was on February 4,2024 because Purolator depots are closed on Sunday, according to the live agent. Now, I was told by the real agent that it might arrive tomorrow, February 5; however, he did not really know. So it will have taken Purolator more than 48 hours to deliver a package that was 20 minutes away. They really do not know where the package is, when it will arrive, and have no real information about the package since February 3,10:45 am. It is now Sunday, February 4 at 12:44 pm. I do not know how Purolator stays in business.

UPDATE:

I received two responses from Purolator. They denied that their earlier tracking information stated February 3 as its delivery date. Unfortunately, the tracking information has been updated, so the original delivery estimate does not appear. However, here is the information that I do have.

Purolator picked up the package from the Etobicoke facility on February 3 at 1:43 am, and it arrived at the Etobicoke sort facility at 1:44 am the same day. Then the package departed the sort facility at 1:46 am. Then the package was in limbo until February 5 at 6:05 am until it arrived at the North York depot. The first Purolator shipping manifest was created on February 2,2024 and the final on February 3 at 10:44 am. I received the order finally at 1 pm on February 5. So it took the package from February 3 to February 5 (over 48 hours) to go from Etobicoke (30 minutes from where I live) to North York, (also 30 minutes from where I live). It took over 48 hours to go a 30-minute distance by Purolator. On February 4, when I talked to Purolator agents, they were not certain where the package was. The last information they had was that the package left Etobicoke on February 3. Why do companies use their service?

Purolator blamed Bestbuy for not clearly informing me about their [poor] service, and Purolator blamed me for not reading all the fine print.

Moreover, Purolator said Sunday is not a business day. Maybe not for Purolator, but, retailers, many courier services in Canada, and even some, financial institutions are open and working 7 days a week and have been doing so for many decades. Purolator should bring itself into the present.

The only mistake Bestbuy made was to choose Purolator as its courier. My mistake was to have selected a retailer who uses Purolator as its courier.

Purolator confirmed twice that it did not care about the businesses it ships for, nor the end user who suffers from their questionable service. That is the unfortunate final customer, ME.

Purolator is useless, they never delivery packages. I always have to go to the depot and pick up items 🙄

I recieved a email stating a delivery was attempted and no one was home and a slip was left on my door. First of all, I was home and I have security footage to back this up and no driver came to my door. Secondly I phoned purolator right away and advised them the driver went to the wrong house and the representative said they sent a message to the driver stating for them to drop off my package forsure today at the pick up location here in town ( they did not even offered to redeliver it to my home). I then went to house where the driver left the slip and it stated I could pick up my package after 3 pm. I went to the pick up location at 4 pm and no package, phoned purolator again and I was told the package was sent back to the warehouse because of a rail derailment in my town and I could pick it up Monday (not delivered to my home) and this is Friday! There was no derailment in my town so thats a out right lie! So now I have to wait till Monday to get my package, total bs. All because of this driver, should loose their job in my opinion! Unacceptable, wish I could leave a zero star.

Next day delivery from Best Buy, don't count on it. Purolator don't show and blame you -"receiver inaccessible" - when you waited all day for them. Then you have to wait days before they will actually deliver your package. The text alerts would be great if they actually used them. Got one at 11:30 am and nothing more. Way to go Purolator you waisted my time and energy.

Purolator is by far the worst courier in Canada
They will damage or lose half of your orders, just an un-organized huge company
Loomis isn't much better, but they are better
Canada Post is much better...maybe more $...but hey...its nice to have my goods

This is my second really bad experience with Purolator. Today, they claimed they could not deliver on time because of a "weather event". Well, there was none. Scattered light flurries now and again with no accumulation on the roads. A completely fabricated story. Last time, I had to go to pick up at their depot. The people were super unfriendly and the procedures very customer unfriendly. If you want something shipped, tell your shipper not to use Purolator. Apparently they are mostly owned by Canada Post, and based on the attitudes and efficiency of their staff, I believe it.

Purolator will no longer be a choice for a cargo carrier for me. I will be notifying all of my suppliers that I will not be ordering anything as long as they refuse to deliver to my house.
"All" the other carriers deliver to my door. Their service apparently ends only a few doors down from me. Completely unacceptable. I am 5 km from the pick up location. Some of the items are either too large or too heavy to manage with a compact SUV.

