Purolator

Worst delivery service in BC. Purolator will waste your time, consume your energy and not deliver the parcel. They have my parcel since Dec 21 in their facility, it's Jan 12 and I just wasted another day off waiting for the delivery. I contacted their agents through the chat, calling, and emailing... And they keep saying there was no space in the delivery truck, or other excuses like missed connection. Don't use this service, and don't buy through any retail that uses this service (like Best Buy, for example).

One star is more than they deserve. Been home all day, no one came, then I get notice from Amazon saying they attempted. Im okay with that, but no notice, no instructions, or no what my next step is. Customer service says they can't tell me anything. This is a joke. I have no clue what to do now, neither did customer service. Wait and see was her answer. Wait for what?

I had ordered some goods and the vendor used Purolator to ship it. Once the parcel arrived at the delivery depot it failed to deliver on two consecutive business days (they never even loaded it up on the delivery truck!) and on the third business day they sent the parcel back to the sender. The tracking system during the last three days was absolutely awful, with confusing messages on the web, malfunctioning customer service chat system, and live operators where if you call three of them in the space of 10 minutes they would each give you a completely different description of the status of the shipment. I mean, I have never seen anything like this, what a truly awful experience. Use any shipping company but this one and you will do just fine.

Disgusting practice of delaying shipments until they're at full load to save money at the expense of customers getting their items on time. Don't expect 50% of your express packages to ever arrive on time, and always expect they will blame it on the weather, even if the weather has been pristine for weeks. What's the point of paying higher costs for fast shipping, when it's constantly delayed for days and never arrives on time?

Imagine making payment for shipment, tracked item which was placed on the truck for delivery but Purolator claimed it has been stolen, and there is nothing they can do. The tracking Number is *******2554. And if they remove the trace I will add pictures here. This organization is disgusting PLEASE do not ever use them, your shipment will be missed as mine did. I have promised that until I get my shipment, I am not stopping, I am going all out to let the world know how horrific their services are

Worst delivery ever. Sadly, their customer service doesn't seem better, not very helpful! Drivers are very creative at finding excuses not to do their jobs (mechanical failure, running out of time, incomplete address, nobody home, you name it). Don't believe any of it, it's not you, it's them! Best case scenario, you'll have a note on your door and end up picking up the package yourself after being delayed for a week or more. Sometimes they don't even bother to leave a note though... Two questions: 1. What are they getting paid for? 2. Why is there no option for zero stars?

Phone the office to re- schedule the delivery cos I have a work but keep showing up to my door. So, on the expected delivery day. I waited and waited but no one showed up instead someone phoned and expect me to pick it up. So, I phoned and followed up and asked why and the lady told me that it was a misunderstanding or miscommunication. So, frustrated and so disappointed. Don't trust this company

Oh, man. It's sad that a delivery service that's job is to ensure packages reach their correct destinations can somehow ship a package meant to be sent within Ontario to British Columbia... Like, what is going on? I've never seen such terrible reviews for a company too, and yet, here they are, still doing their worst. I'm tired of hearing how oh, it's just sooooooo hard with this "pandemic". You're a business! It's not like it's the Walking Dead here.

I ordered from an online store on a Monday, the company shipped my package on the following Tuesday. I reviewed the Purolater website from then until the next Monday and it still stated it was "in transit". I then chatted with their automated chat service and come to find that apparently, my package is not in transit, it's actually still at a depot. I then proceeded to message PurolaterHelp on Twitter and did have a polite woman explain that my package is in British Columbia... British Columbia, due to what she said was a "transit error". I then received the package the next day mid afternoon.

Look, I get it, things happens, but this isn't the first time that Purolater has done something like this. As a matter of fact, they have a history of "transit errors" and "lost packages" which is a disgrace! You're a damn delivery service, get your sh** together! Be very, very wary when ordering from companies that do use Purolater as a delivery service, your package just might end up in Timbuktu.

Vivian: manager from hell
Had an issue and called for help. Spoke with the most rude, abysmal manager Vivian I've ever encountered! How someone with such a sour, horrible attitude was ever promoted to manager is beyond me. Vivian should be fired.
She was dismissive after to told her the issue she literally said "what do you want me to do about it?"
And that was after a long minute pause where I was like "hello are you still there?"