I did order a RV water heater on demand.
When I received the box, 2 week later, the box was damage and been repair. The Purolator sticker was on TOP of the repair. It was damage before they send it. Now I have a 2 weeks wait the time they find my item in there stuff... Look like a mess in there maby... Plus some days for the bank to have my refund.
I find my self with no running water...
Purolator as disappoint me again.
I did not close to receive the item from Purolator.

BThey tried to tell me its Mechanical, than that they have lots of packages lah blah (holidays are over long ago)
Worst shipping service provider. Why do we even bother paying for their service, let them sink.

Attention
Estimated Delivery Date
Not Available
Mechanical delay
Tue. Jan. 30,2024 - 5:31 p.m. RICHMOND, BC Mechanical delay
Tue. Jan. 30,2024 - 11:13 a.m. NEW WESTMINSTER, BC On vehicle for delivery
Tue. Jan. 30,2024 - 8:05 a.m. RICHMOND, BC Arrived at sort facility
Tue. Jan. 30,2024 - 5:33 a.m. RICHMOND, BC Arrived at sort facility
Tue. Jan. 30,2024 - 5:33 a.m. RICHMOND, BC Departed sort facility
Mon. Jan. 29,2024 - 7:31 p.m. RICHMOND, BC Departed sort facility
Mon. Jan. 29,2024 - 7:31 p.m. RICHMOND, BC Arrived at sort facility
Mon. Jan. 29,2024 - 10:24 p.m. PUROLATOR Shipment created - final manifest received
Mon. Jan. 29,2024 - 6:39 p.m. RICHMOND, BC Arrived at sort facility
Mon. Jan. 29,2024 - 5:03 p.m. BURNABY, BC Departed sort facility
Mon. Jan. 29,2024 - 5:02 p.m. BURNABY, BC Arrived at sort facility
Mon. Jan. 29,2024 - 2:20 p.m. NORTH VANCOUVER, BC Picked up by Purolator

Helpful and quick!
I noticed many bad reviews but my experience was great. There was trouble with accessing my building on delivery day, i received a call and got it sorted out and is now on its way!
I spoke with a girl named Krista on the phone and she was unbelievably nice, patient and thorough with information and got everything fixed up.

Worst delivery service in BC. Purolator will waste your time, consume your energy and not deliver the parcel. They have my parcel since Dec 21 in their facility, it's Jan 12 and I just wasted another day off waiting for the delivery. I contacted their agents through the chat, calling, and emailing... And they keep saying there was no space in the delivery truck, or other excuses like missed connection. Don't use this service, and don't buy through any retail that uses this service (like Best Buy, for example).

Purolator was excellent until the old driver retired. Now we have parcels dropped at a depot 20 miles from the address on parcel. Latest parcel is held somewhere, we don't know where

So far in the last 12 months, every delivery by Purolator has been screwed up. $100+ 'next day' delivery was delivered 4 days later. Purolator refused to refund (again, blamed the weather). One 2 day delivery actually took 21 days to arrive. Refund refused. They just sent me on a 60 km detour to the wrong Purolator depot. No apology. I get home to find yet another delivery attempt slip on my door (probably for the same package, which they cannot find in their tracking system). The list of screw ups is endless... avoid these clowns at all cost.

I ordered a package from there they said they delivered it they took a photo I never received it they didn't even call me I wouldn't recommend this to any body

Phone the office to re- schedule the delivery cos I have a work but keep showing up to my door. So, on the expected delivery day. I waited and waited but no one showed up instead someone phoned and expect me to pick it up. So, I phoned and followed up and asked why and the lady told me that it was a misunderstanding or miscommunication. So, frustrated and so disappointed. Don't trust this company

It is the worst delivery company EVER
Avoid, avoid, avoid PUROLATOR by all means! Liars. Not even trying to deliver. Only stupid excuses.
6 days passed, and I still haven't got my parcel, it shows that it is in a city without any movement.
I have been calling every day to inquire as of why it's not delivered. No help from customer service either. Only promises. VERY FRUSTRATING

I was literally sitting here doing nothing since I woke up waiting for my new phone to arrive when I suddenly get a text saying that I missed the delivery. I check my front door and they put the sticker on it that says I need to go pick it up later today. This is the SECOND time they've done this. DHL is so much better. Next time my delivery is coming from Purolator I will literally sit at the front door to check for footsteps because they never ever knock.