She would basically tune out and walk away from the phone whenever I spoke it seemed as she would not reply when i was done talking and I had to prompt her repeatedly "aren't you going to say anything" because she'd just be dead silent and never reply.
Absolutely infuriating.
She made no effort to help or do anything and it was clear she couldnt care less and had no intention of helping or trying to find a resolution or even being respectful and empathetic to customers.
Not an ounce of care or respect in this cold boomers heart.
This woman has no place being a manager or being employed at all with her dismissive, sour attitude!

They don't even bother to send aby notifications, call, sms or knock at your door. They will simply leave a notice stating missed delivery even though i was home the whole time. Extremely unprofessional.

CAN'T believe Naturalizer is using this company for delivery and encouraging us to use them for returns. The service is less than poor, no one talks to you yet they said the have at heart their customers! My case was closed with lost items a value of $250+/- no refund, no further help except a robot writing letting me know the receiver had the package which are all lies.

We had purolator pick up our package for a delivery that should have only taken one day, two at most,, it took 2 weeks.
Poor customer service, no response or delivery updates on time sensitive package.
Would not recommend them and will not use them again.

You guys need to train your customer service rep at least once before they start picking up calls. Connected to a guy name Ryan when music stopped playing, took several minutes before he said anything. Voice sounds lethargy or high from weed or drugs. Didn't seem to care where the package is, doubt he even has the capacity to search it up on his computer

This company sucks, recently for some reason they stopped delivering in our residence and always need to pickup but that's not the real case here.they NEVER send a notification to the recipient (E-mail, Phone, SMS). I proven this twice with my online orders. Before, they deliver no problem then for some odd reason they sent all back the deliveries to the seller.Given them a second chance but it goes south. Called their customer service and blame me for missing the pickup and ask me to always check the tracking number, but how do I know there will be a pick-up if they don't give a notice via E-mail,Text, Call?! Will avoid this courier, not worth your money or Time.

Send a critical bank doc by overnight, paid a high premium just to have it not arrive. Was told it was due to "weather" which was nonsense as there was no problematic weather apart from being the winter time. This is just a universal lie courier companies use to avoid taking any responsibility for poor staffing and infrastructure. Even the 3rd party courier who delivered the item 3 days late had no idea what weather Purolator was talking about. No refund or discount, just high rates, terrible service and a lot of excuses. Zero stars.

Worst experience yet in my life in regards to a shipping company. Everything from the tracking updates, the actual time taken to deliver, trying to find anything out regarding your shipment only to be tortured by the most horrible customer service setup on the planet. Both online chat sessions and waiting forever for a telephone agent. It's all just atrocious. I'd love to play that same waiting on hold song to the CEO and let them listen to it over and over and over and over again until they loose their minds too. Try hiring some people to take the calls or just close the business.

I will no longer buy from any company that uses Purolator to deliver packages. They conducted an "investigation" on my lost package. The conclusion? It was delivered. Where's my package then? Between being kept on hold forever and all the emails sent back and forth, I am beyond frustrated. Companies: If you want to retain customers do not use Purolator.

Sent a package overnight so cost is extra. Was willing to pay but it didn't get there. Last update it was lost, had what PUROLATOR called a routing problem. Sent the same package through FedEx because they were important documents and time sensitive. The stress of printing of another 57 pages and signing while my husband drove an hour to make a pickup location was too much. We had minutes to spare and the cost in gas, we won't see that money back. Hopefully will get a refund on my Purolator cost. Not holding my breath though. Will never use them again.

I had no clue they were notorious for leaving slips without attempting to actually deliver. Yay for me I found out today that I was left a slip. What is even the point? Never ever will I use any of your services

There is no worse delivery service than Purolator.
After waiting 2 days for my cell phone, the first delay because of weather the second day because he never bothered to come to my address, he delivered it to one of their drop centers, but registered the delivery to an unknown address in my neighborhood, with a signature. Needless to say I thought the phone was stolen, went to this address, called customer service, and finally was told that the idiot had eventually dropped it off at their center. All wrong information, and I waited for nothing.
I avoid them at all costs, but when you order something on line, you don't always know what service they'll be using, until it's too late.